Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Gray
Average customer rating
4.8
(30,355 Reviews)
Rating breakdown 30,355 reviews
5 Stars
25,983
4 Stars
3,429
3 Stars
589
2 Stars
168
1 Star
186
86%of customers recommend this product.
(
1,139 out of
1,330)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Gray
Customer Rating
5
The Note started it
on September 15, 2026
Posted by: Umpqua4reel
[This review was collected as part of a promotion.] I only chose galaxy (was the Note series now Galaxy) because I've put a lot of phones though unsurvivable situations and every single one survived. Including but not limited to, being left on a hot grill in the sun for the duration of the BBQ, and then being thrown into the river immediately after. (Note 5 I believe) Being ran over by the ex-wife's ram 1/2ton pickup truck(galaxy s21), to multiple times being dropped into the river, creek, or lake I happen to adventure to. And I currently have the s25 ultra and since release (I bought it shortly after public sales release), and it's already been dropped going 40mhp onto the roadway and into the path of my E-bike promptly getting run over. To tree trips into the local fishing hole. And just today stepped on by myself while moving lumber to get cut with my chainsaw.
So all in all I won't own a different device. I have the watch ultra as well and that's a whole 'nother story and a different review lol. I even daily use my s25 ultra to enjoy my Xbox game pass without an issue, playing some of the most popular titles in gaming. So I'm not your boss nor your parent, so I'm not going to tell you what you should buy... But I will highly recommend the Samsung Galaxy series of devices, and I imagine I'm not the only one who has had similar experiences and their products held up. So thanks Samsung Galaxy engineers and developers, please keep making a product that can survive the outdoors lifestyle.
So all in all I won't own a different device. I have the watch ultra as well and that's a whole 'nother story and a different review lol. I even daily use my s25 ultra to enjoy my Xbox game pass without an issue, playing some of the most popular titles in gaming. So I'm not your boss nor your parent, so I'm not going to tell you what you should buy... But I will highly recommend the Samsung Galaxy series of devices, and I imagine I'm not the only one who has had similar experiences and their products held up. So thanks Samsung Galaxy engineers and developers, please keep making a product that can survive the outdoors lifestyle.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung Galaxy s23 ultra
on September 15, 2026
Posted by: Tiffiers
[This review was collected as part of a promotion.] I chose the Galaxy S23 Ultra for the camera and multi windows open at the same time. I dont use my phone to its full potential and yes its 3 years old but I haven't had really any issues. I am wanting to upgrade but need suggestions. I really just use my phone to do live streams and to watch them. What's the best phone for that?
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love all features specifically cameras.
on September 15, 2026
Posted by: Caballo1011
[This review was collected as part of a promotion.] Is a great phone I chose Samsung over any other device brand. I have being using Samsung since 2012 if not mistaken.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
This phone has my favorite camera
on September 15, 2026
Posted by: MamaBlondie
[This review was collected as part of a promotion.] I choose my Samsung galaxy 25 ultra because I don't know what I would do without the camera I'm a picture person an my Samsung has made art with my photos that I want to open a gallery I use it for every day life appointments scheduling my apps for mental health everything. I cannot wait for the upgrade to the 26 I hope the camera is just as good.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Too much ai bloat, lack luster camera. Nice screen
on September 15, 2026
Posted by: Moving on
from California
Expertise:Intermediate
After a year of ownership I'm over this phone. I REALLY wanted to like it. Unfortunately over the years I've been slowly watching samsung products get worse. My S8 was amazing, note3 amazing, s20 was good and s23Ultra was good. This phone has dropped in camera quality. Night shots are horrendous compared to the 23ultra. The s pen is worse than before with less functionality. To top it off, Samsung US models are fully locked down and are just consumer grade tech now. I was hoping there would be a change to allow for customization but doesnt look likely anymore. Whats the point of top shelf hardware when its hamstrung. I'm so sick of Ai.
No, I would not recommend this to a friend.
Features
3
Performance
4
Design
3
Value
2
Response from Samsung USBy R&R Team, September 16, 2026
Hello Moving on, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We understand how disappointing it can be when your device is not meeting your expectations. We have provided a link to an article to help you with the camera settings and features to help you capture the best possible photos and videos regardless of the environment. We have also shared a link to an article to help you with the redesigned S Pen features available to you. Lastly, we have provided links to the full manual and the Samsung Support Team to help you customize your device, disable any features you are not interested in or finding useful, and answer any questions you may have along the way. We appreciate you being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
The Best Galaxy Ultra Yet
on September 15, 2026
Posted by: Rockvillian
[This review was collected as part of a promotion.] I’ve been very impressed with my Galaxy S25 Ultra. I use it every day for work, social media, streaming, taking photos and videos, and multitasking. The display is incredibly sharp and smooth, and the phone feels fast even when I have several apps open at the same time.
One of my favorite features is the camera system. The photos have excellent detail, and the zoom is especially useful when taking pictures from a distance. I also really like the S Pen for quick notes and precise editing.
Battery life has been reliable for my daily use, and the overall performance makes the phone feel like a true premium device. The large screen is great for watching videos, browsing, and getting work done without needing to switch to a computer as often. Overall, I’m very happy with the S25 Ultra and would recommend it to anyone looking for a powerful Android phone.
One of my favorite features is the camera system. The photos have excellent detail, and the zoom is especially useful when taking pictures from a distance. I also really like the S Pen for quick notes and precise editing.
Battery life has been reliable for my daily use, and the overall performance makes the phone feel like a true premium device. The large screen is great for watching videos, browsing, and getting work done without needing to switch to a computer as often. Overall, I’m very happy with the S25 Ultra and would recommend it to anyone looking for a powerful Android phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung galaxy s25 ultra
on September 15, 2026
Posted by: Jme918
[This review was collected as part of a promotion.] I chose this device because it takes good quality pictures. I never have a problem The colors in my photos, they always come out bright and I love how the sharpness defines whatever I am photographing, especially while using the zoom feature . I Also use the translation feature, its always helpful. And i love the large screen it makes it easy to see everything.this phone does so much more than than just what I mentioned . The galaxy s 25 ultra is just all in all a good choice I highly recommend.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy s25 ultra
on September 15, 2026
Posted by: BuickGuy2002
[This review was collected as part of a promotion.] I chose the Samsung Galaxy S25 Ultra because it offers an impressive combination of performance, camera quality, battery capacity, durability, AI capabilities, a huge high-resolution display, and the versatility of the built-in S Pen. It is especially well suited for someone who wants a phone that can handle photography, gaming, productivity, entertainment, and everyday tasks at a very high level.
Value
5
Written by a customer while visiting Samsung US