Customer reviews from bose.com
Bose - Refurbished Excellent - QuietComfort Ultra Headphones (2nd Gen) Wireless Noise Cancelling Over-Ear Headphones with Immersive Audio - Black
Average customer rating
4.6
(414 Reviews)
Rating breakdown 414 reviews
5 Stars
325
4 Stars
46
3 Stars
23
2 Stars
11
1 Star
9
Customer Reviews for Bose - Refurbished Excellent - QuietComfort Ultra Headphones (2nd Gen) Wireless Noise Cancelling Over-Ear Headphones with Immersive Audio - Black
Customer Rating
5
Purple is the way to go
on February 26, 2026
Posted by: KonaBob
Gender:Male
Length of ownership:3 months
Great, sounding headphones just the way they are always been impressed with Bose. I have several pair.
Written by a customer while visiting bose.com
Customer Rating
3
Nice sound, not durable…
on February 19, 2026
Posted by: AB
Gender:Female
Length of ownership:1 year or longer
I purchased these headphones just over a year ago and was initially impressed by the sound. I didn’t end up using them that often as I found them to be hot and not breathable. After a year of light use (maybe a dozen times), the ear pads were wearing out and Bose refused to replace them. I continue to reach for my earbuds as they are more comfortable and durable.
Response from bose.comBy Customer Support, February 19, 2026
Hi, thank you for sharing your feedback. We’re truly sorry to hear about your experience with the Bose QuietComfort Ultra Headphones (2nd Gen). We understand how important comfort and durability are for the best listening experience.
We’re committed to providing you with the best possible support. To help further, we recommend reaching out to our team directly through this link: https://bose.life/contactus so they can explore alternative options for the ear pads of your Bose QuietComfort Ultra Headphones (2nd Gen).
Your feedback about the ear pads and overall comfort is very valuable to us, and we sincerely appreciate you taking the time to share it.
Rein - Customer Support
We’re committed to providing you with the best possible support. To help further, we recommend reaching out to our team directly through this link: https://bose.life/contactus so they can explore alternative options for the ear pads of your Bose QuietComfort Ultra Headphones (2nd Gen).
Your feedback about the ear pads and overall comfort is very valuable to us, and we sincerely appreciate you taking the time to share it.
Rein - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
The noise canceling is awsome
on February 18, 2026
Posted by: Superz6
Gender:Female
Length of ownership:1 month
I bought this a month ago. I love the sound fits very comfortable on my ears even with my glasses
Written by a customer while visiting bose.com
Customer Rating
3
Not what I expected from Bose
on February 17, 2026
Posted by: Leo
Gender:Male
Length of ownership:1 week
I am not happy with my purchase. I will be returning.
Response from bose.comBy Customer Support, February 17, 2026
Hi Leo, thank you for reaching out. We apologize for the inconvenience you’ve experienced with your Bose QuietComfort Ultra Headphones (2nd Gen). To assist you further with your concern, please contact us directly through our support line, so we can help you get this sorted out.
https://bose.life/4aWod4U
Gem - Customer Support
https://bose.life/4aWod4U
Gem - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Forget The World Around You!
on February 16, 2026
Posted by: B4SS B0SS
Gender:Male
Length of ownership:1 month
I bought these had them shipped to me about a month ago. Absolutely love them! The sound quality is absolutely amazing! I use them everyday to practice bass. I love that as soon as you put them on, hit the power button, they quickly drown out all other background noise in the room. It allows me to lock in during my online classes. I highly recommend to anyone wanting to make background noise sound like quiet whispers. It allows you to lock in and clearly hear what you TRULY WANT TO HEAR!
Written by a customer while visiting bose.com
Customer Rating
5
The Best
on February 11, 2026
Posted by: Mitch
Gender:Male
Length of ownership:1 month
I haven't had these very long,but WOW! The absolute best headphones that I have ever purchased.
Written by a customer while visiting bose.com
Customer Rating
5
Killer noise cancellation
on February 11, 2026
Posted by: Jasbo59
Gender:Male
Length of ownership:1 month
The noise cancellation and comfort of these headphones is outstanding. They look great too.
Written by a customer while visiting bose.com
Customer Rating
3
Basic
on February 10, 2026
Posted by: DGS
Gender:Male
Length of ownership:1 week
Although they are decent, unfortunately they have not lived up to what you would expect from Bose. Clarity is not that great, bass is okay among other things, my Samsung earpods pro give them a run for their money. I prefer over ear headphones, that's the only reason why I haven't used my Samsung earpods. In my opinion they're just over priced headphones.
Response from bose.comBy Customer Support, February 10, 2026
Hello! We appreciate your honest feedback. We're sorry to hear that the Bose QuietComfort Ultra Headphones (2nd Gen) did not meet your expectations. Our QuietComfort Ultra Headphones (2nd Gen) are engineered with advanced noise cancellation and spatialized audio designed to create an immersive listening experience, making every note, dialogue, and melody feel fuller and more engaging. They’re also crafted with premium materials for comfort and durability.
To help improve clarity, we recommend using the Bose Music app to personalize your listening experience. The app allows you to adjust the EQ settings to match your preferences. If adjusting the EQ doesn’t resolve the issue, you can also refer to our troubleshooting guide through this link: https://bose.life/4tuv6Sf
We hope these steps help restore the performance of your headphones, so you can enjoy the premium sound quality they’re designed to deliver.
Sophie - Customer Support
To help improve clarity, we recommend using the Bose Music app to personalize your listening experience. The app allows you to adjust the EQ settings to match your preferences. If adjusting the EQ doesn’t resolve the issue, you can also refer to our troubleshooting guide through this link: https://bose.life/4tuv6Sf
We hope these steps help restore the performance of your headphones, so you can enjoy the premium sound quality they’re designed to deliver.
Sophie - Customer Support
Written by a customer while visiting bose.com