Customer reviews from otterbox.com
OtterBox - Sole MagSafe Case for Apple iPhone 18 Pro Max / 17 Pro Max - Blue
Average customer rating
3
(52 Reviews)
Rating breakdown 52 reviews
5 Stars
17
4 Stars
4
3 Stars
9
2 Stars
4
1 Star
18
46%of customers recommend this product.
(
17 out of
37)
Customer Reviews for OtterBox - Sole MagSafe Case for Apple iPhone 18 Pro Max / 17 Pro Max - Blue
Posted by: Anonymous
Verified Purchase:Yes
Great looks and feel, but the lock button feels “stuck” like the case doesn’t align or seat to the button on the phone correctly.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, October 14, 2025
Hello Jeff! We’re so sorry to hear about the trouble with your product! Please reach out to our CS Team by chat, and we are happy to help with this!
Written by a customer while visiting otterbox.com
Posted by: Kate
Verified Purchase:Yes
Having same issue with case. Power button triggers apple pay.
Response from otterbox.comBy Customer Service, October 14, 2025
Hello Kate! We’re so sorry to hear about the trouble with your product! Please reach out to our CS Team by chat, and we are happy to help with this!
Written by a customer while visiting otterbox.com
Posted by: Andres
Verified Purchase:Yes
This case is too tight for Apple 17pro Max, it continues to press random buttons and takes random screenshots
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, October 13, 2025
We’re so sorry to hear about the trouble with your product! Please reach out to our Customer Service Team via chat, and we are happy to help with this situation.
Written by a customer while visiting otterbox.com
Posted by: Justin B
Verified Purchase:Yes
It doesn’t seem as durable as expected. The sides are a little too jagged for comfort. One plus is that the back is slip resistant. MagSafe works great. No protection for the camera lens area. Top corner on the volume control side seems too flimsy.
I would recommend this to a friend!
Response from otterbox.comBy Customer Service, October 13, 2025
Thank you for your feedback! Please reach out to our Customer Service team via chat and we are happy to help with any questions or concerns you may have on this!
Written by a customer while visiting otterbox.com
Posted by: Robert
Verified Purchase:Yes
Excellent form, fit, and function. The ribbed sides make it very easy to hold on to. I took the lanyard off though as I didn’t see the need for it.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
1
keeps pressing side buttons because it’s too tight
on October 12, 2025
Posted by: Courtney
Verified Purchase:Yes
Too tight on phone. Keeps turning volume up and down and pressing the power button. Ridiculous for how much this costs.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, October 13, 2025
We’re so sorry to hear about the trouble with your product! Please reach out to our Customer Service Team via chat, and we are happy to help with this situation.
Written by a customer while visiting otterbox.com
Posted by: David B
Verified Purchase:Yes
It’s either my phone case has a defect on the power button or the case is not designed correctly for iPhone 17 Pro Max. When I have the phone in the case there is too much pressure on the power button so my phone keeps turning off, opening wallet, and going in and out of my red filter that turns on when my phone triple clicks the power button. Can someone confirm the case is designed for this phone? I really like the case but it’s unfortunate that it is not compatible which was I expected.
Response from otterbox.comBy Customer Service, October 13, 2025
We’re so sorry to hear about the trouble with your product! Please reach out to our Customer Service Team via chat, and we are happy to help with this situation.
Written by a customer while visiting otterbox.com
Posted by: Melissa
Verified Purchase:Yes
They were amazing at sending out a new phone case . For the iPhone 17 the side button had a issue
I would recommend this to a friend!
Written by a customer while visiting otterbox.com