Customer reviews from otterbox.com
OtterBox - Sole MagSafe Case for Apple iPhone 18 Pro Max / 17 Pro Max - Blue
Average customer rating
3
(52 Reviews)
Rating breakdown 52 reviews
5 Stars
17
4 Stars
4
3 Stars
9
2 Stars
4
1 Star
18
46%of customers recommend this product.
(
17 out of
37)
Customer Reviews for OtterBox - Sole MagSafe Case for Apple iPhone 18 Pro Max / 17 Pro Max - Blue
Posted by: Anonymous
Verified Purchase:Yes
Love the case
Scratching material
Love the string it comes with at the bottom corner.
Hands out my pocket which I know it’s there.
Scratching material
Love the string it comes with at the bottom corner.
Hands out my pocket which I know it’s there.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Jacob S
Verified Purchase:Yes
Liked the case but the back began to peel within a week of having it. Very cheaply made.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, June 5, 2026
We’re so sorry to hear about the trouble with your product! Please reach out to us via chat, and we are happy to help with this situation!
Written by a customer while visiting otterbox.com
Posted by: David
Verified Purchase:Yes
It’s simply amazing what a strong and sturdy phone case and well worth the price
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Jbdogolf
Verified Purchase:Yes
Sturdy well performing and sleek looking phone case
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Anonymous
Verified Purchase:Yes
Case looks very good, but not as strong as one would think. I dropped my phone and broke the fall with my foot and it’s still cracked the screen protector
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, January 19, 2026
Hello! We’re sorry to hear about your damaged device. Our cases are very protective, but some variables can’t be predicted. We’re happy to send a new OtterBox product under our product warranty, but we are unable to extend our warranty to the device itself, as we are not the manufacturer. Please reach out to us with any questions or if you’d like a new case.
Written by a customer while visiting otterbox.com
Posted by: Alexandra
Verified Purchase:Yes
It’s a good case. But starts to stain quickly on the pink
I would recommend this to a friend!
Response from otterbox.comBy Customer Service, December 31, 2025
Hello! We’re so sorry to hear about the trouble with your product! Please reach out to our CS Team by chat, and we are happy to help with this!
Written by a customer while visiting otterbox.com
Posted by: Tom P
Verified Purchase:Yes
Fully functional. Buttons are great — I haven’t had any of the problems others mention. Corner protection seems okay but minimal. Biggest gripe is the appearance — this thing is pretty ugly. Very prominent gold “MagSafe” rings on the back seem completely unnecessary. Fabric on back has a dumpy-looking grid design. Side bumper has light-colored flecks in it which make it look like something is stuck to it.
Response from otterbox.comBy Customer Service, December 15, 2025
Thank you for your feedback! Please reach out to our Customer Service team via chat and we are happy to help with any questions or concerns you may have on this!
Written by a customer while visiting otterbox.com
Posted by: Shaneg
Verified Purchase:Yes
No issues with case at all despite numerous complaints about the buttons. Love the hombre texture compared to my other case which felt slippery. Dropped multiple times without an Knick or scratch. Highly recommended.
Written by a customer while visiting otterbox.com