Customer reviews from gocontigo.com
Contigo - Byron 20oz Travel Mug - Sake
Average customer rating
3.6
(529 Reviews)
Rating breakdown 529 reviews
5 Stars
257
4 Stars
62
3 Stars
62
2 Stars
58
1 Star
90
67%of customers recommend this product.
(
278 out of
417)
Customer Reviews for Contigo - Byron 20oz Travel Mug - Sake
Customer Rating
5
Excellent Customer Service
on December 14, 2020
Posted by: RJS1
from Maryland
Gender:Male
I've had several Contigo products through the years including the Autoseal and Snapseal. Recently I had purchased some Byron cups and two of them had bad seals. I contacted the company and they did not have any lids in stock and do not sell the seals, however, in a few short steps and about 3 weeks I had two brand new replacement cups. I like these cups very much they keep my hot beverages hot and cold ones cold and I would recommend them especially the AutoSeal product. I do wish the seals would have held up better with the Snapseal but as said getting replacements was an easy process.
I would recommend this to a friend!
Written by a customer while visiting gocontigo.com
Posted by: Mistakes
from Delete
Verified Purchase:Yes
Listen!!! I Initially Purchased The Big Brother Version Of This Mug For Work And Knew I Had To Have This For Home Because It Sealed Right As Ever And Kept Beverages Hit For Hours. I'm Satisfied, #NoBull
I would recommend this to a friend!
Written by a customer while visiting gocontigo.com
Customer Rating
1
Not Spill Proof!
on December 10, 2020
Posted by: John T
from Cary, North Carolina
Gender:Male
SnapSeal is a bad design in relation to human behavior. When you open the seal you have a potential spill until it is closed. So, that means you have to open-close-open-close-open-close ... to prevent a spill. Users will tend not do that. I have not done that at times and spilled coffee numerous times in the car and other places with SnapSeal. Bad design, frustrating.
Contigo should keep with press-and-release with each drink.
No, I would not recommend this to a friend.
Response from gocontigo.comBy Contigo Consumer Care , Ignite , December 14, 2020
Thank you for your review of our Contigo product. We apologize for the experience with our product which didn't meet your expectations. We value all customer's feedback and will pass your comments to our Brand Development Team. To take advantage of the limited lifetime guarantee, please visit our website (https://www.gocontigo.com/guarantee-info/) and fill out the claim form or contact us at 1.888.262.0622. We're looking forward to hearing from you.
Written by a customer while visiting gocontigo.com
Customer Rating
1
was great but the lid only lasted about 4 months
on December 8, 2020
Posted by: GiGi10
from Burton, Mi
Gender:Female
it was great at keeping water cold and coffee hot until the o ring went bad
No, I would not recommend this to a friend.
Response from gocontigo.comBy Contigo Consumer Care , Ignite , December 14, 2020
Thank you for your review of our Contigo product. We apologize for the experience with our product which didn't meet your expectations. We value all customer's feedback and will pass your comments to our Brand Development Team. To take advantage of the limited lifetime guarantee, please visit our website (https://www.gocontigo.com/guarantee-info/) and fill out the claim form or contact us at 1.888.262.0622. We're looking forward to hearing from you.
Written by a customer while visiting gocontigo.com
Customer Rating
4
Very good mug except!
on November 14, 2020
Posted by: Anonymous
from Poconos, PA
Gender:Male
I have two of the 20 oz mugs. My green one is now 4 years old and is still working great keeping my coffee hot for hours. My blue one also works great but the O ring is now stretched out and causes the mug to leak. It is less than a year old. Bring back the old O rings or offer replacements.
I would recommend this to a friend!
Written by a customer while visiting gocontigo.com
Customer Rating
3
Great mug, but lid needs to be improved
on November 9, 2020
Posted by: Miralu
from Upland, CA
Gender:Female
I love all the contigo mugs, however this particular mug the seal broke and they do not sell replacement lids for this mug. My mug is in perfect working condition. It's sad they don't offer a replacement lid.
I would recommend this to a friend!
Response from gocontigo.comBy Contigo Consumer Care, Ignite, November 11, 2020
Thank you for your review of our Contigo product. We're sorry you've had an unsatisfactory experience with our product. We hope you will allow us to discuss this further with you. You can reach out to us at 1.888.262.0622, Monday - Friday from 9:00 am - 5:00 pm EST or you can email through https://www.gocontigo.com/guarantee-info/. We hope to find a solution that makes you smile.
Written by a customer while visiting gocontigo.com
Customer Rating
1
Do not use the dishwasher for the lid!
on November 5, 2020
Posted by: SadGirl123
Gender:Female
Even though it says top rack dishwasher safe, I washed it once (after purchasing) and the lid cracked! Now I have to go buy a new mug, because the replacement lids are not available anywhere. Do not feel great about this kind of waste!
No, I would not recommend this to a friend.
Response from gocontigo.comBy Contigo Consumer Care , Ignite , November 5, 2020
Thank you for your review of our Contigo product. We're sorry you've had an unsatisfactory experience with our product. We value all customer's feedback and will pass your comments to our Brand Development Team. To take advantage of the limited lifetime guarantee, please visit our website (https://www.gocontigo.com/guarantee-info/) and fill out the claim form or contact us at 1.888.262.0622. We're looking forward to hearing from you.
Written by a customer while visiting gocontigo.com
Customer Rating
1
Is this supposed to be disposable?
on October 23, 2020
Posted by: michael_coffee_drinker
from CA
Gender:Male
The lid works for about a month. Then you have to throw it away because the lid leaks. No replacement lids are available anywhere. The seal inside the lid is IMPOSSIBLE to put back into the lid once it comes out. And it will come out, then the mug and lid are USELESS
No, I would not recommend this to a friend.
Response from gocontigo.comBy Contigo Consumer Care , Ignite , October 27, 2020
Thank you for your review of our Contigo product. We apologize for the experience with our product which didn't meet your expectations. We value all customer's feedback and will pass your comments to our Brand Development Team. To take advantage of the limited lifetime guarantee, please visit our website (https://www.gocontigo.com/guarantee-info/) and fill out the claim form or contact us at 1.888.262.0622. We're looking forward to hearing from you.
Written by a customer while visiting gocontigo.com