Customer Reviews for Kingsford - All Natural Original Charcoal Briquettes 8 lb
Customer Rating
1
It’s not the same!! Changing brands!!
on July 25, 2021
Posted by: Rusty55
from Harrisburg PA
Gender:Male
The last six bags of Kingsford charcoal I have bought burnt out extremely fast!! I thought maybe just a bad bag or two but the quality is nowhere near what it used to be! Not sure if they changed their process or what but I’m definitely not buying anymore. After 35 years of what used to be a great product I’m no longer going to put myself through this aggravation!! Good by Kingsford, time to find a new favorite!
No, I would not recommend this to a friend.
Response from kingsford.comBy Alexandrea M, The Kingsford Team, July 27, 2021
Thanks for bringing this to our attention, Rusty. We’re sorry to hear our Original Charcoal briquets burned too fast. That sounds frustrating and unexpected, and we'd like to make it up to you. Please give us a call at 800-232-4745 and be sure to mention reference number 210727-000136. We look forward to chatting with you.
As you can see on the pictures, 3/4 of my coals were cold (my hand is on the grill LOL and i would say only 5 coals became red on the opposite side...maybe this just one bag was spoiled and im the unlucky customer who got it!
No, I would not recommend this to a friend.
Response from kingsford.comBy Victoria C., The Kingsford Team, July 19, 2021
We appreciate you sharing this review. It's disheartening to see the difficulties you had with our Original Charcoal, and we'd like the chance to make up for this grilling experience. We can be reached at 800-232-4745, and can quickly access this chat using reference number 210719-000393. We look forward to hearing from you soon.
I've used only Kingsford briquets for a very long time, probably 30 years or more. The product is great quality, with no variance between purchases. It lights easily, burns predictably, and makes great smoke. My cooks will often be 100 lb. pork chops, 10 to 16 Boston butts, 20 or more chicken halves, ribs by the case, or as many as 25 steaks. I really do not want to use any other brand.
WAY to much dust in the bag, generated a lot of smoke when starting and ash when finished.
No, I would not recommend this to a friend.
Response from kingsford.comBy Victoria C., The Kingsford Team, July 2, 2021
Robert, we genuinely appreciate you sharing this candid review. It's disheartening to hear our Original Charcoal developed more smoke and ash than anticipated, and we'd like the chance to make it right. We can be reached at 800-232-4745, and can quickly access our exchange with reference number 210702-000061. We hope to speak with you soon.
I've cooked about to 2000 pigs over the years, I've found kingsford charcoal to be the best for holding heat, easy to light, and imparts natural smoked flavor. David Sparrow, Pig in the Pen Pig Pickins'