Customer reviews from bose.com
Bose - Refurbished Excellent - QuietComfort Ultra Headphones (2nd Gen) Wireless Noise Cancelling Over-Ear Headphones with Immersive Audio - Black
Average customer rating
4.6
(414 Reviews)
Rating breakdown 414 reviews
5 Stars
325
4 Stars
46
3 Stars
23
2 Stars
11
1 Star
9
Customer Reviews for Bose - Refurbished Excellent - QuietComfort Ultra Headphones (2nd Gen) Wireless Noise Cancelling Over-Ear Headphones with Immersive Audio - Black
Customer Rating
3
No On/OFF = Stupid
on July 16, 2026
Posted by: Jd
Gender:Male
Length of ownership:1 month
I am completely unable to comprehend the stupidity of not having an on/off switch. Because no matter how well designed, obviously at some point they will not turn off properly and now your left with dead headphone. It would be one thing if there were not any buttons, but there is a button, so how does it make any sense to remove user control of the power. Which also could protect them from damage if it started raining heavily or something. Sure the sound is good, but isn't it with all high end headphones.
Response from bose.comBy Customer Support, July 16, 2026
Hey JD, thank you for taking the time to share your feedback with the Bose QuietComfort Ultra Headphones (2nd Gen). We're glad to hear you're enjoying the sound quality. However, we're sorry to learn that the power and control functionality did not meet your expectations. We appreciate you sharing your thoughts, as customer feedback helps us better understand how our products perform in situations and informs future improvements.
Be sure to check out our helpful support article at https://bose.life/4aYInuS which will help improve your experience with the controls. Regarding your power concerns, we have an additional article which will be of help at https://bose.life/4595zmE. In particular, please check our steps on resetting the headphones which should help out. Thanks!
Klariss - Customer Support
Be sure to check out our helpful support article at https://bose.life/4aYInuS which will help improve your experience with the controls. Regarding your power concerns, we have an additional article which will be of help at https://bose.life/4595zmE. In particular, please check our steps on resetting the headphones which should help out. Thanks!
Klariss - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Awesome!!
on July 14, 2026
Posted by: Elle64
Length of ownership:1 month
Love love the new Bose headphones!! They are amazing. I am so happy to have received them as a gift. I highly recommend you purchase these.
Written by a customer while visiting bose.com
Customer Rating
5
Fantastic upgrade
on July 12, 2026
Posted by: Phedra
Gender:Female
Length of ownership:1 week
The quality upgrade between V1 and these new V2 headphones is amazing. The noise cancellation is incredibly effective and unbelievably responsive in environments with varying levels of outside noise.
Written by a customer while visiting bose.com
Customer Rating
5
Love the Noise Cancelling!
on July 12, 2026
Posted by: Rroll56
Gender:Female
Length of ownership:1 week
I really like the battery length, the clarity of the sound, and the comfort of the headset it amazing. I bought them for the noise cancellation feature. I have a neighbor that mows their lawn with a very loud lawnmower for 3 hours. It has affected me being out at my pool. I am thrilled to be able to use my headsets and all I hear is my music!
Written by a customer while visiting bose.com
Customer Rating
5
Perfect sound seeker
on July 11, 2026
Posted by: Rodriguez999
Gender:Male
Length of ownership:1 week
Crystal clear sound- the bass is impressive and battery last for a trip around the world.
Superior to the AirPod max - simply unchallenging.
Superior to the AirPod max - simply unchallenging.
Written by a customer while visiting bose.com
Customer Rating
3
on July 10, 2026
Posted by: Bob
So far I am thinking I should have stayed with the previous model. They seem to disconnect randomly with my phone in my pocket. I am also not liking that they shut off whenever I lean too far forward. Sound quality is good, volume is not as strong.
Response from bose.comBy Customer Support, July 10, 2026
Hi Bob, thank you for sharing your feedback on the QuietComfort Ultra Headphones 2nd gen. We're glad to hear you are enjoying the sound quality, but we want to help address the issues you're experiencing with the volume, Bluetooth stability, and the headphones turning off.
The unexpected powering off when leaning forward is likely related to the On-Head Detection feature, which pauses audio or powers down the headphones when it senses they've been removed. You can easily adjust or disable this feature in the Bose App under Settings > On-Head Detection to see if that resolves the issue.
Regarding the pocket dropouts and volume level, we recommend checking for any available firmware updates in the app, as these often include Bluetooth stability and audio performance fixes. You can also check these quick guides:
https://bose.life/4phCwqq
https://bose.life/4ygpygG
Daisy - Customer Support
The unexpected powering off when leaning forward is likely related to the On-Head Detection feature, which pauses audio or powers down the headphones when it senses they've been removed. You can easily adjust or disable this feature in the Bose App under Settings > On-Head Detection to see if that resolves the issue.
Regarding the pocket dropouts and volume level, we recommend checking for any available firmware updates in the app, as these often include Bluetooth stability and audio performance fixes. You can also check these quick guides:
https://bose.life/4phCwqq
https://bose.life/4ygpygG
Daisy - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
So beautiful
on July 10, 2026
Posted by: ANE93
Gender:Female
Length of ownership:1 month
My boyfriend bought me these as a gift and they are incredible. Very crisp sound and great connection, the only thing that is a drawback is of course the connectivity with iPhone, you can’t use hey Siri and answer phone calls with voice. They are extremely noise canceling, even on transparent mode I can barely hear a thing! Very comfortable too. I will say either my ears are very large or the ear cups are kind of small. They are extremely beautiful and aesthetic, the case is also high-quality and beautiful.
Written by a customer while visiting bose.com
Customer Rating
4
Great headphones
on July 10, 2026
Posted by: Choo
Gender:Male
Length of ownership:1 month
Outstanding Headphones that are not only great in performance but also looks great. Really need to be in public to test these headphones. I was in an open noisy restaurant and wearing the. Felt like I was alone in the area. Totally quiet cancellation. Yes, o would recommend .
Written by a customer while visiting bose.com