Customer reviews from bose.com
Bose - Refurbished Excellent - QuietComfort Ultra Headphones (2nd Gen) Wireless Noise Cancelling Over-Ear Headphones with Immersive Audio - Black
Average customer rating
4.6
(414 Reviews)
Rating breakdown 414 reviews
5 Stars
325
4 Stars
46
3 Stars
23
2 Stars
11
1 Star
9
Customer Reviews for Bose - Refurbished Excellent - QuietComfort Ultra Headphones (2nd Gen) Wireless Noise Cancelling Over-Ear Headphones with Immersive Audio - Black
Customer Rating
5
Best speakers ever
on July 8, 2026
Posted by: Anonymous
Wife bought these for me last week and they are amazing! Love them
Written by a customer while visiting bose.com
Customer Rating
1
A Huge disappointment!
on July 8, 2026
Posted by: Mike O
Length of ownership:1 week
A huge disappointment. The learning curve is too steep. No Printed Manual! (For what I paid you could have included a printed Manual) THe sound is not as good as I expected it to be. THey ARE comfortable. And whats with that folding left ear cup "Feature"? is it actually an engineering foul up or a brilliant marketing technique, whatever, its a weak design point. Asking the user to remove the ear cup to get the serial number is just an insult! I expected better from Bose.
Response from bose.comBy Customer Support, July 8, 2026
Hi Mike, thank you for taking the time to share such detailed feedback. We're glad to hear that you found the Bose QuietComfort Ultra Headphones (2nd Gen) comfortable. However, we're sorry to learn that several aspects of the product did not meet your expectations. Rest assured, this is not the experience we want our customers to have, especially for a premium product.
We understand your concerns regarding the lack of a printed manual. For your convenience, the product guide and owner's manual can be accessed online through our support website, and we've included a link below for easy reference. https://bose.life/4vZTdta
Regarding the serial number, we apologize for any frustration this may have caused. As an alternative to removing the ear cushion, you can find the serial number directly in the Bose app when the headphones are connected, or on the product's original packaging.
If you'd like assistance with optimizing the sound settings or troubleshooting any concerns you may be experiencing, please feel free to send a message to our Customer Support team. We'd be happy to learn more about your experience and provide personalized assistance. https://bose.life/contactus
Sophie - Customer Support
We understand your concerns regarding the lack of a printed manual. For your convenience, the product guide and owner's manual can be accessed online through our support website, and we've included a link below for easy reference. https://bose.life/4vZTdta
Regarding the serial number, we apologize for any frustration this may have caused. As an alternative to removing the ear cushion, you can find the serial number directly in the Bose app when the headphones are connected, or on the product's original packaging.
If you'd like assistance with optimizing the sound settings or troubleshooting any concerns you may be experiencing, please feel free to send a message to our Customer Support team. We'd be happy to learn more about your experience and provide personalized assistance. https://bose.life/contactus
Sophie - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
great features
on July 8, 2026
Posted by: amy1980
i bought these not knowing how amazing they would be-the cinema mode is really way better than the previous model. Highly recommend-if I could make one recommendation it would be for them to cancel out very high pitch noises bc my hvac machine makes very high pitch noises that these dont cancel out but for normal noises, these are fantastic! I really love these! Run, dont walk, to buy these!
Written by a customer while visiting bose.com
Customer Rating
5
Comfy, sounds amazing
on July 7, 2026
Posted by: cbiz
Gender:Female
Length of ownership:3 months
Huge improvement from the previous model. Phenomenal headphones and super comfy to wear for hours. LOVE the touch volume adjustment on the ear, so brilliant. Kind of refreshing to actually experience a solid product for once.
Written by a customer while visiting bose.com
Customer Rating
5
The features are great!
on July 7, 2026
Posted by: Buddy
Gender:Male
Length of ownership:1 week
I bought these Bose headphones two weeks ago and they're the best so far!
Written by a customer while visiting bose.com
Customer Rating
3
Disappointed
on July 6, 2026
Posted by: Doug
Gender:Male
Length of ownership:1 month
I am not impressed with the noise canceling. My QC35-2 headphones cancelled noise just as well. I wear the headphones while cutting grass with my loud zero turn mower which has a 32 hp motor. In fact, I think my old Bose WC35-2’s did a better job of handling the noise. The new headphones do provide better sound quality, but I don’t think the price warranted replacement of my old headphones.
Response from bose.comBy Customer Support, July 7, 2026
Hi Doug, thank you for taking the time to share your feedback about the Bose QuietComfort Ultra Headphones (2nd Gen). We appreciate you comparing them with your QC35 II headphones, and we completely understand your concerns. The QuietComfort Ultra Headphones (2nd Gen) are engineered with our best noise cancellation and spatialized audio for immersive listening, the QuietComfort Ultra Headphones (2nd Gen) make every note expand, every piece of dialogue hit harder, and every melody take up more space. We’re sorry to hear this wasn’t your experience.
To help, we recommend checking out our support article here: https://bose.life/4wOXD6b which includes tips and troubleshooting steps that may improve noise-canceling performance.
Klariss - Customer Support
To help, we recommend checking out our support article here: https://bose.life/4wOXD6b which includes tips and troubleshooting steps that may improve noise-canceling performance.
Klariss - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Good purchase!
on July 6, 2026
Posted by: Joe
Gender:Male
Length of ownership:3 months
I bought these on my nephew’s recommendation and am very happy with my purchase. Noise cancellation is excellent, music sounds great and the are easy to use.
Written by a customer while visiting bose.com
Customer Rating
5
Comfort meets great sound
on July 6, 2026
Posted by: Wittzend
Gender:Male
Length of ownership:1 month
Very comfortable. I can wear the headphones for hours at a time. Audio quality is top notch. Noise canceling works great.
Written by a customer while visiting bose.com