Customer reviews from gocontigo.com
Contigo - Byron 20oz Travel Mug - Blueberry
Average customer rating
3.6
(339 Reviews)
Rating breakdown 339 reviews
5 Stars
157
4 Stars
43
3 Stars
46
2 Stars
40
1 Star
53
66%of customers recommend this product.
(
201 out of
303)
Customer Reviews for Contigo - Byron 20oz Travel Mug - Blueberry
Customer Rating
1
second one..
on July 9, 2020
Posted by: mskay
from reading pa
Gender:Female
I have had many issues with my lid and the seal coming up. this is the second travel mug that I bought just to have the seal come up again, only this time it took about 2 uses for it to break! contigo needs to fix this, completely unacceptable. i refuse to repurchase yet ANOTHER one..
No, I would not recommend this to a friend.
Response from gocontigo.comBy Contigo Consumer Care , Ignite , July 9, 2020
Thank you for your review of our Contigo product. We apologize for the experience with our product which didn't meet your expectations. We value all customer's feedback and will pass your comments to our Brand Development Team. To take advantage of the limited lifetime guarantee, please visit our website (https://www.gocontigo.com/guarantee-info/) and fill out the claim form or contact us at 1.888.262.0622. We're looking forward to hearing from you.
Written by a customer while visiting gocontigo.com
Customer Rating
1
Lid has poor design
on July 3, 2020
Posted by: Pat1950
from Baldwin,NY
Gender:Female
I’ve had this mug replaced twice because the rubber ring on the inside of the lid has come out and then the mug leaks. The third one which was shipped to me May 17th has the same issue the ring came out. It’s great that there’s a lifetime warranty and has been replaced with no hassle but I don’t even want another replacement.
No, I would not recommend this to a friend.
Response from gocontigo.comBy Contigo Consumer Care , Ignite , July 9, 2020
Thank you for your review of our Contigo product. We apologize for the experience with our product which didn't meet your expectations. We value all customer's feedback and will pass your comments to our Brand Development Team. To take advantage of the limited lifetime guarantee, please visit our website (https://www.gocontigo.com/guarantee-info/) and fill out the claim form or contact us at 1.888.262.0622. We're looking forward to hearing from you.
Written by a customer while visiting gocontigo.com
Customer Rating
5
The best mug I have ever had!
on June 17, 2020
Posted by: Jackson7777
from Victor, NY
Gender:Male
Saw one of these mugs at church once and was impressed how it does NOT leak any liquid. (I clean the carpets) After purchasing one I was very impressed with how well it stays hot or cold. I have owned my mug for about 3-4 years and it still looks and performs as it did when new.
I would recommend this to a friend!
Written by a customer while visiting gocontigo.com
Customer Rating
5
Snapseal Byron travel mug 20oz
on June 11, 2020
Posted by: Fordbuilt
from Jackson, Tennessee
Gender:Female
Love the Byron travel mug. Have other types but the Byron is my favorite. Just need replacement seals. Wish you had a listing for them.
I would recommend this to a friend!
Written by a customer while visiting gocontigo.com
Customer Rating
1
Snapseal Lid is NOT Leakproof
on May 30, 2020
Posted by: sld121
from Vancouver, BC
Gender:Female
After being a Contigo faithful follower, I purchased two SNAPSEAL 20oz mugs as I had come down with a case of tendonitis in both arms, and the Travel Mug hurt my forearms to use. The SNAPSEAL lids have opened on three occassions now, when I have had to slam on the brakes. The SNAPSEAL Byron mugs were on the floor in a lunch tote, and opened when they tumbled over. My brand new car now absolutely wreaks of sour milk as the chai tea seeped into the underlay. These are going in the garbage!
No, I would not recommend this to a friend.
Response from gocontigo.comBy Contigo Consumer Care , Ignite , June 2, 2020
Thank you for your review of our Contigo product. We're sorry you've had an unsatisfactory experience with our product. We value all customers feedback and will pass your comments to our Brand Development Team. To take advantage of the limited lifetime guarantee, please visit our website (https://www.gocontigo.com/guarantee-info/) and fill out the claim form or contact us at 1.888.262.0622. We're looking forward to hearing from you.
Written by a customer while visiting gocontigo.com
Customer Rating
3
SNAPSEAL lid gasket
on May 18, 2020
Posted by: JESSE1
Gender:Male
Mug works as advertised until the lid gasket deteriorates. Then while the cup is structurally sound, it is essentially useless for it's purpose. Gaskets are not available through the company and using the warranty page to replace an entire cup is a lot of hoops to jump through (with photos?) for a small part that I'm sure the company knows is going to fail. Parts like this should be made available on the web site. It is easier to buy a new cup. Planned obsolescence?
Response from gocontigo.comBy Contigo Consumer Care , Ignite , May 19, 2020
Thank you for your review of our Contigo product. We're sorry you've had an unsatisfactory experience with our product. We value all customers feedback and will pass your comments to our Brand Development Team. To take advantage of the limited lifetime guarantee, please visit our website (https://www.gocontigo.com/guarantee-info/) and fill out the claim form or contact us at 1.888.262.0622. We're looking forward to hearing from you.
Written by a customer while visiting gocontigo.com
Customer Rating
2
Not the best ever
on May 14, 2020
Posted by: Nancy the nub
from Athol Massachusetts
Gender:Female
I purchased this travel mug hoping it would last but it didn't, 4 months now and its leaking so much I can no longer use it... very disappointed
No, I would not recommend this to a friend.
Response from gocontigo.comBy Contigo Consumer Care , Ignite , May 14, 2020
Thank you for your review of our Contigo product.We apologize for the experience with our product which didn't meet your expectations.We value all customers feedback and will pass your comments to our Brand Development Team. To take advantage of the limited lifetime guarantee, please visit our website (https://www.gocontigo.com/guarantee-info/) and fill out the claim form or contact us at 1.888.262.0622. We're looking forward to hearing from you.
Written by a customer while visiting gocontigo.com
Customer Rating
4
A great mug/bottle but ...
on May 10, 2020
Posted by: nocynic
from olympia, wa
Gender:Male
I used mine almost daily. It does what it says, keeps my coffee hot, my ice coffee cold. The lid was easy to maneuver with one hand while also maintaining a closed position when not drinking from it. My 20 oz mug was easy to clean and maintained it's good looks (I had gun metal) although i have seen other colors and the coloring will chip off over time. The problem I had was that the O ring came off. I was backpacking and when I woke up, made my coffee, filled the mug and the spillage began. Maybe next time I'll take pictures.
Written by a customer while visiting gocontigo.com