Customer reviews from otterbox.com
OtterBox - Sole MagSafe Case for Apple iPhone 18 Pro Max / 17 Pro Max - Blue
Average customer rating
3
(52 Reviews)
Rating breakdown 52 reviews
5 Stars
17
4 Stars
4
3 Stars
9
2 Stars
4
1 Star
18
46%of customers recommend this product.
(
17 out of
37)
Customer Reviews for OtterBox - Sole MagSafe Case for Apple iPhone 18 Pro Max / 17 Pro Max - Blue
Posted by: Gabriel
Verified Purchase:Yes
Very good quality and comfortable to use. It’s not a heavy case but it’s very protective.
Written by a customer while visiting otterbox.com
Posted by: Randy Bratton
Verified Purchase:Yes
The case is definitely worth the money. It meets all of the requirements that it says it will.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Chet DeWall
Verified Purchase:Yes
OtterBox wad made of quality material. Unfortunately the IPhone 17 power button location was off causing my phone screen to power on and off.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, November 14, 2025
Hello! We’re so sorry to hear about the trouble with your product! Please reach out to our CS Team by chat, and we are happy to help with this!
Written by a customer while visiting otterbox.com
Posted by: Sarah
Verified Purchase:Yes
Makes the lock button too sensitive, the amount of times Siri clicks on when I haven’t even touched the button is ridiculous! It’s either Siri or Apple wallet or locking while I’m using my phone…would not recommend
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, November 10, 2025
Thank you for your feedback! Please reach out to our Customer Service team via chat and we are happy to help with any questions or concerns you may have on this!
Written by a customer while visiting otterbox.com
Posted by: Queenofhair
Verified Purchase:Yes
Side button that shuts off phone and also confirms Apple Pay is VERY hard to press
Written by a customer while visiting otterbox.com
Posted by: Nickolas
Verified Purchase:Yes
The volume down button was broken and would press nonstop on the phone.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, November 3, 2025
We’re so sorry to hear about the trouble with your product! Please reach out to our Customer Service Team via chat, and we are happy to help with this situation.
Written by a customer while visiting otterbox.com
Posted by: Gi S
Verified Purchase:Yes
Like others have said the button on right side of phone the case is so hard you can hardly press it . Then at other times when not needing to press it , it goes off on random things . Case is great except for that right sided button cover .
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, October 30, 2025
Hello! We’re so sorry to hear about the trouble with your product! Please reach out to our CS Team by chat, and we are happy to help with this!
Written by a customer while visiting otterbox.com
Posted by: Jeff s
Verified Purchase:Yes
The lock button pushes on its own. It’s frustrating. I can’t put the phone down or pick it up without Siri being enabled because it seems like the lock button is in a constant state of being pressed by the case.
Response from otterbox.comBy Customer Service, October 27, 2025
We’re so sorry to hear about the trouble with your product! Please reach out to our Customer Service Team via chat, and we are happy to help with this situation.
Written by a customer while visiting otterbox.com