Customer reviews from bose.com
Bose - Refurbished Excellent - QuietComfort Ultra Headphones (2nd Gen) Wireless Noise Cancelling Over-Ear Headphones with Immersive Audio - Black
Average customer rating
4.6
(414 Reviews)
Rating breakdown 414 reviews
5 Stars
325
4 Stars
46
3 Stars
23
2 Stars
11
1 Star
9
Customer Reviews for Bose - Refurbished Excellent - QuietComfort Ultra Headphones (2nd Gen) Wireless Noise Cancelling Over-Ear Headphones with Immersive Audio - Black
Customer Rating
2
A very expensive downgrade
on May 12, 2026
Posted by: Cautionary tales
Gender:Female
Length of ownership:1 month
These are such a disappointment compared to my old, tried and true Boses that I've had for at least 9 years. I've actually taken to using my old ones instead of these ones most of the time. These have an updated look and our Beautiful, but unfortunately they just suck. Occasionally they will cut out altogether, even if I have them only connected to one device. They don't find my source reliably, even when it is in my pocket, or next to where I'm sitting. Never mind dog walks when my phone is in my back pocket. It will just cut out constantly in those cases. If I were not so outrageously lazy I would send them right back because they were a lot of money to be this disappointed. Have a look at Reddit, this is a common problem, and the only way to stop it from cutting out when you're listening to music or books or anything else… You have to disable certain features. So all these new features they've introduced become useless because their Bluetooth technology just sucks.
Response from bose.comBy Customer Support, May 12, 2026
Hi there, thank you for sharing your thoughts. We’re sorry to hear that you’re experiencing audio issues with your Bose QuietComfort Ultra Headphones (2nd Gen). Intermittent audio can occur for several reasons, including interference from nearby devices such as Wi‑Fi routers or microwaves. Outdated drivers or firmware may also cause instability, while power‑saving settings can limit Bluetooth performance. Environmental factors, like crowded areas with many wireless signals, and mismatched Bluetooth versions can further contribute to connection issues.
To improve stability, we recommend keeping devices close, updating firmware and software, disabling battery saver mode, disconnecting unused pairings, and restarting both devices to clear temporary glitches. Here’s a helpful support link that can guide you through resolving these issues. (https://bose.life/4dDYeR9)
We hope this helps!
Jelyn - Customer Support
To improve stability, we recommend keeping devices close, updating firmware and software, disabling battery saver mode, disconnecting unused pairings, and restarting both devices to clear temporary glitches. Here’s a helpful support link that can guide you through resolving these issues. (https://bose.life/4dDYeR9)
We hope this helps!
Jelyn - Customer Support
Written by a customer while visiting bose.com
Customer Rating
2
Good old bose
on May 11, 2026
Posted by: TheJoe
Gender:Male
Length of ownership:1 month
Replaced ~5year nc700. Cant hear any difference, was hoping for improved noise cancelling and better sound but feels its pretty much the same product.
Response from bose.comBy Customer Support, May 11, 2026
Thank you for sharing your honest feedback. We appreciate your long‑time use of Bose headphones and understand your expectation for a bigger leap in performance. The QuietComfort Ultra Headphones (2nd Gen) were designed to refine the Bose experience, offering longer battery life, USB‑C high‑resolution audio, and new immersive features like Cinema Mode, while maintaining the sound and ANC signature you’re familiar with. We aim to deliver consistency, comfort, and durability for years to come. We value your input and will continue working to make future generations deliver the noticeable advancements you’re looking for.
Gem -Customer Support
Gem -Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Love this hand phones:))
on May 9, 2026
Posted by: Turboempire
My dad got this for me and I love it so much Bose is better than beats.:)
Written by a customer while visiting bose.com
Customer Rating
5
An Advanced Product
on May 8, 2026
Posted by: PJM77
Gender:Male
Length of ownership:1 month
Great sound and noise cancellation.
Well thought features as well.
Well thought features as well.
Written by a customer while visiting bose.com
Customer Rating
5
Fabulous purchase
on May 7, 2026
Posted by: BOSE
Gender:Female
Length of ownership:1 week
Bought this for upcoming dental work LOL and a plane trip soon. These are superior and the noise cancelling is amazing!! The sound quality is unmatched. I bought the purple and they are so comfortable!!!! LOVE
Written by a customer while visiting bose.com
Customer Rating
4
Great headphones!
on May 7, 2026
Posted by: DotHurl
I love my new Bose Ultra Headphones! Sound, comfort all incredible! The only reason I’m not giving 5 stars is because the mechanics of it do take some getting used to. Maybe because I was just used to my old Bose but the new ones don’t seem to work as efficiently. It’s hard to know exactly when they’re on or off. And they don’t fit in the case as nicely as the old ones. But I would still only purchase Bose.
Written by a customer while visiting bose.com
Customer Rating
5
Amazing!
on May 7, 2026
Posted by: DPuma85
Gender:Male
Length of ownership:1 month
Bought them 2 weeks ago, everything it’s awesome, sound quality its amazing. Really comfortable and beautiful
Written by a customer while visiting bose.com
Customer Rating
5
on May 5, 2026
Posted by: Blaze
Gender:Male
Length of ownership:1 week
Great audio and noise canceling! I work in a metal fabrication shop and these work wonders !
Written by a customer while visiting bose.com