Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Gray
Average customer rating
4.8 out of 5
4.8
(30,350 Reviews)
Open Ratings Snapshot
Rating breakdown 30,350 reviews
5 Stars
25,979
4 Stars
3,429
3 Stars
588
2 Stars
168
1 Star
186
86%of customers recommend this product. 
(
1,139 out of 1,330
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Gray
Customer Rating
5 out of 5
5
S25 Ultra Great Phone
on September 28, 2026
Posted by: Peachesfox6541
[This review was collected as part of a promotion.] I chosed the S25 Ultra because I wanted a larger screen and it didn't disappoint. It fits comfortable in my hand. I mainly watch videos and take notes with my phone. The quality of my concert pictures and videos are fantastic. I've had my phone for about a year now and still learning about all the features.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
"I chose" excellence
on September 28, 2026
Posted by: Tallmann
[This review was collected as part of a promotion.] Samsung product are a great choice. I have taken my phone on many trips and have taken numerous photo and videos. With that I chose excellence.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
I love this phone
on September 28, 2026
Posted by: Prettyboiiny
[This review was collected as part of a promotion.] This phone is an amazing device I do know it need to be refined more and the eco system but Ian very happy with it, a couple things I dont like, mine was defective that that it can touch water by the charger and never damage no scratches from the second month but over all number one in my book, have made 4 people buy the ultra and keep convincing people is worth it just wish they listen more to a customer from day one
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Great phone
on September 28, 2026
Posted by: Reader11
[This review was collected as part of a promotion.] I like this phone however I wasn't overly impressed by it once I got it. The pictures are ok. The battery life is ok not great for games. I do like the pen included. It is a good phone over all.
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
My phone has a great battery.
on September 28, 2026
Posted by: MichStateStud26
[This review was collected as part of a promotion.] I choose Galaxy products over everything else. This is the best phone ive ever owned and because of that ill forever be a Galaxy customer.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Galaxy review
on September 28, 2026
Posted by: Dobie65
[This review was collected as part of a promotion.] I chose my galaxy because I have always trusted the high quality of the product. I can always rely on my Galaxy to perform when I need/want it to. I use it for work and entertainment.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Can't slow it down
on September 28, 2026
Posted by: Sunnydaze
[This review was collected as part of a promotion.] I chose the s25 ultra after being a fan of my s24 ultra. Ive always been a fan of samsung, especially the note series and now the s ultra series. I can't wait to see what the s26 ultra can do because you can't slow the s25 ultra down. I can have 400+ Google pages open, a couple of games, and Pandora running but yet I can still send money on cashapp and answer a text without any delay. There's a reason I stick with these phones and it never fails. Despite having the phone as long as I have...I still find new features and positive assets on a regular basis. Thank you samsung
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
This product has the most amazing camera.
on September 28, 2026
Posted by: WhyNotGoHard
[This review was collected as part of a promotion.] I chose the S25 Ultra because I've been a huge fan of the S series for years now: the camera, the gaming, the smoothness, the frames per second.
I can literally do anything on this phone: watch movies and TV shows, run complex apps, do schoolwork, and make Zoom calls.
The best thing about it though in my opinion is it is very hard to destroy, I'm a very active individual I do not slow down often which means neither does my Technology. It moves with me everywhere I go, keeps me connected, allows me to find my way in New places and when I drop it I don't really have to worry that much; I mean I stress it for a few seconds then pick it back up and I'm like cool. An it's totally fine, I used to be really into cloud gaming and this phone never struggles with that at all either.
Value
4 out of 5
4
Written by a customer while visiting Samsung US
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