Customer reviews from bose.com
Bose - Refurbished Excellent - QuietComfort Ultra Headphones (2nd Gen) Wireless Noise Cancelling Over-Ear Headphones with Immersive Audio - Black
Average customer rating
4.6
(414 Reviews)
Rating breakdown 414 reviews
5 Stars
325
4 Stars
46
3 Stars
23
2 Stars
11
1 Star
9
Customer Reviews for Bose - Refurbished Excellent - QuietComfort Ultra Headphones (2nd Gen) Wireless Noise Cancelling Over-Ear Headphones with Immersive Audio - Black
Customer Rating
1
Worst Mobile App (Android)
on October 9, 2026
Posted by: Akhil
Gender:Male
Length of ownership:1 month
Pathetic Android App. Never connected properly with my Google Pixel 8 Pro. Returning only because of your terrible App.
Response from bose.comBy Customer Support, October 11, 2026
Hi Akhil, thank you for sharing your feedback, and we are truly sorry to hear about your experience with the Bose app on your Pixel 8 Pro. Before you initiate your return, we’d love the opportunity to help get this sorted out for you. Often, toggling Bluetooth permissions, clearing the app cache, or performing a quick reset on the headphones can resolve persistent connection drops on Android.
Please reach out to our support team directly at https://bose.life/4zw91Fm, so we can walk you through dedicated troubleshooting steps for your device. We value your feedback and hope we can turn this around for you!
Daisy - Customer Support
Please reach out to our support team directly at https://bose.life/4zw91Fm, so we can walk you through dedicated troubleshooting steps for your device. We value your feedback and hope we can turn this around for you!
Daisy - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
on October 9, 2026
Posted by: Best
Gender:Male
Length of ownership:1 week
Tears every time I turn them on 😂. I am 69 years old and I been a Bose listener since I was 15 years old. And I can’t believe how they have been getting Better and Better each year.Thank You Thank You Thank You!!!.
Written by a customer while visiting bose.com
Customer Rating
5
Best headphones!
on October 8, 2026
Posted by: Gm70
Gender:Female
Length of ownership:1 week
I was desperate for noise cancelling headphones. These ticked off all the boxes. Beautiful color and quality is amazing. We live under an airport flight path and I no longer hear planes flying when I’m wearing these. My first Bose headphones and they won’t be my last!
Written by a customer while visiting bose.com
Customer Rating
5
Better Than Advertised!!
on October 7, 2026
Posted by: RangerRob
Gender:Male
Length of ownership:1 month
Love these headphones 🎧 They are super comfortable, ultra quiet and a great sound quality. The noise cancellation function is a step above its peers!! We just got off of a 17 hour train ride and they more than proved their ability. And the battery life was still above 60% when we got off the train. I HIGHLY Recommend the Bose UQ Gen 2.
Written by a customer while visiting bose.com
Customer Rating
5
Great headphones
on October 6, 2026
Posted by: Evan
Super great headphones, awesome quality and long battery life+case is convenient. They provide very good noise cancellation aswell
Written by a customer while visiting bose.com
Customer Rating
3
Great sound, not as comfortable as previous QCs
on October 5, 2026
Posted by: Ash
Gender:Male
Length of ownership:1 month
The battery, overall sound are incredible. It's just not as comfortable as the 2023 QC's I have, and the QC35's I had before as well. I wanted to love them, and I did for the sound, but can only wear them an hour or two max before needing to take them off for a while. While I could wear the older QC's for a whole day no problem.
Response from bose.comBy Customer Support, October 6, 2026
Hi Ash, thank you for taking the time to share your feedback. We're glad to hear you're enjoying the battery life and sound quality. We understand how important comfort is for extended listening sessions, and we're sorry to hear these haven't felt as comfortable as your previous QC models.
If there's anything we can assist you with, or if you'd like to share additional details about the fit and comfort, please don't hesitate to reach out to us through this link: http://bose.life/globalsupport Thank you for being part of the Bose community!
Jelyn - Customer Support
If there's anything we can assist you with, or if you'd like to share additional details about the fit and comfort, please don't hesitate to reach out to us through this link: http://bose.life/globalsupport Thank you for being part of the Bose community!
Jelyn - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Very comfortable
on October 4, 2026
Posted by: Fed63
I am very happy with the results. I used them frequently on my flights and they are great.
Written by a customer while visiting bose.com
Customer Rating
5
Excellent headphones
on October 4, 2026
Posted by: Lcash
Gender:Male
Length of ownership:1 month
Bose has been my go to noise cancellation headphones for over 20 years, have never been let down!
Written by a customer while visiting bose.com