Customer reviews from bose.com
Bose - Refurbished Excellent - QuietComfort Ultra Headphones (2nd Gen) Wireless Noise Cancelling Over-Ear Headphones with Immersive Audio - Black
Average customer rating
4.6
(414 Reviews)
Rating breakdown 414 reviews
5 Stars
325
4 Stars
46
3 Stars
23
2 Stars
11
1 Star
9
Customer Reviews for Bose - Refurbished Excellent - QuietComfort Ultra Headphones (2nd Gen) Wireless Noise Cancelling Over-Ear Headphones with Immersive Audio - Black
Customer Rating
5
Great headphones!
on March 26, 2026
Posted by: Paul
Gender:Male
Length of ownership:1 week
The best headphones I have ever bought! They may be pricey but are definitely worth it. Super comfortable, light, and the Noise canceling is the best.
Written by a customer while visiting bose.com
Customer Rating
5
Awesome Pair of Headphones
on March 25, 2026
Posted by: jamo2026
Gender:Male
Length of ownership:1 week
Great product! Super comfortable, bass is just right and the EQ helps a ton. Love it! Would recommend
Written by a customer while visiting bose.com
Customer Rating
5
Best Bose Headphones
on March 24, 2026
Posted by: Lachy
Gender:Male
Length of ownership:3 months
Exceptional audio experience. Very quick connection
Written by a customer while visiting bose.com
Customer Rating
5
A very pleasant upgrade from my QC-35s
on March 24, 2026
Posted by: JeffT63
While I have not had time to fully explore the new headphones, the noise suppression is better than my old QC35s (still functioning OK with new earpads). The sound seems better (esp. bass, but across the board) on the new 2nd Gen, but what I like best is the 'auto on' feature, and 'auto switching' between sources (iPhone and computer) and the detection and handling off incoming phone calls. Quite seamless.
Written by a customer while visiting bose.com
Customer Rating
5
Fantastic Headphones!
on March 23, 2026
Posted by: Sebas98
Gender:Male
Length of ownership:1 week
I’ve been contemplating buying these for a while and I’m so glad I finally got them! I’ve always liked Bose because they are a brand that sounds good no matter what music you like. It’s not a one trick pony. If you are a studio producer or musician yeah there might be better options but most of us aren’t and for your needs these will go above and beyond. The noise canceling is amazing, the audio quality is superb, there’s nothing negative I can really say about these headphones. They check every box for me and I love how comfortable they feel on my head, I wear them to sleep sometimes and wake up with no pain at all. I’ve owned a pair of Beats Studio 3’s before but in my opinion Bose is simply operating in a different galaxy.
Written by a customer while visiting bose.com
Customer Rating
5
THE BEST HEADPHONES! ...PERIOD!!
on March 20, 2026
Posted by: BPoZZitive229
Gender:Male
Length of ownership:1 month
HANDS DOWN - The Best noise cancelling headphones On The Planet!!
The new Immersion technology is Out of This World!
Listening to music sounds like I'm (actually) in the recording studio with the artists of whom I'm listening to.
The new Immersion technology is Out of This World!
Listening to music sounds like I'm (actually) in the recording studio with the artists of whom I'm listening to.
11
Written by a customer while visiting bose.com
Customer Rating
2
Poor Noise Cancellation, Mid sound quality
on March 20, 2026
Posted by: Agni
Gender:Male
Length of ownership:1 month
The sound quality is reasonably good, but not outstanding. Noise cancellation is mild, with almost everything from outside - voices, music, sounds, noises - everything clearly being heard on full ANC mode. Weight is quite a lot to be used for long hours. good quality materials.
Response from bose.comBy Customer Support, March 21, 2026
Hey Agni, thanks for sharing your feedback on the QuietComfort Ultra Headphones (2nd Gen). We’re glad to hear you appreciate the high‑quality materials. They’re obsessively engineered with our best noise cancellation and spatialized audio for immersive listening, the QuietComfort Ultra Headphones (2nd Gen) make every note expand, every piece of dialogue hit harder, and every melody take up more space. Sorry to hear that hasn’t been your experience.
Be sure to check out our helpful support article at https://bose.life/4m1W14R, which includes steps to improve your noise cancellation performance. Hope this helps!
Klariss - Customer Support
Be sure to check out our helpful support article at https://bose.life/4m1W14R, which includes steps to improve your noise cancellation performance. Hope this helps!
Klariss - Customer Support
Written by a customer while visiting bose.com
Customer Rating
1
on March 20, 2026
Posted by: Blue
Gender:Male
Length of ownership:1 week
Bc I literally just got them this week and they already won’t take a charge
Response from bose.comBy Customer Support, March 22, 2026
Hello! Thank you so much for reaching out and sharing your experience with us. We really appreciate you taking the time to let us know about the charging concern with your Bose QuietComfort Ultra Headphones (2nd Gen).
We’re here to help and would love to get this sorted out for you. Please refer to the link below for the troubleshooting steps that will help resolve your concern.
https://bose.life/4bHeM8L
-Cedrick
We’re here to help and would love to get this sorted out for you. Please refer to the link below for the troubleshooting steps that will help resolve your concern.
https://bose.life/4bHeM8L
-Cedrick
Written by a customer while visiting bose.com