Customer reviews from bose.com
Bose - Refurbished Excellent - QuietComfort Ultra Headphones (2nd Gen) Wireless Noise Cancelling Over-Ear Headphones with Immersive Audio - Black
Average customer rating
4.6
(414 Reviews)
Rating breakdown 414 reviews
5 Stars
325
4 Stars
46
3 Stars
23
2 Stars
11
1 Star
9
Customer Reviews for Bose - Refurbished Excellent - QuietComfort Ultra Headphones (2nd Gen) Wireless Noise Cancelling Over-Ear Headphones with Immersive Audio - Black
Customer Rating
5
Best Headphones Ever!
on June 30, 2026
Posted by: FrankR
Gender:Male
Length of ownership:1 month
I bought my Bose Quiet Comfort headphones a few weeks ago and I am very happy and excited about the new functionality, technology and easy to use!
Written by a customer while visiting bose.com
Customer Rating
5
Great Headphones
on June 30, 2026
Posted by: ljw
Length of ownership:1 week
I’ve had my new QC Ultra headphones (2 Gen) for about a week and love them! I’ve had a pair of NC 700 HP’s for several years and these are certainly a nice step up from those.
Written by a customer while visiting bose.com
Customer Rating
5
No regrets!
on June 30, 2026
Posted by: Tdub42
Gender:Male
Length of ownership:1 week
My first pair of quality headphones and they are more than I expected!
Written by a customer while visiting bose.com
Customer Rating
5
Great ear size
on June 30, 2026
Posted by: Sara0305
Gender:Female
Length of ownership:1 month
I was looking to get these since last year, but I waited for a better price, I love these, the noise cancellation is excellent and the mic for my meetings works really good, much better than the previous quiet comfort, my only non conformance is that are a little heavy, I love that despite I have big ears these have enough room.
Written by a customer while visiting bose.com
Customer Rating
5
Great upgrade from qc35
on June 30, 2026
Posted by: Rick
Gender:Male
Length of ownership:1 week
Best in class noise cancellation and battery life. Wired mode with Apple Music is amazing
Written by a customer while visiting bose.com
Customer Rating
5
Amazing, Bose is the BEST!
on June 29, 2026
Posted by: Steve
Gender:Male
Length of ownership:3 months
Amazing, Bose is the BEST!
26 characters is short praise??
26 characters is short praise??
Written by a customer while visiting bose.com
Customer Rating
3
Really Solid Headphones
on June 29, 2026
Posted by: Lr324
Gender:Male
Length of ownership:1 month
Great headphones. My feedback is that I don’t think I’m getting the advertised battery life, I wish the volume were a little louder in certain modes, and I wish the mic were a little better on calls for the person on the other end. Other than that, really solid headphones.
Response from bose.comBy Customer Support, June 29, 2026
Hello, thank you for sharing your feedback about the Bose QuietComfort Ultra Headphones (2nd Gen). We’re glad to hear you find them solid overall, but we’re sorry they did not fully meet your expectations.
Our QuietComfort Ultra Headphones (2nd Gen) play for up to 30 hours in Quiet and Aware Mode (23 hours with Immersive Audio enabled). Shorter battery life may be due to Immersive Audio being turned on. Here’s a helpful battery guide you can follow to check settings and optimize performance. https://bose.life/4eBHWZB
For sound preferences, the Adjustable EQ in the Bose app allows you to fine‑tune audio to your liking. The app also makes setup and personalization easier, so you can get the most out of your headphones.
Regarding the microphone, call quality may be affected if the headphones are not positioned correctly. Here’s a helpful microphone guide you can review to ensure optimal placement. https://bose.life/44zYonc
If this doesn’t resolve the issue, kindly reach out to our customer support team through this link: https://bose.life/4oLShWp They’ll be happy to assist further and provide additional options for you.
We hope these steps help resolve your concerns and allow you to enjoy your Bose QuietComfort Ultra Headphones (2nd Gen) to the fullest. We want you to experience the very best from your Bose product, and we’re always here to assist you further if needed.
Sophie - Customer Support
Our QuietComfort Ultra Headphones (2nd Gen) play for up to 30 hours in Quiet and Aware Mode (23 hours with Immersive Audio enabled). Shorter battery life may be due to Immersive Audio being turned on. Here’s a helpful battery guide you can follow to check settings and optimize performance. https://bose.life/4eBHWZB
For sound preferences, the Adjustable EQ in the Bose app allows you to fine‑tune audio to your liking. The app also makes setup and personalization easier, so you can get the most out of your headphones.
Regarding the microphone, call quality may be affected if the headphones are not positioned correctly. Here’s a helpful microphone guide you can review to ensure optimal placement. https://bose.life/44zYonc
If this doesn’t resolve the issue, kindly reach out to our customer support team through this link: https://bose.life/4oLShWp They’ll be happy to assist further and provide additional options for you.
We hope these steps help resolve your concerns and allow you to enjoy your Bose QuietComfort Ultra Headphones (2nd Gen) to the fullest. We want you to experience the very best from your Bose product, and we’re always here to assist you further if needed.
Sophie - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Best headphones I’ve ever owned
on June 28, 2026
Posted by: danigirl9000
Gender:Female
Length of ownership:3 months
Incredible sound. So comfortable, worth the price!!
Written by a customer while visiting bose.com