Customer reviews from gocontigo.com
Contigo - Byron 20oz Travel Mug - Sake
Average customer rating
3.6
(529 Reviews)
Rating breakdown 529 reviews
5 Stars
257
4 Stars
62
3 Stars
62
2 Stars
58
1 Star
90
67%of customers recommend this product.
(
278 out of
417)
Customer Reviews for Contigo - Byron 20oz Travel Mug - Sake
Customer Rating
2
Surprisingly poor lid
on February 16, 2018
Posted by: Andrew
from Los Angeles, CA, USA
Gender:Male
I want to like my Contigo Snapseal cup but I just can't. The shape and size is nice, it is surprisingly lightweight and yet the steel thickness feels durable. It insulates my beverages keeping things hot or cold.
The problem is that the lid, the part that you interact with directly, is poorly designed. It is difficult to drink hot beverages because of the location of the opening and the shape and depth of the rim of the lid. The configuration of the lid places the hole right where your top lip naturally rests which is why some people here complain about burns on their top lip.
The problem is that the lid, the part that you interact with directly, is poorly designed. It is difficult to drink hot beverages because of the location of the opening and the shape and depth of the rim of the lid. The configuration of the lid places the hole right where your top lip naturally rests which is why some people here complain about burns on their top lip.
For comparison lets first refer to the famous solo coffee lid (or Starbucks lid) to see how the lip and hole placement should be. The solo lid has a thick rim with the pour hole placed on the top edge, there is a depression which allows for the top lip to comfortably rest. This placement allows for a seal of the lips around the hole and giving the user the ability to "slurp" some air to cool a hot beverage while drinking.
The Snapseal lid could be improved by making the rim of the lid taller and more skinny where the lips rest. This would put the pour hole further from the mouth and allow for a drinking experience more similar to a traditional lidless mug or cup. I consider this the easier solution for the snapseal design. Refer to the attached Thermos patent drawing to see how the height and girth of the drinking rim allows for a more natural and comfortable drinking experience. Refer to second diagram for an example of a taller skinnier rim.
Alternatively the lid design could be improved by placing the pour hole at the top edge of the rim allowing the lips to seal around the hole. This is more difficult for the snapseal design.
No, I would not recommend this to a friend.
Response from gocontigo.comBy Contigo, Consumer Care, February 19, 2018
Thank you for your review of our Contigo product. Thanks for taking the time to post a review of our product. We apologize for experience you have had with our product. You will be contacted shortly by our Contigo Consumer Care Team.
Written by a customer while visiting gocontigo.com
Posted by: patt1
Gender:Female
Verified Purchase:Yes
was disappointed in how it locked o remain spill proof and had trouble drinking from in while driving, had to tip my head back too far and couldn't see the road
No, I would not recommend this to a friend.
Response from gocontigo.comBy Contigo, Consumer Care, February 19, 2018
Thank you for your review of our Contigo product. Thanks for taking the time to post a review of our product. We apologize for experience you have had with our product. You will be contacted shortly by our Contigo Consumer Care Team.
Written by a customer while visiting gocontigo.com
Customer Rating
2
lid leaks at the o ring
on February 14, 2018
Posted by: Dean B
from Lomita CA
Gender:Male
like the mug but it now leaks whenever the mug is not upright.
No, I would not recommend this to a friend.
Response from gocontigo.comBy Contigo, Consumer Care, February 15, 2018
Thank you for your review of our Contigo product. We value all customer feedback and will pass your comments to our Brand Development Team. We apologize that you have had a negative experience with our product. You will be contacted shortly by our Contigo Consumer Care Team.
Written by a customer while visiting gocontigo.com
Posted by: Jess0512
Gender:Female
Verified Purchase:Yes
I absolutely love my contigo coffee cup. Keeps my coffee hot for hours. Best one I’ve ever owned.
I would recommend this to a friend!
Written by a customer while visiting gocontigo.com
Customer Rating
1
Leaks horribly!!!
on February 5, 2018
Posted by: Tdex208
Gender:Male
The gasket inside the lid fell out within 4 months. Placed it back in place but now the cup leaks horribly. Every time...
No, I would not recommend this to a friend.
Response from gocontigo.comBy Contigo, Consumer Care, February 7, 2018
Thank you for your review of our Contigo product. Thanks for taking the time to post a review of our product. We apologize for experience you have had with our product. You will be contacted shortly by our Contigo Consumer Care Team.
Written by a customer while visiting gocontigo.com
Customer Rating
1
Awesome product with a couple issues
on February 2, 2018
Posted by: Dave1992
from Robertsville, MO, United States
Gender:Male
Awesome product but I now can't use it after washing the lid in my dish washer, the rubber ball seal that locks the opening to prevent leaking came loose and disappeared into my dishwasher. I can't find a replacement part for it and leaves this one as no more than any other home mug. Will not purchase again
No, I would not recommend this to a friend.
Response from gocontigo.comBy Contigo, Consumer Care, February 2, 2018
Thank you for your review of our Contigo product. Thanks for taking the time to post a review of our product. We apologize for experience you have had with our product. You will be contacted shortly by our Contigo Consumer Care Team.
Written by a customer while visiting gocontigo.com
Customer Rating
5
this is absolutely the best tea brewing method!
on January 21, 2018
Posted by: Kabita
It may be a great coffee mug, but it is a FABULOUS vessel for brewing tea. Tea stays hot, delicious and available for a many hours.
I would recommend this to a friend!
Written by a customer while visiting gocontigo.com
Posted by: Veiling
Gender:Male
Verified Purchase:Yes
it keeps liquid very hot for 30 to 45 mins. before starting to cool. The lid does not screw on very easily. I takes a little time to find the treads in a way that does not cross thread the lid.
I would recommend this to a friend!
Response from gocontigo.comBy Contigo, Consumer Care, January 25, 2018
Thank you for your review of our Contigo product. Thanks for taking the time to post a review of our product. We apologize for experience you have had with our product. You will be contacted shortly by our Contigo Consumer Care Team.
Written by a customer while visiting gocontigo.com