Customer reviews from bose.com
Bose - Refurbished Excellent - QuietComfort Ultra Headphones (2nd Gen) Wireless Noise Cancelling Over-Ear Headphones with Immersive Audio - Black
Average customer rating
4.6
(414 Reviews)
Rating breakdown 414 reviews
5 Stars
325
4 Stars
46
3 Stars
23
2 Stars
11
1 Star
9
Customer Reviews for Bose - Refurbished Excellent - QuietComfort Ultra Headphones (2nd Gen) Wireless Noise Cancelling Over-Ear Headphones with Immersive Audio - Black
Customer Rating
5
Great Headphones!!
on May 5, 2026
Posted by: Ali Abbas Boota
Gender:Male
Length of ownership:1 week
Amazing product, love the immersive sound, premium finish and desert gold adds another layer of class and appeal on the eyes.
Written by a customer while visiting bose.com
Customer Rating
5
Top of the Line
on May 5, 2026
Posted by: LillieMae03
Gender:Female
Length of ownership:1 month
The best headphones that I have owned from Bose, hands-down, top quality and I own probably about six pair of bows, headphones, and these by far are the best thank you Boss
Written by a customer while visiting bose.com
Customer Rating
5
Excellent Noise Cancellation For Jet Engine Noise
on May 2, 2026
Posted by: Bob A
Gender:Male
Length of ownership:1 month
I upgraded to the Bose Ultra 2’s. I was using another company’s ear pods. Their noise cancellation wasn’t good enough to drain out airplane jet engine noise.
The Bose headphones did a great job reducing the jet engine noise. The headphones are very comfortable on long flights.
Written by a customer while visiting bose.com
Customer Rating
5
Amazing Sound
on May 1, 2026
Posted by: Krainkee
Gender:Male
Length of ownership:1 week
The sound and quality are exceptional. The immersion mode sounds phenomenal.
Written by a customer while visiting bose.com
Customer Rating
5
Amazing UX
on May 1, 2026
Posted by: ultrasounder
Gender:Male
Length of ownership:1 month
Best headphones $$ can buy. Rest is all trash and can go fish
Written by a customer while visiting bose.com
Customer Rating
3
Just okay
on April 29, 2026
Posted by: Couldbebetter
Gender:Male
Length of ownership:1 week
Do not like that when sliding right side of headset turns off music. Has issues with staying on when moving headset in different direction, seems to cause disconnect. They are comfortable but got some issues to work out.
Response from bose.comBy Customer Support, April 29, 2026
Thank you for sharing your feedback on the Bose QuietComfort Ultra Headphones (2nd Gen). We’re glad to hear that you find them comfortable, and we truly appreciate you pointing out the issues you’ve experienced with the touch controls and connectivity. Your input helps us identify areas where we can improve.
We recommend checking the Bose Music app to adjust or customize the touch control settings, as this may help with the right-side gesture issue. For the connectivity concern, resetting the headphones and ensuring the firmware is up to date often resolves unexpected disconnects. Here are some helpful guide for your headphones:
For Touch Controls: https://bose.life/424aXGs
For Connectivity: https://bose.life/42J981D
Gem - Customer Support
We recommend checking the Bose Music app to adjust or customize the touch control settings, as this may help with the right-side gesture issue. For the connectivity concern, resetting the headphones and ensuring the firmware is up to date often resolves unexpected disconnects. Here are some helpful guide for your headphones:
For Touch Controls: https://bose.life/424aXGs
For Connectivity: https://bose.life/42J981D
Gem - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
PERFECT
on April 29, 2026
Posted by: King
Gender:Male
Length of ownership:1 month
Best of the best. I will not be using off-the-shelf advertised mediocre products ever again..!!!
Written by a customer while visiting bose.com
Customer Rating
5
Noise Cancellation is peak
on April 29, 2026
Posted by: KnightWolf
Great for sensory sensitive individuals like myself who struggle to find peace in such a noisy world.
Written by a customer while visiting bose.com