Customer reviews from bose.com
Bose - Refurbished Excellent - QuietComfort Ultra Headphones (2nd Gen) Wireless Noise Cancelling Over-Ear Headphones with Immersive Audio - Black
Average customer rating
4.6
(414 Reviews)
Rating breakdown 414 reviews
5 Stars
325
4 Stars
46
3 Stars
23
2 Stars
11
1 Star
9
Customer Reviews for Bose - Refurbished Excellent - QuietComfort Ultra Headphones (2nd Gen) Wireless Noise Cancelling Over-Ear Headphones with Immersive Audio - Black
Customer Rating
2
Extremely Disappointed
on March 4, 2026
Posted by: Disappointed
Gender:Female
Length of ownership:1 week
I loved my old Bose headphones purchased in 2022, my kid needed headphones so I gave those to him and purchased the upgraded version solely for the noise cancellation, but the noise cancellation is horrible! I tried them at the gym first on “quiet mode” and then “workout mode,” but neither one worked. I could hear the gym music playing in the background while I had my music on. The only way I was able to tune out the gym noise was by raising the volume to the highest level. I shouldn’t have to do that. I have AirPods that tunes out outside noise soon as I put them on, but I wanted to switch up things a bit by trying these. I am so disappointed.
Response from bose.comBy Customer Support, March 5, 2026
Hi there, thank you for sharing your experience with your new Bose QuietComfort Ultra Headphones (2nd Gen). We’re glad to hear you enjoyed your previous Bose headphones, and we understand how important effective noise cancellation is, especially in environments like the gym. We’re sorry to hear that the noise cancellation hasn’t met your expectations. The QuietComfort Ultra Headphones feature adjustable noise cancellation modes (such as Quiet and Aware), but the effectiveness can vary depending on the environment and type of background noise.
The good news is that you can customize the noise cancellation levels through the Bose app to better suit your preferences. If you’re experiencing issues, here’s a helpful link with step‑by‑step guidance: https://bose.life/4srF4mi
We truly appreciate your feedback, and we’ll make sure it’s shared with our product team as we continue to improve the listening experience.
Jelyn - Customer Support
The good news is that you can customize the noise cancellation levels through the Bose app to better suit your preferences. If you’re experiencing issues, here’s a helpful link with step‑by‑step guidance: https://bose.life/4srF4mi
We truly appreciate your feedback, and we’ll make sure it’s shared with our product team as we continue to improve the listening experience.
Jelyn - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Great sound
on March 4, 2026
Posted by: pbru
love the comfort and sound, after owning many earphones i found these to be great
Written by a customer while visiting bose.com
Customer Rating
5
Amazing
on March 4, 2026
Posted by: Abood
Gender:Male
Length of ownership:1 month
I bought this headphone and I regret not buying them earlier, perfect headphones so far
Written by a customer while visiting bose.com
Customer Rating
4
on March 3, 2026
Posted by: Iwalky
I bought this a few months ago and the experience so far has been great but there really somethings that need to be changed, sometimes the headphones make a squeaking sound you move your head even a little bit, also you cant turn off or change the audio feedback given by the headphones everytime you turn it off or on and a new device is connected and the bose app equalizer is not very useful
Written by a customer while visiting bose.com
Customer Rating
5
Amazing
on March 3, 2026
Posted by: JoeN
Gender:Male
Length of ownership:1 month
Awesome sound and amazing quality. Bose products never disappoint and I wish I purchased these sooner. Extremely comfortable on the head and you can’t really notice that it’s on there
Written by a customer while visiting bose.com
Customer Rating
4
Good, not great
on March 3, 2026
Posted by: JoePL
Gender:Male
Length of ownership:1 month
The headphones are fine. I haven't used over the head headset like this in a long time, I am usually an earbuds person. But since I work remotely and I am on the phone and on Teams all day everyday, the earbuds started irritating my ears and I wanted to get something more comfortable for all day use. These are definitely more comfortable, and the battery life is pretty incredible. I've had these headphone for like a month now and I use them all day, and I think I've charged them maybe 3 or 4 times. The audio is good, clear, and sounds very nice. I will say, however, there are definitely some drawbacks.
1. For example, if I have multiple devices paired to the headphones, there is no functionality on the actual headphone to switch between devices. The only way to switch between connected devices is by opening the app, navigating to "Source," and selecting the device you want to use. So, if you don't have your device directly on you, you can't switch between connected devices. The only thing you can do directly from the headset is up/down the volume, long-touch the volume sensor to hear the battery level, and switch between "modes." But that's not helpful when I am connected to both my computer and my phone.
2. Also, the Noise Canceling is subpar. and the Wind Noise Reduction is almost nonexistent. The Noise Canceling itself is not terrible. But it's 2026, so I was shocked when I switched from earbuds to the headset. But with respect to the Wind Noise Reduction, there is almost no ability for these headphone to cancel wind noise. You definitely hear the wind loudly when any amount of wind is blowing past your headphone. If you sit in front of a fan, or if you want to use these on the beach or anywhere with a breeze, be prepared to hear a lot of wind noise. Even with the "Wind Noise" toggle, it doesn't sufficiently cancel any of the wind noise. If you are just sitting inside listening to music or at your computer, they are good headphones.
3. For phone calls, or Teams calls, I have been told that my voice on calls sounds a muffled, but I can't directly speak to that because I have not heard my own voice on a call yet. But I have been told by multiple people that it sounds like I am talking into a pillow.
I've had the QC Ultra Gen 2 Earbuds for about 1 month longer than the headphones, and they were defective! My left earbud would never charge. And then after the 4th week of owning them, the left earbud died completely and there was absolutely nothing I could do to get it to charge. So I had to send it back to Bose to get a replacement, and it is taking foreverrrrrrr. They told me 8 to 14 business days I would have it back after sending it to them. But they pay for the cheapest shipping, and it took over a week to reach them. Now, it's been nearly 2 weeks since they received my earbuds and I *still* haven't had any update about when I will receive my earbuds back. And honestly, as good as the earbuds are, I must say that I do not like the touch functionality. For example, it snowed alot this winter and so I was outside shoveling. When I put a hat on my head, the earbuds think I am touching the sensor, and so it continuously cycles through all the functions!! So I had to fold my hat above my ears if I wanted to use the headphones while shoveling snow. I am a little disappointed with Bose. I used to see Bose as the gold standard in audio products. I used to have a 5.1 surround sound home theater system and I loved it. But, now, in my new home, I am shopping around for home audio, because sadly, Bose seems to be losing its luster...
Written by a customer while visiting bose.com
Customer Rating
5
Bose headphones
on March 3, 2026
Posted by: Hubo
Gender:Male
Length of ownership:1 week
In compassion to my Sony headphone, I can see a slight difference in the sound. I also feel that the headphones looks greater better. I have a case for it and it can be used where I needed the most like airplane computer my bedroom TV and so far so I’m looking at it is being a great product so far.
Written by a customer while visiting bose.com
Customer Rating
4
Bose Second Gen Headphone
on March 3, 2026
Posted by: 1JEM
Gender:Male
Length of ownership:1 week
As I am riding the bus, and the bus rides over different obstacle in the road, the right speaker starts to making a thumping noise for every times it hit something. But this pair is better than the orginal.
Written by a customer while visiting bose.com