Customer reviews from brother-usa.com
Brother - GX-37 Sewing Machine with 37 Built-in Stitches and One-Step Buttonhole
Average customer rating
4
(22 Reviews)
Rating breakdown 22 reviews
5 Stars
13
4 Stars
3
3 Stars
2
2 Stars
1
1 Star
3
100%of customers recommend this product.
(
4 out of
4)
Customer Reviews for Brother - GX-37 Sewing Machine with 37 Built-in Stitches and One-Step Buttonhole
Customer Rating
1
Worst Machine Brother Has Made
on December 20, 2023
Posted by: Bad Machine
from Oswego, NY
I only use Brother machine for everything, even my serger and embroidery machines. I'm a diehard Brother fan. I have had at least 10 over the years. I recently purchased the GX37, it is the absolute worst machine I have ever owned. It has no power to get through even 4 layers of cotton, it also smells like its burning all the time. I have to stop use for at least an hour after a few hours of use. I'm really unhappy with this machine, unfortunately I can't afford another SM3701 right now.
Response from brother-usa.comBy Brother Customer Service, December 22, 2023
We are so sorry to hear about your Brother GX37. We would like to hear more and assist. Please contact Brother Customer Service at:
https://www.brother-usa.com/support
https://www.brother-usa.com/support
Written by a customer while visiting brother-usa.com
Customer Rating
5
Iove my machine but
on October 18, 2023
Posted by: Joybelle
from Cleveland, Ohio
I love my machine. I just wish I knew where I could get a new instructions book without having to download it I don't have a computer or a printer.
Written by a customer while visiting brother-usa.com
Customer Rating
5
A Really Great Machine Esp. for beginners.
on October 14, 2023
Posted by: AnnieB
from Fairborn, Ohio
Great little machine. Still trying to figure out the button hole maker but it will come. It is so great that it is available on this machine
Written by a customer while visiting brother-usa.com
Customer Rating
5
Machine with everything I need and more.
on September 6, 2023
Posted by: Laura Jane
from Arkansas
This is a great machine. Easy to operate. Love it!
Written by a customer while visiting brother-usa.com
Customer Rating
1
Problem threading machine
on August 22, 2023
Posted by: Debra B
from Houston, TX
I have had my machine for a while but don't use it often. Because it is so hard to thread the top thread. The part you put the thread in that goes up and down doesn't come up far enough.
Response from brother-usa.comBy Brother, Customer Service, August 24, 2023
We apologize for any inconvenience. We would like to help with your Brother GX37. Please see the link below for more information on threading the upper part of your machine:
https://help.brother-usa.com/app/answers/detail/a_id/134928
If you are still experiencing the same issue, please contact Brother Customer Service directly at:
https://www.brother-usa.com/support
https://help.brother-usa.com/app/answers/detail/a_id/134928
If you are still experiencing the same issue, please contact Brother Customer Service directly at:
https://www.brother-usa.com/support
Written by a customer while visiting brother-usa.com
Customer Rating
3
Not too bad
on June 20, 2022
Posted by: Lisa
from Champaign, IL
Had product for 1 year and reverse button is already stuck. Closest authorized repair is 2 hours away. Otherwise, machine is very easy to use.
Written by a customer while visiting brother-usa.com
Customer Rating
5
Love the gx37
on April 23, 2022
Posted by: Linda
from Florida
Love the gx37. I began sewing March 2020 to do something during COVID crisis. Self taught and I’ve gotten really good. I make all my clothes. The gx37 does all the stitches and procedures I could ever want.
Written by a customer while visiting brother-usa.com
Customer Rating
5
The pinnacle of this price tier.
on September 17, 2021
Posted by: KuuhakuKTA
from Roanoke,VA,USA
This is hands down the best machine I've owned(out of 4). My last machine was a classic ELNA 8000 Computer. Loved it, until the rotary hook gave out. Then I bought this machine as per several recommendations by friends and colleagues, and I do not regret it. I daresay this model (GX37) is THE best available overall at this price tier. I did extensive research beforehand, and came to this conclusion. I heartily recommend this machine to anyone, beginners to veterans.
Written by a customer while visiting brother-usa.com