in mid 2020 we purchased a 2X20 of Kingsford Original . They were very hard to start , to keep burning. and lower temperature.I reported this at the time Please return to your "Original" formula !
No, I would not recommend this to a friend.
Response from kingsford.comBy John G, The Burt's Bees Team, April 1, 2021
Hey there. We're sorry to hear that you were having lighting issues with our Original Charcoal. This isn't something we'd expect to happen, and we'll be happy to make this up to you. Please give our team a call at 1-800-232-4745 and provide the reference number 210401-000064. We hope you have a great day.
Bought a brand new bag but this time but it didn't burn nearly as long as it normally does and an odd smell was coming out instead of that lovely aroma that makes my mouth water and stomach growl, even before adding the food to the grill. It hurts but this time around I have to give it 1 star.
I would recommend this to a friend!
Response from kingsford.comBy Victoria C., The Kingsford Team, March 9, 2021
We appreciate you being a loyal fan of Kingsford, and it saddens us to hear our Original Charcoal didn't deliver the performance you've grown accustomed to. So we can make this right, please reach out to our team directly at 800-232-4745 and be sure to mention reference number 210309-000232 for faster service. We'll be looking for your call.
Very disappointed in the way it burnt up. Did not last no time, not enough to cook a pork chop.
No, I would not recommend this to a friend.
Response from kingsford.comBy Victoria C., The Kingsford Team, December 28, 2020
Hi there. We appreciate you giving our Original Charcoal a try, and we're sorry to hear it didn't last long enough for your pork this time. So we can get you back on track, we hope you'll contact our team at 800-232-4745 and be sure to mention reference number 201228-001113. We'll be waiting for your call.
I used to put down a single layer on my kettle grill and it would cook my spatch cock chicken through, now I have to add more to finish the cook
No, I would not recommend this to a friend.
Response from kingsford.comBy Shanique L, The Kingsford Team , December 22, 2020
Thank you so much for providing your feedback about our Original Charcoal. We apologize that you didn't have a better grilling experience. We'd love to turn this around for you. Please give us a call at 800-232-4745 and have our representative refer to reference 201222-000431. We look forward to your call.