Customer reviews from bose.com
Bose - Refurbished Excellent - QuietComfort Ultra Headphones (2nd Gen) Wireless Noise Cancelling Over-Ear Headphones with Immersive Audio - Black
Average customer rating
4.6
(414 Reviews)
Rating breakdown 414 reviews
5 Stars
325
4 Stars
46
3 Stars
23
2 Stars
11
1 Star
9
Customer Reviews for Bose - Refurbished Excellent - QuietComfort Ultra Headphones (2nd Gen) Wireless Noise Cancelling Over-Ear Headphones with Immersive Audio - Black
Customer Rating
5
Love the upgrade! A bit pricy, but worth it.
on April 5, 2026
Posted by: JJ046
Gender:Male
Length of ownership:1 month
Bought these to replace my RayCon headphones. They’re such high quality, and the noise cancelling is phenomenal, almost TOO good. Sound quality is crisp and the app makes it have the best personal blend of sound with the EQ.
Written by a customer while visiting bose.com
Customer Rating
5
Best headphones I’ve purchased!
on April 1, 2026
Posted by: Roseee123
Gender:Female
Length of ownership:1 month
I’ve had these for a little over a month now, and I can say these are the best headphones I’ve owned so far. I love that they don’t become uncomfortable after hours of wear. Being able to customize the sound is the best feature, I have a feature for the gym, cleaning around the house, and for when I just want to relax and enjoy some good sound. Hands down a 10/10!
Written by a customer while visiting bose.com
Customer Rating
5
Great headphones
on April 1, 2026
Posted by: Dard
Love everything about them, just wish they were a tad tighter on the head for workout purposes.
Written by a customer while visiting bose.com
Customer Rating
5
5 Stars
on March 31, 2026
Posted by: Ben
Gender:Male
Length of ownership:1 month
Overall happy with these headphones. Sound quality is good out of the box, they were easy to setup and connect to my devices (iPhone and Windows PC). Noise cancellation is great for everyday uses (e.g. at the office, coffee shop, home). I don’t fly often so not sure about how these fair on an airplane but my AirPods Pro 2 were passable for that, so this should be fine. My only negative is that I wish the app had better EQ options. A five or 10 band EQ (or at least the option to switch it to that) would be nice to have. The sound is nice, but the default sound is very V-shaped (not a bad thing, necessarily). The bass is shockingly clean though, which really compliments the default sound signature.
Written by a customer while visiting bose.com
Customer Rating
2
Great when they actually connect
on March 30, 2026
Posted by: Igzuor
Gender:Male
Length of ownership:1 month
The headphones keep disconnecting from computer, set up process is super annoying, means disconnecting from the app, pairing again, then rebooting everything and then maybe they connect back to the computer, happens once a week at least
Response from bose.comBy Customer Support, March 31, 2026
Hi Igzuor, thanks for sharing your experience. We’re sorry to hear about the connection issues with your Bose QuietComfort Ultra Headphones (2nd Gen), it shouldn’t be that complicated to enjoy your music.
To help you further, check our support article at https://bose.life/41ECRby which will address your concern. Hope it helps.
Klariss - Customer Support
To help you further, check our support article at https://bose.life/41ECRby which will address your concern. Hope it helps.
Klariss - Customer Support
Written by a customer while visiting bose.com
Customer Rating
2
Terrible firmware
on March 28, 2026
Posted by: Don
Bose with one single stroke got rid of all Accessibility by turning the voice prompts off and putting in these sounds that totally blind people do not understand they’ve made an absolutely wonderful product terrible to use and that’s why I’m giving them this two star rating they need to go back to the previous firmware and get wise to what people want. Maybe people who have vision can’t stand synthesize speech, but it helps us out a lot.
Response from bose.comBy Customer Support, March 29, 2026
Thank you for sharing your feedback with us. We truly value the perspective of our customers who rely on accessibility features, and we’re sorry to hear that the recent changes have negatively impacted your experience. We understand how important voice prompts are for users who are blind or visually impaired, and your comments about the new system sounds and accessibility challenges have been shared with our product team. Your feedback helps guide future improvements, and we remain committed to delivering a premium experience that works for all customers. If you have any other concerns feel free to reach out to us through this link: http://bose.life/globalsupport
Jelyn - Customer Support
Jelyn - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Bose is it!
on March 28, 2026
Posted by: Johnny1437
Great sound, comfort and noise cancellation! Great buy!
Written by a customer while visiting bose.com
Customer Rating
5
Superior Quality
on March 27, 2026
Posted by: MrMike
Gender:Male
Length of ownership:1 month
My new Bose QC Ultra Gen 2 headphones are amazing. They hold their own against my audiophile headphones that cost three times as much. I'm very impressed. While I don't use many of the features, the ones I do use are flawless. I was also very pleasantly surprised by the usefulness of the tone controls. I think they're outstanding. Fit and finish are excellent and they are very comfortable. I could not be happier with them.
Written by a customer while visiting bose.com