I bought 3 of these 20 ounce mugs and all three covers leak.the rubber gasket on lid falls down and seems too big to stay in place , very disappointed.
No, I would not recommend this to a friend.
Response from gocontigo.comBy Contigo Consumer Care , Ignite , October 26, 2020
Thank you for your review of our Contigo product. We're sorry you've had an unsatisfactory experience with our product. We value all customer's feedback and will pass your comments to our Brand Development Team. To take advantage of the limited lifetime guarantee, please visit our website (https://www.gocontigo.com/guarantee-info/) and fill out the claim form or contact us at 1.888.262.0622. We're looking forward to hearing from you.
Keeps my water cold for over 24 hours, which is longer than advertised! Doesn't spill at all, I keep it in my backpack and throw it around too. Easy to drink from and super easy to clean.
I love this cup! Keeps my drink hot almost all day. I’m on my third cup only because I cant buy replacement rubber gasket for the hole seal. I’m thinking the reason we can’t buy these parts separately is because you want us to keep buying them. ; ) I’ll keep buying them, best quality cup and best at keeping your drink either hot or cold.
I have officially had my mug/thermos for a year now and couldn't be more happier. Price is very reasonable, Style is very nice, I use mine for coffee and it keeps the coffee extremely hot for at least 5 hours maybe more. I have to take the top off just so I can drink it because its too hot. Given that its metal there is no rust. Cleaning is very easy. I have no problems with it. I would recommend this to anyone who loves to take their coffee on the go and keep it hot
The cup works great but the lids inner seal stretched out. It spilt hot coffee on me. I love how easy the lid is to use, but the rubber seal is bad and only a few months old
Pluses: 1. If you have the Snapseal in place and have twisted the top closed, it does not leak. 2. It is very attractive. 3. The rubberized grip is GREAT. 4. It keeps things hot or cold, just as was advertised. 5. It is a convenient size. 6. Its weight is better than most. 7. It feels as if it is very good quality. Minuses: 1. I have yet to be able to open it using only one hand. I have to use both thumbs under the Snapseal to get it open. 2. The hole through which you drink is recessed. That allows the liquid to move sideways into the valley created by being recessed, and it leaks out of the sides around my mouth. 3. Every time I use the Snapseal, my face gets wet, probably because of the liquid trapped behind the seal is, in effect, spitting at me. 4. You have to wash the body of the container by hand, and that means: a. I have to go buy a brush long enough to reach the bottom, b. The brush must have bristles at the top of the head (most don't), and c. The bristles have to be firm enough to remove coffee stains without damaging the metal.
As a result, I am less than thrilled (especially the being spit at part).
No, I would not recommend this to a friend.
Response from gocontigo.comBy Contigo Consumer Care , Ignite , August 11, 2020
Thank you for your review of our Contigo product. We value all customer's feedback and will pass your comments to our Brand Development Team. Stay safe and have a great day!