Customer reviews from bose.com
Bose - Refurbished Excellent - QuietComfort Ultra Headphones (2nd Gen) Wireless Noise Cancelling Over-Ear Headphones with Immersive Audio - Black
Average customer rating
4.6
(414 Reviews)
Rating breakdown 414 reviews
5 Stars
325
4 Stars
46
3 Stars
23
2 Stars
11
1 Star
9
Customer Reviews for Bose - Refurbished Excellent - QuietComfort Ultra Headphones (2nd Gen) Wireless Noise Cancelling Over-Ear Headphones with Immersive Audio - Black
Customer Rating
5
Amazing Headphones
on June 14, 2026
Posted by: Great Sound
Gender:Male
Length of ownership:1 week
Very impressive technology and sound quality as well as the new features!
Written by a customer while visiting bose.com
Customer Rating
2
I Wouldn't recommend these to anyone.
on June 12, 2026
Posted by: EJH
Gender:Male
Length of ownership:1 month
The 2nd gen earbuds have better noise canceling then the second Gen headphones.
Are my headphones defective or are the earbuds just better someone make this make sense.
Are my headphones defective or are the earbuds just better someone make this make sense.
Response from bose.comBy Customer Support, June 12, 2026
Hi there, thank you for sharing your detailed feedback. Obsessively engineered with our best noise cancellation and spatialized audio for immersive listening, the QuietComfort Ultra Headphones (2nd Gen) make every note expand, every piece of dialogue hit harder, and every melody take up more space. Sorry to hear this hasn’t been your experience.
To help resolve this, please follow the steps in this guide: https://bose.life/3SmqlvX we hope this gets your headphones back to performing at their best.
Klariss - Customer Support
To help resolve this, please follow the steps in this guide: https://bose.life/3SmqlvX we hope this gets your headphones back to performing at their best.
Klariss - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Awesome!
on June 11, 2026
Posted by: Kumu
Super lightweight with an incredible sound. Had them on for a flight from SFO to Australia. No complaints.
Written by a customer while visiting bose.com
Customer Rating
5
Refined sound
on June 9, 2026
Posted by: Marr
Amazing product much more precise sound experience than first gen qc ultras
Written by a customer while visiting bose.com
Customer Rating
5
Not a waste of money!!
on June 8, 2026
Posted by: terminator67
Gender:Female
Length of ownership:1 week
Fantastic headphones!! My sonys broke from water damage and this was the best upgrade ever
Written by a customer while visiting bose.com
Customer Rating
5
Excellent choice
on June 7, 2026
Posted by: Pyotr
Length of ownership:1 week
Excellent sound and noise canceling. I love the fact that it has an app where you could have more control.
Written by a customer while visiting bose.com
Customer Rating
5
Amazingly awesome and need another
on June 6, 2026
Posted by: Dreid12713
Gender:Female
Length of ownership:1 month
The Bose QuietComfort Ultra Headphones (2nd Gen) is amazingly awesome. The immersive noise cancellation Is my favorite setting in the Bose headset. The way these headsets drowns out my outside world of 3 kids and a desired husband who requests more than I like. I’m able to enjoy music, movies, tv shows and phone calls in various sound settings from cinema, relax, walking, outdoors, etc. I don’t think I’ve enjoyed a headset like Bose QuietComfort Ultra Headphones (2nd Gen) before. It’s also so comfortable the cushion doesn’t press hard on your ears. Plus the color is absolutely beautiful. I need it in blue.
Written by a customer while visiting bose.com
Customer Rating
5
Best in Class
on June 6, 2026
Posted by: Linda
The over-the-ear comfort and noise cancellation quality is best in class. I especially love the immersive setting for the music and movies.
Written by a customer while visiting bose.com