Customer reviews from bose.com
Bose - Refurbished Excellent - QuietComfort Ultra Headphones (2nd Gen) Wireless Noise Cancelling Over-Ear Headphones with Immersive Audio - Black
Average customer rating
4.6
(414 Reviews)
Rating breakdown 414 reviews
5 Stars
325
4 Stars
46
3 Stars
23
2 Stars
11
1 Star
9
Customer Reviews for Bose - Refurbished Excellent - QuietComfort Ultra Headphones (2nd Gen) Wireless Noise Cancelling Over-Ear Headphones with Immersive Audio - Black
Customer Rating
5
Worth the price!
on March 19, 2026
Posted by: Paulina
Gender:Female
Length of ownership:1 week
BEST. HEADPHONES. EVER. Nothing else to say. Super comfortable, lightweight, I can use them for HOURS. Love them!
Written by a customer while visiting bose.com
Customer Rating
5
Bose Headphones
on March 17, 2026
Posted by: Nickman
Gender:Male
Length of ownership:1 month
I love Bose products; they resound with quality and excellence.
Written by a customer while visiting bose.com
Customer Rating
5
Love
on March 17, 2026
Posted by: cil
Gender:Female
Length of ownership:1 month
Love them and I am fussy as most ear wear hurt my ears - My ears are happy! Thank you
Written by a customer while visiting bose.com
Customer Rating
5
Premium feeling, very comfortable
on March 16, 2026
Posted by: Vince
Nice sound and design. Better than AirPods Max.
I wish they had a volume button on the left side as well.
I wish they had a volume button on the left side as well.
Written by a customer while visiting bose.com
Customer Rating
5
The Absolute Best
on March 16, 2026
Posted by: Randy4
The absolute spectacular sound. One of the best decisions I’ve made. My music and audio have never sounded better and the headphones are so so comfortable.
Written by a customer while visiting bose.com
Customer Rating
5
Immersive connection
on March 15, 2026
Posted by: Shadow13th
Gender:Male
Length of ownership:1 month
It’s amazing, the sound is so immersive that makes you feel the music and movies.
Written by a customer while visiting bose.com
Customer Rating
2
Low volume.
on March 14, 2026
Posted by: Yves
Gender:Male
Length of ownership:1 month
Nice looking headphones but they downgraded the volume, it's really too powerful even when turned all the way up.
Response from bose.comBy Customer Support, March 14, 2026
Hello Yves! Thank you for letting us know, the Bose QuietComfort Ultra Headphones (2nd Gen). We’re glad you like the design, and we really appreciate taking time to get your feedback about the volume doesn’t feel strong enough, even when turned all the way up.
To help improve your listening experience, we recommend checking the volume levels on both your device and the Bose app, reviewing any volume limits or EQ settings, and making sure the headphones are updated with the latest firmware.
Additionally, here’s the link where you can check our troubleshooting steps to help resolve your concern: https://bose.life/3PC3xH7
-Cedrick Customer Support
To help improve your listening experience, we recommend checking the volume levels on both your device and the Bose app, reviewing any volume limits or EQ settings, and making sure the headphones are updated with the latest firmware.
Additionally, here’s the link where you can check our troubleshooting steps to help resolve your concern: https://bose.life/3PC3xH7
-Cedrick Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
on March 11, 2026
Posted by: Davidmrqz
Gender:Male
Length of ownership:1 month
I love the sound! Now i can’t take the phone out from my head
Written by a customer while visiting bose.com