Customer reviews from gocontigo.com
Contigo - Byron 20oz Travel Mug - Sake
Average customer rating
3.6
(529 Reviews)
Rating breakdown 529 reviews
5 Stars
257
4 Stars
62
3 Stars
62
2 Stars
58
1 Star
90
67%of customers recommend this product.
(
278 out of
417)
Customer Reviews for Contigo - Byron 20oz Travel Mug - Sake
Customer Rating
5
Great coffee cup for work!
on November 1, 2025
Posted by: amandak782_8691
I have been using these travel mugs for coffee for over 3 years for work. They stay hot, are dishwasher safe, and leakproof. Make sure the rubber seal in the lid is in correctly if you do get a leak. The paint tends to chip on the colored ones after a few years but it doesn't affect the intended purpose.
Written by a customer while visiting influenster.com
Customer Rating
5
Love my water Bottles!
on October 31, 2025
Posted by: Bob1234
from Oregon
Gender:Male
Coffee 24 oz. Awesome have several coffee and water. They are Fantastic and as you can see I do not throw them away!!
I would recommend this to a friend!
Written by a customer while visiting gocontigo.com
Customer Rating
3
Its still a good Contigo, but the West Loop 3.0 C
on October 24, 2025
Posted by: michelles1862_8797
I really like Contigo mugs, they. are extremely durable.. but I dont care for this snap lid one. I prefer the west loop auto close style. I bought this one because it was a bit cheaper, but its not drop proof per say like the west loop. So I donated it. The west loop i dropped down an entire flight of stairs and it never spilled.a drop! Sure, it has dents, and the paint has peeled because I dont follow dishwasher directions, but I still love it! This snap close one, you have to remember to manually snap closed and falling right, it will open it. I also dont like having to open and close it with the flip lid. For the extra dollars, the west loop 3.0 will forever be my mug!
Response from influenster.comBy Contigo Consumer Care, October 31, 2025
Hello, thank you so much for being a loyal Contigo® fan and for sharing your honest feedback about your experience with the Byron 2.0 Stainless Steel Travel Mug with SNAPSEAL™ Lid and Grip, 24oz. We truly appreciate your continued support, and we love hearing that your West Loop has stood the test of time (and even a flight of stairs!).
You’re absolutely right that the SNAPSEAL™ and AUTOSEAL® designs offer two different drinking experiences. The Byron 2.0 was designed with simplicity and affordability in mind. The SNAPSEAL™ lid provides a secure seal when manually closed and an easy one-handed drinking option. However, as you mentioned, it does require remembering to snap it shut.
Your feedback about the flip lid design and the need for more intuitive closure is extremely valuable. We share your perspective with our design team as we continuously refine our lid technology to strike the right balance between convenience, spill protection, and durability.
We’re so glad to know that the West Loop 3.0 remains your go-to favorite. Its AUTOSEAL® feature and rugged build truly make it one of our most trusted travel mugs. We’ll continue working to bring that same level of confidence and convenience across all our product lines.
If you require our assistance, please contact us using our Contact Us form on the website so we can help you further. We’re available Mon.-Fri. 9 am – 8 pm Eastern Time.
Thank you!
Contigo Consumer Care
You’re absolutely right that the SNAPSEAL™ and AUTOSEAL® designs offer two different drinking experiences. The Byron 2.0 was designed with simplicity and affordability in mind. The SNAPSEAL™ lid provides a secure seal when manually closed and an easy one-handed drinking option. However, as you mentioned, it does require remembering to snap it shut.
Your feedback about the flip lid design and the need for more intuitive closure is extremely valuable. We share your perspective with our design team as we continuously refine our lid technology to strike the right balance between convenience, spill protection, and durability.
We’re so glad to know that the West Loop 3.0 remains your go-to favorite. Its AUTOSEAL® feature and rugged build truly make it one of our most trusted travel mugs. We’ll continue working to bring that same level of confidence and convenience across all our product lines.
If you require our assistance, please contact us using our Contact Us form on the website so we can help you further. We’re available Mon.-Fri. 9 am – 8 pm Eastern Time.
Thank you!
Contigo Consumer Care
Written by a customer while visiting influenster.com
Customer Rating
5
Want to try it
on October 17, 2025
Posted by: josh12_9687
I want to try this and see how it work and use it for me and the durability on it and try to for me and use it for me and leakproof insulation cleaning portability and try it out for me and and use it for
Me
Me
Written by a customer while visiting influenster.com
Customer Rating
5
Great mugs
on October 17, 2025
Posted by: joliv_7698
Really love contigo travel mugs they are great quality. Leak proof that's for sure. Very easy and comfortable to use too. Great insulation and pretty easy cleaning.
Written by a customer while visiting influenster.com
Customer Rating
5
Super travel mug
on October 14, 2025
Posted by: Coffee mug
AMAZING AMAZING AMAZING PRODUCT
I LOVE IT IS MY FAVORITE MUG NOW
I LOVE IT IS MY FAVORITE MUG NOW
Written by a customer while visiting gocontigo.com
Customer Rating
3
Good but don’t last for the lifetime warranty
on October 1, 2025
Posted by: Ricks
from Tennessee
Gender:Male
I initially bought a West Loop because of the design and lifetime warranty. I liked it very much so I bought several Byron’s. I like the design and the stainless steel bodies hold up well. The problem is with the rubbery grips, rubbery parts of the lids. The rubber breaks down, gets sticky and oozes an oily goo.
The lifetime warranty is not as good as it sounds as you are required to show proof of purchase on an item that several years old. Ok, I’d buy new lids but they are no longer available like they were when I originally bought the mugs.
I like the designs but I’ll buy a different brands cheaper mugs now and not plan on them lasting a lifetime since Contigo’s have irreplaceable parts that don’t last for a lifetime.
No, I would not recommend this to a friend.
Response from gocontigo.comBy Contigo Consumer Care, October 2, 2025
Hello, Thank you for your feedback on our Byron 2.0 Stainless Steel Travel Mug with SNAPSEAL™ Lid and Grip. We’re glad to hear the design and durability of the stainless steel bodies have served you well, but we’re truly sorry about the issues with the grip and the challenges you've faced with replacement parts and warranty support. Your feedback is important and will be shared with our teams as we continue working to improve product longevity and customer service. We appreciate your honesty and thank you for taking the time to let us know. If you require assistance, please contact us via our official Go Contigo "Contact Us" website. We’re available Mon.-Fri. 9am -5pm Eastern Time. We look forward to assisting you! Thank you! Contigo Consumer Care.
Written by a customer while visiting gocontigo.com
Customer Rating
5
My new fav!
on September 30, 2025
Posted by: allysew818_9393
Absolute favorite mug! 24 ounces of coffee and stays piping hot for at least 4-6 hours! Perfect for nurses who make coffee at home and bring to work! It does stay hot for 6-8 hours but I like my coffee hot! It keeps things cold and fits easily into any backpack, purse or travel mug! Highly recommend!
Written by a customer while visiting influenster.com