Customer reviews from bose.com
Bose - Refurbished Excellent - QuietComfort Ultra Headphones (2nd Gen) Wireless Noise Cancelling Over-Ear Headphones with Immersive Audio - Black
Average customer rating
4.6
(414 Reviews)
Rating breakdown 414 reviews
5 Stars
325
4 Stars
46
3 Stars
23
2 Stars
11
1 Star
9
Customer Reviews for Bose - Refurbished Excellent - QuietComfort Ultra Headphones (2nd Gen) Wireless Noise Cancelling Over-Ear Headphones with Immersive Audio - Black
Customer Rating
3
Good comfort, low volume
on February 5, 2026
Posted by: Mvega
Gender:Male
Length of ownership:1 month
I bought these a few weeks ago and the quality and comfort are great but they are not as loud as I thought they would be. I definitely wanted it sound louder for the price.
Response from bose.comBy Customer Support, February 5, 2026
Thank you for sharing your feedback with us. We’re delighted to hear that you’re enjoying the quality and comfort of your Bose QuietComfort Ultra Headphones (2nd Gen). We understand your concern regarding the volume level and appreciate you bringing this to our attention. To help you get the most out of your headphones, we’ve prepared a helpful guide:
https://bose.life/4ccsdze
Gem - Customer Support
https://bose.life/4ccsdze
Gem - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Great set of Headphones
on January 29, 2026
Posted by: CWOH
Gender:Male
Length of ownership:3 months
More than just Excellent sound quality. After 20 years in the Marines and another 19 around noisy equipment I have bad Tinnitus and moderate hearing loss requiring hearing aids. I tried a pair in a store and was amazed I what I heard (and didn't hear) so I bought a pair. Most hearing protection makes my tinnitus worse, but these do not. I can enjoy the silence without the screeching sound in my head getting louder. I can listen to music with or without my hearing aids and the sound is outstanding.
Love them. Highly recommend them.
Love them. Highly recommend them.
Written by a customer while visiting bose.com
Customer Rating
5
Fantastic Product
on January 28, 2026
Posted by: Tader
Gender:Female
Length of ownership:1 month
Super quality sound, also great fit on the ears and head.
Written by a customer while visiting bose.com
Customer Rating
5
Very comfortable, great quality !
on January 23, 2026
Posted by: Bruh505
Gender:Male
Length of ownership:1 month
I was skeptical about purchasing this or Sony. I’m Happy I made the Bose choice! It is Very comfortable and the sound is phenomenal. I recommend!
Written by a customer while visiting bose.com
Customer Rating
1
Great sound and noise cancellation. NO MUTE BUTTON
on January 20, 2026
Posted by: Tech Nerd
Length of ownership:1 month
Great sound. Great noise cancellation. NO MUTE BUTTON FOR TEAMS CALLS!?!?!?!? Why have a wireless headset if I cant leave my computer? You have to fix this Bose!!! Otherwise you will have moved backwards with your latest generation of headphones.... very disappointed.
Response from bose.comBy Customer Support, January 20, 2026
Hi there, thank you for your kind words about the sound quality and noise cancellation of the QuietComfort Ultra Headphones (2nd Gen). If you’d like to resolve the mute button issue, here’s a helpful guide to assist you further:
https://bose.life/4pRCnZv
Gem - Customer Support
https://bose.life/4pRCnZv
Gem - Customer Support
Written by a customer while visiting bose.com
Customer Rating
3
hearing clarity
on January 17, 2026
Posted by: mallan4
These headphones do not have the clarity of my HP 700 headphones. I regret the purchase.
Response from bose.comBy Customer Support, January 17, 2026
Hey there, thanks for sharing your feedback on the Bose QuietComfort Ultra Headphones (2nd Gen). They're designed to make every note expand, every piece of dialogue hit harder, and every melody take up more space. Sorry to hear that hasn't been your experience. Be sure to check out our helpful support article at https://bose.life/49LPlBX which will improve your experience. Hope this helps!
Klariss- Customer Support
Klariss- Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
My new favorite headphones
on January 14, 2026
Posted by: tooManyHeadphones
Gender:Male
Length of ownership:1 month
I have used way too many headphones in my day. Just to name a few: Sony XM3/XM5, Sennheiser M3, 1More Quad Driver, 1More Sonoflow, 1More Sonoflow Pro, ATH-M50X, Bose NC700, Bose Soundlink, Bose AE, Bose QC35, and my favorite of the last few years (until now) the Fidelio X2-HR.
While almost every headphone on this list could best the Fidelio in low-end bass, nothing on the list above could touch it in terms of clarity or detail or just...clean sounding.
I have been pleasantly surprised with the QC Ultra Gen2 and it is now my new favorite headphone.
I believe it matches the Fidelio in every category (save soundstage and the need to charge, but QC Ultra does a great job in soundstage and battery life is commendable), overtakes it in others, and has the benefits of portability and NC that of course the Fidelio was never meant for.
The EQ of -3, +1, +3 makes these headphones shine for me.
I'm pleased (and surprised) that I like it more than my Fidelio. Bose has surpassed my previously favorite Bose headphone (the NC700) and matched or beaten my Fidelio. I hope to enjoy the QC Ultra for a long time.
Written by a customer while visiting bose.com
Customer Rating
5
What a headphone
on January 9, 2026
Posted by: anki
Gender:Male
Length of ownership:1 month
What a headphone. Most comfortable feeling headphone I have ever used. I tried Sony XM6 and Bower&Wilkins Px7 S3, this by far exceeded my expectation. Tried B&W based on review of lot YTubers based on audio quality but the fit was not great, it was to much pressure on head and ears. Sound wise i didnt find too much difference, maybe audiophile can figure out the difference. I would say if you like comfort, this is the option, not even sony due there bad ciushioning
Written by a customer while visiting bose.com