Customer reviews from bose.com
Bose - Refurbished Excellent - QuietComfort Ultra Headphones (2nd Gen) Wireless Noise Cancelling Over-Ear Headphones with Immersive Audio - Black
Average customer rating
4.6
(414 Reviews)
Rating breakdown 414 reviews
5 Stars
325
4 Stars
46
3 Stars
23
2 Stars
11
1 Star
9
Customer Reviews for Bose - Refurbished Excellent - QuietComfort Ultra Headphones (2nd Gen) Wireless Noise Cancelling Over-Ear Headphones with Immersive Audio - Black
Customer Rating
5
Love them!
on May 19, 2026
Posted by: Purp1
Gender:Female
Length of ownership:1 month
I love them! The first ones I have ever had. I have been using ear buds. I love the color too!
Written by a customer while visiting bose.com
Customer Rating
5
Love the Bose brand
on May 18, 2026
Posted by: Ree
Gender:Female
Length of ownership:1 month
These headphones are perfect for my gym workouts and walks. They sound amazing and they feel great
Written by a customer while visiting bose.com
Customer Rating
5
Quiet comfort headphones
on May 17, 2026
Posted by: Jbp1967
Gender:Male
Length of ownership:1 week
I bought these two weeks ago. I have several earbuds from Bose,thought I would try your headphones simply awesome. Great product loyal customer always
Written by a customer while visiting bose.com
Customer Rating
3
Love Bose but you guys took 2 steps backwards
on May 16, 2026
Posted by: RG
Gender:Male
Length of ownership:3 months
Product quality and materials seem lower than previous QC models. From the volume and touch controls it seems lower cost decisions were. The controls are not as user friendly or intuitive as previous versions. There is a new noise (non verbal ) prompt that kept coming up switch meant it kept switching from one device to another but I couldn’t figure out why it kept beeping which made things confusing what was going on without a verbal prompt. Seems this product went a few steps back from what worked perfectly fine in previous model QCs or my 700s. Overall I think the materials feel subpar and shouldn’t mean a headset at this price point nor do they feel premium like my 700s did. The sound quality is excellent along with the noise canceling which is one of the main reasons I’ve continued to purchase Bose products but the materials quality on these new ones feels subpar/ cheap/ fragile .
Response from bose.comBy Customer Support, May 16, 2026
Hi RG, thank you for your detailed feedback and for your continued loyalty to Bose, we truly appreciate it. We’re glad to hear that you’re still enjoying the sound quality and noise cancellation, as those are core to the experience we aim to deliver.
We’re sorry to hear that the design, materials, and controls didn’t meet your expectations compared to your previous QuietComfort and 700 series headphones. We understand how important consistency and ease of use are, especially when you’ve had a great experience with earlier models.
Regarding the non-verbal prompt and device switching, this may be related to multipoint Bluetooth connections. The headphones can automatically switch between connected devices, which may result in alert tones. Your feedback about preferring clearer or verbal prompts is valuable. These prompts are part of our latest upgrade by making our products simpler, faster, and more intuitive.
We also appreciate your comments on the materials and overall feel. Feedback like yours is shared directly with our product teams, as it helps guide future improvements and design decisions.
Daisy - Customer Support
We’re sorry to hear that the design, materials, and controls didn’t meet your expectations compared to your previous QuietComfort and 700 series headphones. We understand how important consistency and ease of use are, especially when you’ve had a great experience with earlier models.
Regarding the non-verbal prompt and device switching, this may be related to multipoint Bluetooth connections. The headphones can automatically switch between connected devices, which may result in alert tones. Your feedback about preferring clearer or verbal prompts is valuable. These prompts are part of our latest upgrade by making our products simpler, faster, and more intuitive.
We also appreciate your comments on the materials and overall feel. Feedback like yours is shared directly with our product teams, as it helps guide future improvements and design decisions.
Daisy - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Great and keeps out the noise
on May 15, 2026
Posted by: MellyB
Gender:Female
Length of ownership:1 month
Love them used them for a recent trip and enjoyed the quiet from the plane
Written by a customer while visiting bose.com
Customer Rating
5
Best Overall
on May 14, 2026
Posted by: Ron
Gender:Male
Length of ownership:1 month
They are so light, I barely feel them on my head. I can easily where them all day.. They sound spectacular for my taste. I don't like too much base so I have them at factory setting and it sounds really well balanced to me. I love the quality of the material as well and the colors are very appealing. The noise cancelling is the best in the business.
Written by a customer while visiting bose.com
Customer Rating
5
Great sound, light & comfortable
on May 14, 2026
Posted by: EskimoBlueDay
Got these for my wife for when she travels. Noise cancelling on the plane was a large consideration. I liked these very much when I tried them. Bose sound is wonderful, they are ver light and extremely comfortable. I haven't tried all the options, but there are enough to sattisfy every need..
Written by a customer while visiting bose.com
Customer Rating
5
Quality
on May 13, 2026
Posted by: SeaBullDoo
Gender:Male
Length of ownership:1 month
2 weeks with them and what a game changer n all aspects.
Now…. I’m a little bit on the “ Dumbo” side. 😅 a bit bigger earpads would be great. Other than that this are amazing headphones. The noise canceling is #1.
Now…. I’m a little bit on the “ Dumbo” side. 😅 a bit bigger earpads would be great. Other than that this are amazing headphones. The noise canceling is #1.
Written by a customer while visiting bose.com