I’ve been using your product since I was a teen. Everything was fine up until a couple of years ago when I noticed the coals didn’t appear to be as hot as they used to be. I thought it was my Weber grill so I cleaned it and the same problem. Then I started to read reviews of people with the same observations. My problems used to be how to keep the heat down, now I can’t even sear a steak.
No, I would not recommend this to a friend.
Response from kingsford.comBy Victoria C., The Kingsford Team, June 28, 2021
Thank you for being a loyal fan of our Original Charcoal. It's disheartening to hear we let you down this time, and we certainly wouldn't expect you to experience difficulties keeping our charcoal hot. So we can learn more about what happened, we encourage you to reach out to us directly at 800-232-4745 with reference number 210628-000518. We hope to hear from you soon.
Kingsford is the only charcol we use. its to hot to use the oven in summer so we grill every night.Kingsford lights quickly,evenly so you only taste the quality of Kingsford charcole and not lighter fluid. Nothing better!!!!
I dont know what happened to the quality of your product but after three separate grilling occasions of unburnable charcoal I will never buy your product again.if I could give you zero stars I would.
No, I would not recommend this to a friend.
Response from kingsford.comBy Victoria C., The Kingsford Team, June 4, 2021
Thank you for this candid review of our Original Charcoal. We expect better for our fans, and we're sorry to hear you had difficulties lighting. Quality is important to us, and we hope you'll allow us the opportunity to make this right by calling 800-232-4745 with reference number 210604-000279. We hope to speak with you soon.
I’ve bought this charcoal twice now a few months apart from two different stores and it won’t ever stay lit.
Response from kingsford.comBy Victoria C., The Kingsford Team, June 4, 2021
John, thank you for sharing your experience with our Original Charcoal. It saddens us to learn you had difficulties with it staying lit, and we'd like to learn more about what happened. We can be reached at 800-232-4745, and can quickly pull up this exchange using reference number 210604-000187. We hope to hear from you soon.
Your twin packs keep going down in weight and up in price. Gonna have to find a new brand soon.
No, I would not recommend this to a friend.
Response from kingsford.comBy Victoria C., The Kingsford Team, June 4, 2021
We appreciate you sharing your concerns with us, Hank, and we'd like to address this for you. While the weight of each briquette has changed, the new bags are the same size, have the same number of briquettes, and the same number of uses as he old Kingsford briquettes plus they are ready to cook on earlier. So we can earn back your confidence, we hope you'll give us a call at 800-232-4745 with reference number 210604-000172. We hope to hear from you soon.