Customer reviews from gocontigo.com
Contigo - Byron 20oz Travel Mug - Blueberry
Average customer rating
3.6
(339 Reviews)
Rating breakdown 339 reviews
5 Stars
157
4 Stars
43
3 Stars
46
2 Stars
40
1 Star
53
66%of customers recommend this product.
(
201 out of
303)
Customer Reviews for Contigo - Byron 20oz Travel Mug - Blueberry
Customer Rating
3
Lid broke, otherwise great
on December 26, 2020
Posted by: Amandamandamanda
I had the same experience w the o-ring on the lid as other reviewers mentioned. It lasted about 2-3 months before coming loose and now coffee leaks out the side when drinking, so it’s basically useless since no one would drink out of a mug that spills all over. It’s also hard to pop the top mechanism that opens the mug (def could not do it with one hand while driving for example), which was not ideal even before it broke. It is great for keeping beverages hot or cold.
No, I would not recommend this to a friend.
Response from gocontigo.comBy Contigo Consumer Care , Ignite , January 4, 2021
We appreciate your review of our Contigo product. We apologize for the experience you are having with your Byron Mug. We value all customer's feedback and will pass it to our Brand Development Team. We are offering a limited lifetime guarantee, please visit our website (https://www.gocontigo.com/guarantee-info/) and fill out the claim form or contact us at 1.888.262.0622.
Written by a customer while visiting gocontigo.com
Customer Rating
1
Same Story....Seal Pops Out
on December 20, 2020
Posted by: DeniseJ
from Chicago IL
Gender:Female
This is my second or maybe third Contigo mug.....I guess I thought I just had a bad one. The rubber seal popped out AGAIN, coffee leaking everywhere. Don't think I'll be purchasing this brand again. Now that I'm reading the reviews, its obvious that there's a serious flaw/defect in the seal that leaves the mug useless. It's only a matter of time (months) before this happens. Very disappointing.
No, I would not recommend this to a friend.
Response from gocontigo.comBy Contigo Consumer Care, Ignite, December 24, 2020
Thank you for your review of our Contigo product. We're sorry you've had an unsatisfactory experience with our product. We hope you will allow us to discuss this further with you. You can reach out to us at 1.888.262.0622, Monday - Friday from 9:00 am - 5:00 pm EST or you can email through https://www.gocontigo.com/guarantee-info/. We hope to find a solution that makes you smile.
Written by a customer while visiting gocontigo.com
Customer Rating
1
leaks
on December 17, 2020
Posted by: Char51
from Winchester, VA
I have only had this mug since Christmas 2019. Less than one year. Today is not the first time it has leaked. The seal inside has stretched which allows the coffee to seep out. I try to remember when I wash it to push the seal back in. Must have forgot because today I have a major leak and the seal is too stretched to go back in place. So it goes in the trash!!
No, I would not recommend this to a friend.
Response from gocontigo.comBy Contigo Consumer Care , Ignite , December 22, 2020
Thank you for your review of our Contigo product. We're sorry you've had an unsatisfactory experience with our Snapseal travel mug. We value all customer's feedback and will pass your comments to our Brand Development Team. To take advantage of the limited lifetime guarantee, please visit our website (https://www.gocontigo.com/guarantee-info/) and fill out the claim form or contact us at 1.888.262.0622. We're looking forward to hearing from you.
Written by a customer while visiting gocontigo.com
Customer Rating
5
Excellent Customer Service
on December 14, 2020
Posted by: RJS1
from Maryland
Gender:Male
I've had several Contigo products through the years including the Autoseal and Snapseal. Recently I had purchased some Byron cups and two of them had bad seals. I contacted the company and they did not have any lids in stock and do not sell the seals, however, in a few short steps and about 3 weeks I had two brand new replacement cups. I like these cups very much they keep my hot beverages hot and cold ones cold and I would recommend them especially the AutoSeal product. I do wish the seals would have held up better with the Snapseal but as said getting replacements was an easy process.
I would recommend this to a friend!
Written by a customer while visiting gocontigo.com
Customer Rating
1
was great but the lid only lasted about 4 months
on December 8, 2020
Posted by: GiGi10
from Burton, Mi
Gender:Female
it was great at keeping water cold and coffee hot until the o ring went bad
No, I would not recommend this to a friend.
Response from gocontigo.comBy Contigo Consumer Care , Ignite , December 14, 2020
Thank you for your review of our Contigo product. We apologize for the experience with our product which didn't meet your expectations. We value all customer's feedback and will pass your comments to our Brand Development Team. To take advantage of the limited lifetime guarantee, please visit our website (https://www.gocontigo.com/guarantee-info/) and fill out the claim form or contact us at 1.888.262.0622. We're looking forward to hearing from you.
Written by a customer while visiting gocontigo.com
Customer Rating
4
Very good mug except!
on November 14, 2020
Posted by: Anonymous
from Poconos, PA
Gender:Male
I have two of the 20 oz mugs. My green one is now 4 years old and is still working great keeping my coffee hot for hours. My blue one also works great but the O ring is now stretched out and causes the mug to leak. It is less than a year old. Bring back the old O rings or offer replacements.
I would recommend this to a friend!
Written by a customer while visiting gocontigo.com
Customer Rating
1
Do not use the dishwasher for the lid!
on November 5, 2020
Posted by: SadGirl123
Gender:Female
Even though it says top rack dishwasher safe, I washed it once (after purchasing) and the lid cracked! Now I have to go buy a new mug, because the replacement lids are not available anywhere. Do not feel great about this kind of waste!
No, I would not recommend this to a friend.
Response from gocontigo.comBy Contigo Consumer Care , Ignite , November 5, 2020
Thank you for your review of our Contigo product. We're sorry you've had an unsatisfactory experience with our product. We value all customer's feedback and will pass your comments to our Brand Development Team. To take advantage of the limited lifetime guarantee, please visit our website (https://www.gocontigo.com/guarantee-info/) and fill out the claim form or contact us at 1.888.262.0622. We're looking forward to hearing from you.
Written by a customer while visiting gocontigo.com
Customer Rating
1
Is this supposed to be disposable?
on October 23, 2020
Posted by: michael_coffee_drinker
from CA
Gender:Male
The lid works for about a month. Then you have to throw it away because the lid leaks. No replacement lids are available anywhere. The seal inside the lid is IMPOSSIBLE to put back into the lid once it comes out. And it will come out, then the mug and lid are USELESS
No, I would not recommend this to a friend.
Response from gocontigo.comBy Contigo Consumer Care , Ignite , October 27, 2020
Thank you for your review of our Contigo product. We apologize for the experience with our product which didn't meet your expectations. We value all customer's feedback and will pass your comments to our Brand Development Team. To take advantage of the limited lifetime guarantee, please visit our website (https://www.gocontigo.com/guarantee-info/) and fill out the claim form or contact us at 1.888.262.0622. We're looking forward to hearing from you.
Written by a customer while visiting gocontigo.com