Customer reviews from bose.com
Bose - Refurbished Excellent - QuietComfort Ultra Headphones (2nd Gen) Wireless Noise Cancelling Over-Ear Headphones with Immersive Audio - Black
Average customer rating
4.6
(414 Reviews)
Rating breakdown 414 reviews
5 Stars
325
4 Stars
46
3 Stars
23
2 Stars
11
1 Star
9
Customer Reviews for Bose - Refurbished Excellent - QuietComfort Ultra Headphones (2nd Gen) Wireless Noise Cancelling Over-Ear Headphones with Immersive Audio - Black
Customer Rating
5
Great product
on July 5, 2026
Posted by: Cmontes32
Gender:Male
Length of ownership:1 month
I am happy that I bought it, sound is very good, they are comfortable to wear all day.
Written by a customer while visiting bose.com
Customer Rating
5
Best headphones ive ever had
on July 4, 2026
Posted by: TOE825
Gender:Female
Length of ownership:1 month
Everything about these headphones are perfect.
Sound is impeccable
Battery life is impressive
Comfort is on point
Never dreamed of owning such incredible sound
Sound is impeccable
Battery life is impressive
Comfort is on point
Never dreamed of owning such incredible sound
Written by a customer while visiting bose.com
Customer Rating
5
Works great
on July 3, 2026
Posted by: Joe vs
My first time using headphones on my zero turn mower and was blown away.
Written by a customer while visiting bose.com
Customer Rating
5
High Quality
on July 3, 2026
Posted by: RLL
Gender:Male
Length of ownership:1 month
High quality, light, and compact. Great improvements from original version.
Written by a customer while visiting bose.com
Customer Rating
5
Amazing!
on July 2, 2026
Posted by: Kasey
Gender:Female
Length of ownership:1 year or longer
Great product! Me and my boyfriend love this! Would recommend!
Written by a customer while visiting bose.com
Customer Rating
3
Bring some things back please
on July 1, 2026
Posted by: Ssmith906
Gender:Female
Length of ownership:3 months
I bought these to replace my 1st gen Version. Overall the quality is great but they took away two important features. 1. They no longer tell you the battery life when you turn them on. So I have no idea if I have enough juice to get through my next plane ride. 2. You can no longer swipe the earpiece forward to skip a song or tap to pause. Instead you have to use a little button, the same button that changes the noise cancelling and also confused with the Bluetooth button because it’s on the same side.
Response from bose.comBy Customer Support, July 5, 2026
Hi Ssmith906, thank you for sharing your feedback! We're glad to hear you are enjoying the overall quality of your new QuietComfort Ultra Headphones 2nd gen, but we completely understand that you're not familiar when features change between generations.
While the automatic voice prompt at startup has changed, you can still hear a tone if it's already in battery low. You can also see battery status at the Bose App.
The touch strip is now dedicated exclusively to volume adjustments to prevent accidental skips. To pause or skip songs, the multi-function button (the smaller button) is designed with distinct click patterns: press once to pause/play, twice to skip forward, and three times to skip back.
Your preference for the 1st Gen touch gestures and automatic battery prompts is incredibly valuable to us. We have passed this feedback directly to our product and software development teams for future update considerations. Thank you for helping us improve!
Daisy - Customer Support
While the automatic voice prompt at startup has changed, you can still hear a tone if it's already in battery low. You can also see battery status at the Bose App.
The touch strip is now dedicated exclusively to volume adjustments to prevent accidental skips. To pause or skip songs, the multi-function button (the smaller button) is designed with distinct click patterns: press once to pause/play, twice to skip forward, and three times to skip back.
Your preference for the 1st Gen touch gestures and automatic battery prompts is incredibly valuable to us. We have passed this feedback directly to our product and software development teams for future update considerations. Thank you for helping us improve!
Daisy - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Review Title
on July 1, 2026
Posted by: Hakugna
Gender:Male
Length of ownership:1 month
Bought this a few weeks ago and it completely blows away the AirPod Max which is what I had before!
Written by a customer while visiting bose.com
Customer Rating
5
Ultra 2nd Gen way to go
on June 30, 2026
Posted by: Annz
Gender:Female
Length of ownership:1 month
Big difference between Ultra 2nd Gen and the regular Quiet headphones
Written by a customer while visiting bose.com