Customer reviews from bose.com
Bose - Refurbished Excellent - QuietComfort Ultra Headphones (2nd Gen) Wireless Noise Cancelling Over-Ear Headphones with Immersive Audio - Black
Average customer rating
4.6
(414 Reviews)
Rating breakdown 414 reviews
5 Stars
325
4 Stars
46
3 Stars
23
2 Stars
11
1 Star
9
Customer Reviews for Bose - Refurbished Excellent - QuietComfort Ultra Headphones (2nd Gen) Wireless Noise Cancelling Over-Ear Headphones with Immersive Audio - Black
Customer Rating
5
Worth the money
on April 19, 2026
Posted by: Jasz
Gender:Female
Length of ownership:1 month
This is my second pair. They didn't have the Violet ones when bought the first ones. They are incredibly comfortable for long wear on flights. Didn't realize there was a screaming child on my flight until I took them off for meal service. I didn't even have the volume up all the way just half. If you're on the fence about it, get them. It's one purchase you will never regret
Written by a customer while visiting bose.com
Customer Rating
5
Very happy customer
on April 17, 2026
Posted by: CaptMatt
Gender:Male
Length of ownership:3 months
Really happy with this purchase. The noise cancellation is excellent as well as the sound quality when listening to music.
Written by a customer while visiting bose.com
Customer Rating
4
Mostly Happy
on April 14, 2026
Posted by: doughbear
Gender:Female
Length of ownership:1 month
I bought these headphones a couple of weeks ago. I've been eyeing a Bose headset for a while years and finally made the purchase. I'm pretty happy with them overall.
My previous headphones (Soundcore Life Q30s) had a feature I wish these had, which is switching on/off ANC by holding your hand over the right ear. I've gotten used to the button controlling this, but it's taking some adjustment.
I would prefer the volume be controlled by two buttons instead of a swipe feature. I often need to just slightly adjust the volume, and the swipe doesn't give me the control I need to do that.
For some reason, these tend to slip forward on my head throughout the day. It messes up my hair a little, but it's not a deal-breaker.
There's also a strange change in ANC when the Bluetooth switches between my computer and my phone. A bit of static noise for a few seconds. Again, not a deal-breaker, but an annoyance.
My previous headphones (Soundcore Life Q30s) had a feature I wish these had, which is switching on/off ANC by holding your hand over the right ear. I've gotten used to the button controlling this, but it's taking some adjustment.
I would prefer the volume be controlled by two buttons instead of a swipe feature. I often need to just slightly adjust the volume, and the swipe doesn't give me the control I need to do that.
For some reason, these tend to slip forward on my head throughout the day. It messes up my hair a little, but it's not a deal-breaker.
There's also a strange change in ANC when the Bluetooth switches between my computer and my phone. A bit of static noise for a few seconds. Again, not a deal-breaker, but an annoyance.
Written by a customer while visiting bose.com
Customer Rating
5
Worth it
on April 14, 2026
Posted by: Nellie
Gender:Female
Length of ownership:1 month
Super comfortable fit. Noise cancelling is great on planes and in the office. I use it for taking calls, and the sound quality is great. Only issue is I wish there was the ability to have more granular volume controls. Getting volume as low as possible still sounds too loud for me, and I rarely use it to listen to music.
Written by a customer while visiting bose.com
Customer Rating
5
Total Noise Reduction
on April 13, 2026
Posted by: KAS
Gender:Male
Length of ownership:1 month
I purchased headphones for an exceptionally long plane ride to eliminate the engine noise watching movies. Was seated right by the engine/wings. Wearing these headphones was like being in a soundproof booth. They were also extremely comfortable the entire trip.
Written by a customer while visiting bose.com
Customer Rating
4
Great with a little quirk.
on April 13, 2026
Posted by: Chapindk
Gender:Male
Length of ownership:3 months
Very happy but I keep hearing the plastic in the cups when I move my head around. Like some parts are stretching and it can be distracting. Other than that, very much a fan.
Written by a customer while visiting bose.com
Customer Rating
5
Awesome product!
on April 11, 2026
Posted by: Paul
Gender:Male
Length of ownership:1 week
I bought this a week ago and it hasn’t disappointed. It sounds generally the same as the first generation, but the bass is a little stronger and responsive. In very happy with it and won’t be going back to anything else!
Written by a customer while visiting bose.com
Customer Rating
4
Luxe quality
on April 11, 2026
Posted by: tslab
Gender:Male
Length of ownership:1 month
Love the noise cancellation of these! Super comfortable to wear and great quality. Superior call quality and never have an issue with people hearing me.
Only downside is that they aren’t the best for working out, at least for me. They feel loose when I bend over to pick things up which stresses me out that they will fall. I’ll stick with my QuietComfort Ultra Earbuds for the gym.
Written by a customer while visiting bose.com