Customer reviews from gocontigo.com
Contigo - Byron 20oz Travel Mug - Blueberry
Average customer rating
3.6
(339 Reviews)
Rating breakdown 339 reviews
5 Stars
157
4 Stars
43
3 Stars
46
2 Stars
40
1 Star
53
66%of customers recommend this product.
(
201 out of
303)
Customer Reviews for Contigo - Byron 20oz Travel Mug - Blueberry
Customer Rating
3
Fantastic, while it works
on November 19, 2022
Posted by: Anonymous
from Bogotá, Colombia, S.A.
Gender:Male
I am a huge fan of Contigo, have bought more than 10 in the last 3 years. A few months ago my Contigo stopped working properly, it just didn’t keep the cool so I just remplaced it. My last one, a 20 oz one presented exactly the same problem, it didn’t maintain the cool and exude all the body as soon as you place some iced water on it.
How can I prevent this to happen again?
How can I prevent this to happen again?
Response from gocontigo.comBy Contigo Consumer Care , Ignite , November 22, 2022
We appreciate your review of our Contigo product. We apologize for the experience you are having with your SNAPSEAL™ Insulated Stainless Steel Travel Mug with Grip, 20 oz. This feedback will be shared with our Brand Quality Team to better understand how we can improve this product. We want to make this right for you and we will be happy to discuss with you our Contigo Limited Lifetime Guarantee. We'd like to kindly request that you contact our Contigo customer service directly in order to help you get to the best resolution.
Written by a customer while visiting gocontigo.com
Customer Rating
1
TERRIBLE LID SEAL
on September 7, 2022
Posted by: WM1355
Gender:Male
TERRIBLE LID SEAL.................................
Response from gocontigo.comBy Contigo Consumer Care , Ignite, September 15, 2022
Hi! We appreciate your review of our Contigo product. We apologize for the experience you are having with your Byron mug. We want to make this right for you and we will be happy to discuss with you our Contigo Limited Lifetime Guarantee. We'd like to kindly request that you contact our Contigo customer service directly in order to help you get to the best resolution.
Written by a customer while visiting gocontigo.com
Customer Rating
3
Didn't Last Long
on August 27, 2022
Posted by: Hoppy
from Ottawa, Canada
Gender:Male
I've purchased Contigo in the past and still have them to this day.
Unfortunately, the new models suck. I purchased 2 new mugs and they lasted a couple of months before they stopped keeping anything warm let alone hot.
The only saving grace is the warranty and the great customer service.
I've got 2 more replacement mugs coming in the mail within 17 days so, fingers crossed.
Unfortunately, the new models suck. I purchased 2 new mugs and they lasted a couple of months before they stopped keeping anything warm let alone hot.
The only saving grace is the warranty and the great customer service.
I've got 2 more replacement mugs coming in the mail within 17 days so, fingers crossed.
Response from gocontigo.comBy Contigo Consumer Care , Ignite , August 29, 2022
We appreciate your review of our Contigo Byron 2.0 Stainless Steel Travel Mug with SNAPSEAL™ Lid and Grip. This feedback will be shared with our Brand Quality Team to better understand how we can improve this product. Thank you for choosing Contigo.
Written by a customer while visiting gocontigo.com
Customer Rating
4
Sturdy Travel mug for my daily CuppaJoe fix
on July 3, 2022
Posted by: BAASSIK
from Brooklyn, NY
Gender:Female
I have been using Contigo mugs to carry my water and coffee for years. (I carry two mugs) for water and coffee.)They are easily cleaned, rugged, and keep your beverage at the right temperature for hours! I have small hands for an adult and these mugs are comfortable. My one complaint is that the rubber seal can come loose and can be difficult to reinstall. (Especially when you're in a hurry!) My go-to daily travel mug
I would recommend this to a friend!
Written by a customer while visiting gocontigo.com
Customer Rating
4
My favorite coffee mug!!!!
on June 7, 2022
Posted by: Bgreen82
from New Hampshire, Ohio
Gender:Female
I love the Byron 2.0!!!! I have 2 that I switch between and use literally every day all day!! Keeps my coffee hot and is very durable! I especially love any in any shade of pink lol You show one in the color pine berry on your site but have no where to buy it. Will you ever have somewhere that sell's it?? I have been checking for months to see if it is being sold yet. Thank you for a great product!!!!
I would recommend this to a friend!
Written by a customer while visiting gocontigo.com
Customer Rating
5
Solid Construction, Warrant, and Customer Service
on May 27, 2022
Posted by: whymelani
Gender:Female
I've been a customer of Contigo products for years. We have Byron(s) and West Loop(s). Contigo stands behind the product because of the solid construction. They keep water ice cold and coffee hot enough to enjoy for hours (no one wants a burnt lip so cool it first). I recommend their products highly. Never disappointed with their wonderful Customer Service and Warranty. A purchase I have never regretted. And I often have buyer's remorse.
I would recommend this to a friend!
Written by a customer while visiting gocontigo.com
Customer Rating
3
Nice mug but coffee does not stay warm long
on April 30, 2022
Posted by: AC2028
from Sheboygan wi
Gender:Male
Bought a second mug, there is a noticable difference between the two. First one keeps coffee hot for a solid 8 hours, the second barely keeps it warm for 2 hours. The second one I've had for 3 weeks, and not impressed.
Response from gocontigo.comBy Contigo Consumer Care , Ignite , May 3, 2022
We appreciate your review of our Contigo product. We apologize for the experience you are having with your Byron 2.0 mug. This feedback will be shared with our Brand Quality Team to better understand how we can improve this product. We want to make this right for you and we will be happy to discuss with you our Contigo Limited Lifetime Guarantee. We'd like to kindly request that you contact our Contigo customer service directly in order to help you get to the best resolution.
Written by a customer while visiting gocontigo.com
Customer Rating
5
GREAT PRODUCT
on April 20, 2022
Posted by: Grammarie
from Maumee, Ohio
Gender:Female
I love my Travel Mug! I had one that was leaking and contacted the company and they sent me a NEW one! I was hoping for a new lid and they sent me a new mug! Fantastic customer service! And the products are absolutely FANTASTIC!
I would recommend this to a friend!
Written by a customer while visiting gocontigo.com