Customer reviews from gocontigo.com
Contigo - Byron 20oz Travel Mug - Sake
Average customer rating
3.6
(529 Reviews)
Rating breakdown 529 reviews
5 Stars
257
4 Stars
62
3 Stars
62
2 Stars
58
1 Star
90
67%of customers recommend this product.
(
278 out of
417)
Customer Reviews for Contigo - Byron 20oz Travel Mug - Sake
Customer Rating
1
on September 9, 2025
Posted by: 111111111
from Cleveland ohio
Gender:Female
Can I buy replacement lid and my lid? Keeps getting moldy. I can't clean it.It is not easy
No, I would not recommend this to a friend.
Response from gocontigo.comBy Consumer Care, September 10, 2025
Hello, We’re sorry to hear about the difficulties you’re having with cleaning the SnapSeal™ lid on your Byron 2.0 Travel Mug. Currently, replacement lids are not sold separately, but we appreciate your feedback and understand how helpful this would be for maintaining hygiene. We’ll share your comments with our product team as we continue exploring ways to make our mugs easier to clean and more convenient for our customers. We’re here if you need us! Reach out anytime through our support page https://www.gocontigo.com/support/contact-us, by phone at 1-888-262-0622, or via LiveChat. Our team is available Monday through Friday from 9 AM to 5 PM Eastern Time. Warm regards, —Contigo Consumer Care
Written by a customer while visiting gocontigo.com
Customer Rating
5
Worth it
on September 2, 2025
Posted by: jamileec2_257
I have been using this mug for years and it’s still as it is brand new the durability is amazing,cleaning it is also very easy and let me tell you it keeps your drink hot or cold for a long time as well.It fits in every bag since it isn’t so big which is good for traveling with.
Written by a customer while visiting influenster.com
Customer Rating
2
Great Until It's Not (Lid Fail)
on August 25, 2025
Posted by: Mojo13
I now own 3 Byron mugs that are unusable, I kept buying them (until now) because they're truly one-handed and leakproof -- until each lid failed, within 1-2 years, Attempted to replace the gasket without success; it kept twisting and I could not get it seated properly, Hard to understand why Contigo does not offer replacement Snapseal lids, given the durability of the body of the mug, and the fact that this is a known issue.
Response from gocontigo.comBy Consumer Care, September 10, 2025
Hello Mojo, We’re very sorry to hear about the issues you’ve experienced with your Byron 2.0 mugs, and we completely understand your frustration with the lids and gasket. While the body of the mug is designed for long-term durability, the SnapSeal™ lid components can sometimes be challenging to replace, and we appreciate your feedback about offering replacement lids, as this is valuable insight for our product and support teams to consider in improving future designs. If you need any help or have questions, feel free to contact us at https://www.gocontigo.com/support/contact-us, call 1-888-262-0622, or chat with us live. We’re available Monday to Friday, 9 AM to 5 PM ET. Thanks again! —Contigo Consumer Care
Written by a customer while visiting gocontigo.com
Customer Rating
1
Replacement snap lid
on July 30, 2025
Posted by: Tsurman
You don't sell replacement snap on lids. Mine fell in the dishwasher and was ruined by the heating element
Response from gocontigo.comBy Consumer Care, September 9, 2025
Hello Tsurman, Thanks for reaching out. We’re sorry to hear about the issue with your Contigo lid and understand how frustrating that can be. While replacement snap-on lids aren’t currently sold separately, we recommend reaching out to our Customer Care team, as they may be able to offer a solution or guide you on warranty options to ensure your Contigo product continues to perform as expected. Please, feel free to contact us at https://www.gocontigo.com/support/contact-us, call 1-888-262-0622, or chat with us live. We’re available Monday to Friday, 9 AM to 5 PM ET. Thanks again! —Contigo Consumer Care
Written by a customer while visiting gocontigo.com
Customer Rating
2
Good design, iffy vacuum, dishwasher safe-ish
on June 19, 2025
Posted by: MTcoffeeman
from Billings MT
Gender:Male
I've been using the Byron 2.0 24oz and its predecessor for years. I really like the drinking lip on the lids, and the general design. The ring gaskets can be a pain, but I can properly reinsert them when they dislodge or for cleaning. I get them as gifts from my daughter and wife.
My problem is twofold - the back flap of the lid latch is a rubber that will soften and crack in dishwasher soap(minor), and the latest 2.0 models have a serious vacuum retention problem(major). Two of my latest four have lost their ability to keep liquids either hot or cold out of the blue, without drop or mishap. I have one so old all the paint fell off in the dishwasher, but it holds temperatures like new.
No, I would not recommend this to a friend.
