Customer reviews from gocontigo.com
Contigo - Byron 20oz Travel Mug - Blueberry
Average customer rating
3.6
(339 Reviews)
Rating breakdown 339 reviews
5 Stars
157
4 Stars
43
3 Stars
46
2 Stars
40
1 Star
53
66%of customers recommend this product.
(
201 out of
303)
Customer Reviews for Contigo - Byron 20oz Travel Mug - Blueberry
Customer Rating
2
Poor insulation
on April 19, 2024
Posted by: Cfman
from North Dakota
Gender:Male
Great lid, unfortunately the mug only keeps coffee warm for less than an hour.
No, I would not recommend this to a friend.
Response from gocontigo.comBy Contigo Care, April 24, 2024
Hello,
It sounds as though your SNAPSEAL™ Insulated Stainless Steel Travel Mug has not performed as intended. This is not the experience we would like you to have with one of our items. Please reach out to us via https://www.gocontigo.com/support/contact-us or through LiveChat. We’re available Mon.-Fri. 9am -5pm Eastern Time. Our product specialists will be more than happy to help you.
Thank you and please stay safe!
It sounds as though your SNAPSEAL™ Insulated Stainless Steel Travel Mug has not performed as intended. This is not the experience we would like you to have with one of our items. Please reach out to us via https://www.gocontigo.com/support/contact-us or through LiveChat. We’re available Mon.-Fri. 9am -5pm Eastern Time. Our product specialists will be more than happy to help you.
Thank you and please stay safe!
Written by a customer while visiting gocontigo.com
Customer Rating
2
No Way to purchase replacement lid
on February 27, 2024
Posted by: Debbie 60
from LaCrosse, Wisconsin
Gender:Female
Can't find replacement lids for insulated contigo travel mug
I would recommend this to a friend!
Response from gocontigo.comBy Contigo Consumer Care, Ignite, February 28, 2024
We appreciate your review of our Contigo product. We're sorry to hear that your Byron Mug needs replacement lids. This feedback will be shared with our Brand Quality Team to better understand how we can improve this product. We want to make this right for you and we will be happy to discuss with you our Contigo Limited Lifetime Guarantee. We'd like to kindly request that you contact our Contigo customer service directly in order to help you get to the best resolution.
Written by a customer while visiting gocontigo.com
Customer Rating
1
on February 24, 2024
Posted by: Trex
from Nova Scotia
Gender:Male
I’ve had no luck with this mug leaks around the top when screwed on . I have had many contigo mugs that were great but this one is horrible. Would not recommend purchasing this one . Get a different contigo mug .
No, I would not recommend this to a friend.
Response from gocontigo.comBy Contigo Consumer Care, Ignite, February 26, 2024
We appreciate your review of our Contigo product. We're sorry to hear that your Byron Mug leaks around the top. This feedback will be shared with our Brand Quality Team to better understand how we can improve this product. We want to make this right for you and we will be happy to discuss with you our Contigo Limited Lifetime Guarantee. We'd like to kindly request that you contact our Contigo customer service directly in order to help you get to the best resolution.
Written by a customer while visiting gocontigo.com
Customer Rating
2
No parts, just add this concept to the landfill
on February 23, 2024
Posted by: smallory
from Vermont
Gender:Male
Nice and durable, insulated mug, BUT pretty wasteful for a company to not supply replacement rubber seals/parts and just contribute to our throwaway society clogging up landfills. My mug worked great until the tiny rubber ball seal disappeared one day, then drizzled all over me.
Response from gocontigo.comBy Contigo Consumer Care, Ignite, February 26, 2024
We appreciate your review of our Contigo product. We're sorry to hear that the tiny rubber ball seal of your Byron Mug disappeared. This feedback will be shared with our Brand Quality Team to better understand how we can improve this product. We want to make this right for you and we will be happy to discuss with you our Contigo Limited Lifetime Guarantee. We'd like to kindly request that you contact our Contigo customer service directly in order to help you get to the best resolution.
Written by a customer while visiting gocontigo.com
Customer Rating
1
Leaks like a Sieve
on February 19, 2024
Posted by: Bighurt
from Minot ND
Gender:Male
Lid leaks, they say leakless but the gasket, sharp edge and threads aren't properly aligned. The edge is sharp so it grabs, rolls and removes the gasket as the lid is tightened. If you don't stop tightening the lid at the right spot you'll be wearing your coffee. To little and it leaks to much and it leaks. Poor design absolute garbage, 10 out of 10 will never buy another Contigo product again.
No, I would not recommend this to a friend.
Response from gocontigo.comBy Contigo Consumer Care, Ignite, February 19, 2024
We appreciate your review of our Contigo product. We're sorry to hear that the lid of your Byron Mug leaks. This feedback will be shared with our Brand Quality Team to better understand how we can improve this product. We want to make this right for you and we will be happy to discuss with you our Contigo Limited Lifetime Guarantee. We'd like to kindly request that you contact our Contigo customer service directly in order to help you get to the best resolution.
Written by a customer while visiting gocontigo.com
Customer Rating
5
Great insulated tumbler
on January 21, 2024
Posted by: KayeH
from Texas
Gender:Female
Really seals and really keeps my coffee hot for hours. GREAT product!
Written by a customer while visiting gocontigo.com
Customer Rating
5
Try it to brew tea!
on December 31, 2023
Posted by: Juts
from Vancouver, WA
Gender:Female
I love this mug, but I mainly use it to brew tea! When I pour it into my ceramic mug, I use the pour spout and push it shut mid-stream so there are no drops spilling down the side. It's awesome!
I would recommend this to a friend!
Written by a customer while visiting gocontigo.com
Customer Rating
4
Could be the best but...
on December 29, 2023
Posted by: Dean1973
from Hillsborough, NJ
Gender:Male
I've been using this type for years now and love it.
Never used anything else since.
Never had any real issues other than a leak when the sealing ring was too old.
Even bought the replacement ring and stopper kit.
I try to wash thoroughly after every use.
Last year I was in Target and they were on clearance so I bought 4 of the same.
Never used anything else since.
Never had any real issues other than a leak when the sealing ring was too old.
Even bought the replacement ring and stopper kit.
I try to wash thoroughly after every use.
Last year I was in Target and they were on clearance so I bought 4 of the same.
The only thing I wish they put more effort into was the middle part that snaps shut, it gets pretty nasty in there over time, at that point I just throw it way and use a newer mug.
I would recommend this to a friend!
Written by a customer while visiting gocontigo.com