Customer reviews from bose.com
Bose - Refurbished Excellent - QuietComfort Ultra Headphones (2nd Gen) Wireless Noise Cancelling Over-Ear Headphones with Immersive Audio - Black
Average customer rating
4.6
(414 Reviews)
Rating breakdown 414 reviews
5 Stars
325
4 Stars
46
3 Stars
23
2 Stars
11
1 Star
9
Customer Reviews for Bose - Refurbished Excellent - QuietComfort Ultra Headphones (2nd Gen) Wireless Noise Cancelling Over-Ear Headphones with Immersive Audio - Black
Customer Rating
5
Great sound!
on December 20, 2025
Posted by: Chris B
Gender:Male
Length of ownership:1 month
I really love these! Cleanest, richest sound I've had in a headphone. I've owned Beats, Sony (my previous favorites), and Dysons, and Bose takes the crown for me.
Written by a customer while visiting bose.com
Customer Rating
4
Comfortable and long battery life
on December 18, 2025
Posted by: Noise sensitive girl
Gender:Female
Length of ownership:1 week
Bought these as a back up to my QC ultra1st gen. The noise cancelling is not as good as 1st gen but still impressive for a person who is easily distracted by almost any noise. These are comfortable. I wear them for a 10 hour shift, taking calls in a call center. They connect easily to Bluetooth via laptop and I have about 50% battery left at end of my shift. I notice a blue tooth stutter at the beginning of my calls, muffled sounding voice with all of my Bose headphones that clears maybe10 seconds into the call. I am not sure if it’s the headset or Chrome .
Written by a customer while visiting bose.com
Customer Rating
5
Amazing upgrade
on December 18, 2025
Posted by: Rae96
Gender:Female
Length of ownership:1 month
Sound quality and noise cancellation are incredible. Upgraded from the 700s and so glad I did.
Written by a customer while visiting bose.com
Customer Rating
5
Worth the money spent !
on December 17, 2025
Posted by: Chef82
I love them , about to take a14 hour international flight soon ! That will be the ultimate test ! Great battery life, sounds good ! Oh yeah also I got them on Black Friday✌🏾
Written by a customer while visiting bose.com
Customer Rating
4
Great overall but bulky
on December 16, 2025
Posted by: JV
Gender:Female
Length of ownership:1 week
These are my first set of nice headphones. The color is beautiful and vivid. The sound and noise canceling is excellent. The phone calls are clear which is a huge plus. Being used to earbuds, I didn’t like the bulkiness of the headphones. I use them while doing chores around the house- dishes, laundry, etc… The headphones often slip down to my forehead or off the back of my head when I bend down. There is a very slight echo when listening to podcasts, but this might be possibly corrected thru the app adjustments. Overall, this is a great product, but I will probably return and get the earbuds just because of the bulkiness and constant sliding around when I’m moving.
Written by a customer while visiting bose.com
Customer Rating
3
Unimpressed and underwhelmed
on December 13, 2025
Posted by: Tom
Gender:Male
Length of ownership:1 month
Muffled sound. Despite using the equalizer the highs are muffled . Every one in a while the sound opens up by usually flat and dull
Response from bose.comBy Bose, Customer Support, December 14, 2025
Hi, Tom, thank you for sharing your honest feedback.
We’re sorry to hear that the sound quality on your Bose QuietComfort Ultra Headphones (2nd Gen.) hasn’t met your expectations. A muffled or flat sound especially if it occasionally clears up, certainly isn’t the experience we want you to have, even after adjusting the equalizer.
We’d like the chance to look into this with you and check whether this could be related to settings, the audio source, or the connection itself. Our support team can also help confirm that everything is working as intended and guide you through a few targeted steps to improve clarity.
Please reach out to us using the link below so we can assist you further:
https://bose.life/49SSe5s
We appreciate you taking the time to share your experience and hope we can help improve it.
Gloria - Customer Support
We’re sorry to hear that the sound quality on your Bose QuietComfort Ultra Headphones (2nd Gen.) hasn’t met your expectations. A muffled or flat sound especially if it occasionally clears up, certainly isn’t the experience we want you to have, even after adjusting the equalizer.
We’d like the chance to look into this with you and check whether this could be related to settings, the audio source, or the connection itself. Our support team can also help confirm that everything is working as intended and guide you through a few targeted steps to improve clarity.
Please reach out to us using the link below so we can assist you further:
https://bose.life/49SSe5s
We appreciate you taking the time to share your experience and hope we can help improve it.
Gloria - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
WOW!
on December 13, 2025
Posted by: Lisa
Gender:Female
Length of ownership:1 month
Wow! I love these! They are lightweight. They are so comfy. The sound is stellar with your personalized settings! They were packaged beautifully! They had a pleasant scent too! Super easy to charge! Amazing. Stunning earphones.
Written by a customer while visiting bose.com
Customer Rating
4
Nice but limited.
on December 13, 2025
Posted by: Arthur74
Gender:Male
Length of ownership:1 month
I purchased both the Bose and Sonos comparable models. Both were equally impressive. However, the ability to use the Sonos with my Sonos surround and TV. Made it the overall winner. Will be returning my Bose.
Written by a customer while visiting bose.com