Response from gocontigo.comBy Consumer Care, July 14, 2025
Hello,
Thank you for being a longtime fan of the Contigo® Byron 2.0 Stainless Steel Travel Mug with SNAPSEAL™ Lid and Grip! We’re thrilled to hear how much you’ve enjoyed the design over the years, especially the comfortable drinking lip and the thoughtful details that make it a go-to favorite for both daily use and gifting. It means a lot to us that our mugs have become a part of your routine and family traditions. Your continued support is truly appreciated!
If you have any more questions, please reach out to us via https://www.gocontigo.com/support/contact-us , at 1-888-262-0622 or through LiveChat. We’re available Mon.-Fri. 9am -5pm Eastern Time.
Thank you!
—Contigo Consumer Care
Thank you for being a longtime fan of the Contigo® Byron 2.0 Stainless Steel Travel Mug with SNAPSEAL™ Lid and Grip! We’re thrilled to hear how much you’ve enjoyed the design over the years, especially the comfortable drinking lip and the thoughtful details that make it a go-to favorite for both daily use and gifting. It means a lot to us that our mugs have become a part of your routine and family traditions. Your continued support is truly appreciated!
If you have any more questions, please reach out to us via https://www.gocontigo.com/support/contact-us , at 1-888-262-0622 or through LiveChat. We’re available Mon.-Fri. 9am -5pm Eastern Time.
Thank you!
—Contigo Consumer Care
Written by a customer while visiting gocontigo.com
Customer Rating
3
great when it works, until it leaks
on May 19, 2025
Posted by: JohnCH
Great mug for keeping coffee or tea warm for at least 6 hours. Until the lid starts to leak from the drinking hole and the rim gasket started to leak. The cup can still be perfect except the lid will render it useless. I can how only use it at home and not to carry it around.
Response from gocontigo.comBy Contigo Consumer Care, May 20, 2025
Hello, thank you for your feedback on our Contigo® Byron 2.0 Stainless Steel Travel Mug with SNAPSEAL™ Lid and Grip, 24oz. We are sorry that it did not meet your expectations. Contigo prides itself on the quality of its products, and we take all feedback seriously. Your feedback will be forwarded to the relevant department.
If you need our help, please reach out to us via our official Contigo "Contact Us" website form https://www.gocontigo.com/support/contact-us. We’re available Mon.-Fri. 9 am -5 pm Eastern Time. Our product specialists will be more than happy to help you.
Thank you, and stay safe
Contigo Consumer Care
If you need our help, please reach out to us via our official Contigo "Contact Us" website form https://www.gocontigo.com/support/contact-us. We’re available Mon.-Fri. 9 am -5 pm Eastern Time. Our product specialists will be more than happy to help you.
Thank you, and stay safe
Contigo Consumer Care
Written by a customer while visiting gocontigo.com
Customer Rating
2
I have only used the contigo brand for years
on May 18, 2025
Posted by: Katim
I'm not happy with the indentation on the lid because the liquid drips all over me. I wish the lid had a better design. The lock mechanism is good but not the indention on the drinking area.
Response from gocontigo.comBy Contigo Consumer Care, May 20, 2025
Hello, thank you for your feedback on our Contigo® Byron 2.0 Stainless Steel Travel Mug with SNAPSEAL™ Lid and Grip, 24oz. We are sorry that it did not meet your expectations. Contigo prides itself on the quality of its products, and we take all feedback seriously. Your feedback will be forwarded to the relevant department.
If you need our help, please reach out to us via our official Contigo "Contact Us" website form https://www.gocontigo.com/support/contact-us. We’re available Mon.-Fri. 9 am -5 pm Eastern Time. Our product specialists will be more than happy to help you.
Thank you, and stay safe
Contigo Consumer Care
If you need our help, please reach out to us via our official Contigo "Contact Us" website form https://www.gocontigo.com/support/contact-us. We’re available Mon.-Fri. 9 am -5 pm Eastern Time. Our product specialists will be more than happy to help you.
Thank you, and stay safe
Contigo Consumer Care
Written by a customer while visiting gocontigo.com
Customer Rating
3
Poor quality mug
on May 14, 2025
Posted by: Brrt
from California
Gender:Male
The seal is poor quality, the mug only keeps coffee hot for about an hour. I do not recommend.
No, I would not recommend this to a friend.
Response from gocontigo.comBy Consumer Care, May 16, 2025
Hello,
Thanks for reaching out. We understand your disappointment with this product. If you'd like to make a warranty claim, please reach out to us at 1-888-262-0622. We're available Monday to Friday, 9 a.m. to 5 p.m. Eastern Time, or through our contact form at: www.gocontigo.com/support/contact-us.
Best regards,
—Contigo Consumer Care
Thanks for reaching out. We understand your disappointment with this product. If you'd like to make a warranty claim, please reach out to us at 1-888-262-0622. We're available Monday to Friday, 9 a.m. to 5 p.m. Eastern Time, or through our contact form at: www.gocontigo.com/support/contact-us.
Best regards,
—Contigo Consumer Care
Written by a customer while visiting gocontigo.com