Customer reviews from bose.com
Bose - Refurbished Excellent - QuietComfort Ultra Headphones (2nd Gen) Wireless Noise Cancelling Over-Ear Headphones with Immersive Audio - Black
Average customer rating
4.6
(414 Reviews)
Rating breakdown 414 reviews
5 Stars
325
4 Stars
46
3 Stars
23
2 Stars
11
1 Star
9
Customer Reviews for Bose - Refurbished Excellent - QuietComfort Ultra Headphones (2nd Gen) Wireless Noise Cancelling Over-Ear Headphones with Immersive Audio - Black
Customer Rating
5
Color issue
on May 31, 2026
Posted by: TB
Gender:Female
Length of ownership:1 month
Work great love them
Only problem is I wanted white and they are more of a cream color
Written by a customer while visiting bose.com
Customer Rating
4
Love my headphones
on May 30, 2026
Posted by: Johanna
Gender:Female
Length of ownership:1 month
Long battery life. Fits perfectly and comfortable to workout with.
Written by a customer while visiting bose.com
Customer Rating
5
Great sound and comfort
on May 27, 2026
Posted by: Earmuffs
Bets headphones I’ve ever worn . Greta sound great feel
Written by a customer while visiting bose.com
Customer Rating
5
Great Cans!
on May 25, 2026
Posted by: ASAMARRIPA
Gender:Male
Length of ownership:3 months
Second set of Bose headphones and these Gen 2 are remarkable. Best yet!
Written by a customer while visiting bose.com
Customer Rating
3
My 2nd Pair
on May 25, 2026
Posted by: Zandok
Gender:Male
Length of ownership:1 year or longer
I had to return mine because they wouldn't Pair or connect with anything...software bluetooth issues.
I'm still waiting for another new pair hoping for better luck the 2nd time around !
I'm still waiting for another new pair hoping for better luck the 2nd time around !
Response from bose.comBy Customer Support, May 25, 2026
We truly appreciate you taking the time to share your experience with the Bose QuietComfort Ultra Headphones (2nd Gen) Zandok. We’re sorry to hear about the pairing and Bluetooth connectivity issues you encountered.
Your patience while waiting for the replacement is valued, and we’re confident the new pair will provide the seamless connectivity and premium audio performance these headphones are designed for. Should you encounter any further challenges, Bose support can help walk you through Bluetooth troubleshooting to ensure everything works as expected.
Thank you again for giving the product another chance, we’re hopeful your second experience will be the one you were looking forward to.
Gem - Customer Support
Your patience while waiting for the replacement is valued, and we’re confident the new pair will provide the seamless connectivity and premium audio performance these headphones are designed for. Should you encounter any further challenges, Bose support can help walk you through Bluetooth troubleshooting to ensure everything works as expected.
Thank you again for giving the product another chance, we’re hopeful your second experience will be the one you were looking forward to.
Gem - Customer Support
Written by a customer while visiting bose.com
Customer Rating
3
Good Sound Quality, Flimsy Materials.
on May 22, 2026
Posted by: Brandon
Gender:Male
Length of ownership:1 year or longer
Good sound quality. Comparing these to an older version, they felt like the materials were cheaper, the headphones were flimsier, and overall higher risk of breaking. Which, to me, kind of forces customers to feel like they "need" the extra warrantee to actually get their money's worth out of them. With this in mind, they're nowhere near worth as much as they cost on this website. If you can get a reliably refurbished pair for 60-70% of the price, I'd recommend that.
Response from bose.comBy Customer Support, May 22, 2026
Hi Brandon, thank you for sharing your feedback on the Bose QuietComfort Ultra Headphones (2nd Gen). We’re delighted to hear you’re enjoying the sound quality, and we’re sorry to learn that the materials did not meet your expectations compared to earlier models. Your input is incredibly valuable, and we truly appreciate you taking the time to share your experience.
We understand how important durability and long‑term value are, especially when investing in premium audio products. Please know that we’ll share your comments with our product team as we continue working to enhance both performance and design. Thank you again for being part of the Bose community, we truly value your support.
Klariss – Customer Support
We understand how important durability and long‑term value are, especially when investing in premium audio products. Please know that we’ll share your comments with our product team as we continue working to enhance both performance and design. Thank you again for being part of the Bose community, we truly value your support.
Klariss – Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
The best headphones
on May 20, 2026
Posted by: Bri122
Gender:Female
Length of ownership:1 month
The best headphones! I got these primarily for work - I wanted the best noise cancelling & these are IT! Love the long battery life & how comfortable they are (I can wear them all day with glasses). Plus, they don’t fall off if you’re wearing them while working out!
Written by a customer while visiting bose.com
Customer Rating
4
Happy with these so far
on May 19, 2026
Posted by: Kim G
Gender:Female
Length of ownership:1 month
When my over-ear headphones started glitching out, I knew I had to find another pair immediately. I jumped on the Sony XM6’s at first, but I quickly realized I didn’t like the design and that most of the new features are essentially useless in NYC (like the volume lowering when you’re speaking so you can hear during a conversation, but the mic picks up every little sound including the 8 million people around you, so my volume was constantly lowering when I wasn’t speaking to anyone.) I decided to switch to these and I’m VERY happy with the design and color choices and how the headphones sound overall. I love the immersion mode even though it does drain the battery pretty quickly in conjunction with noise cancellation. I do think the ANC is slightly better on the XM6’s, but I’m much happier with every feature overall on the QC2’s.
Written by a customer while visiting bose.com