Customer reviews from gocontigo.com
Contigo - Byron 20oz Travel Mug - Sake
Average customer rating
3.6
(529 Reviews)
Rating breakdown 529 reviews
5 Stars
257
4 Stars
62
3 Stars
62
2 Stars
58
1 Star
90
67%of customers recommend this product.
(
278 out of
417)
Customer Reviews for Contigo - Byron 20oz Travel Mug - Sake
Customer Rating
5
Best coffee cup ever!
on December 26, 2025
Posted by: clf123
This is my second one. My first I had four a number of years and my wife got me a new one! It is true it keeps coffee hot for hours!
Written by a customer while visiting gocontigo.com
Customer Rating
4
My favorite for now!!
on November 19, 2025
Posted by: paolac452_5503
One of the best, it has a good insulation for a long time hot my coffee. Always taking it everywhere, It is always easy to carry and quite strong. I have two, one for me and one for my husband and they work perfectly for us.
Written by a customer while visiting influenster.com
Customer Rating
2
Keeps hot drinks WARM, not HOT
on November 19, 2025
Posted by: Art_LA
from Los Angeles, CA
Gender:Male
20 oz.grey - The performance is not what I expected. 190° went down to 125° after 6 hours when left sealed on the counter at room temp. It keeps hot coffee WARM but not HOT. Perhaps I got a defective unit but the only claim I can see is "Will keep hot drinks hot for 7 hours" but that is not my experience. Quality seems OK but nothing special.
No, I would not recommend this to a friend.
Response from gocontigo.comBy Contigo Consumer Care, Contigo, November 28, 2025
Hello!
Thank you for sharing your experience with the SNAPSEAL™ Insulated Stainless Steel Travel Mug with Grip, 20 oz. We’re sorry to hear that the mug did not meet your expectations for keeping drinks hot over time. We understand how disappointing it is when performance does not match what was advertised.
Here are a few tips that may help maximize heat retention in insulated mugs:
1. Preheat the mug: Fill it with hot water for a few minutes before adding your beverage. This warms the interior and helps maintain temperature longer.
2. Keep the lid sealed tightly: Even small gaps can allow heat to escape more quickly.
3. Avoid opening frequently: Each time the lid is opened, heat escapes and reduces retention.
4. Fill closer to capacity: A fuller mug retains heat better than one that is only partially filled.
To explore replacement options under warranty, we kindly ask that you complete a warranty claim through our website. This will allow our team to review your case and provide the best possible resolution.
Please fill out the warranty claim on our website for further assistance.
https://help.gocontigo.com/s/warranty?language=en_US
Sincerely,
Contigo Consumer Care Team
Thank you for sharing your experience with the SNAPSEAL™ Insulated Stainless Steel Travel Mug with Grip, 20 oz. We’re sorry to hear that the mug did not meet your expectations for keeping drinks hot over time. We understand how disappointing it is when performance does not match what was advertised.
Here are a few tips that may help maximize heat retention in insulated mugs:
1. Preheat the mug: Fill it with hot water for a few minutes before adding your beverage. This warms the interior and helps maintain temperature longer.
2. Keep the lid sealed tightly: Even small gaps can allow heat to escape more quickly.
3. Avoid opening frequently: Each time the lid is opened, heat escapes and reduces retention.
4. Fill closer to capacity: A fuller mug retains heat better than one that is only partially filled.
To explore replacement options under warranty, we kindly ask that you complete a warranty claim through our website. This will allow our team to review your case and provide the best possible resolution.
Please fill out the warranty claim on our website for further assistance.
https://help.gocontigo.com/s/warranty?language=en_US
Sincerely,
Contigo Consumer Care Team
Written by a customer while visiting gocontigo.com
Customer Rating
5
Water bottle
on November 17, 2025
Posted by: MelissaM
The Byron 2.0 bottle shirt is surprisingly handy and well-made. The fabric feels durable, and it holds bottles securely without stretching or sagging. I love how it keeps drinks insulated just enough and adds a fun, unique touch when gifting beverages. My only wish is that it came in a few more color options, but overall it’s a clever, practical accessory that works exactly as advertised.
Written by a customer while visiting influenster.com
Customer Rating
5
Great product!
on November 15, 2025
Posted by: Kukul
from El Paso, Tx
Gender:Male
I've had my cup for 5 years same lid and seals, and not a single leak! Great product!
Written by a customer while visiting gocontigo.com
Customer Rating
1
Good enough for the desk, not for traveling
on November 14, 2025
Posted by: Leaky Joe
Gender:Male
Bought this to replace the best travel cup I've ever owned, this one would be good if it didn't leak from the drink hole. Contigo really needs to remove the selling point that it is leak free when closed because that is actually false advertising. I would love a refund since I now have to replace this thing
No, I would not recommend this to a friend.
Response from gocontigo.comBy Contigo Consumer Care, Contigo, November 28, 2025
Hello!
Thank you for sharing your experience with the SNAPSEAL™ Insulated Stainless Steel Travel Mug with Grip, 20 oz. We’re sorry to hear that the mug is leaking from the drink hole and that it hasn’t met your expectations. We understand how frustrating this must be, especially when you purchased it to replace a trusted travel cup.
We take your feedback seriously and want to assist you. While the SNAPSEAL™ design is intended to provide a leak-free experience when properly closed, leaks can sometimes occur if the lid or seal is not seated correctly. Here are a few tips that may help:
1. Check the SNAPSEAL closure: Ensure the lid is fully pressed down until you hear or feel the snap.
2. Clean the seal area regularly: Residue or buildup around the drink opening can prevent a tight seal.
3. Avoid overfilling: Leaving a small space below the rim can reduce pressure on the seal and minimize leaks.
We recognize that these steps may not resolve your concern completely, and we want to make this right. To proceed with a possible solution, we kindly ask that you complete a warranty claim through our website. This will allow our team to review your case and provide the best resolution.
Please fill out the warranty claim on our website for further assistance.
https://help.gocontigo.com/s/warranty?language=en_US
Sincerely,
Contigo Consumer Care Team
Thank you for sharing your experience with the SNAPSEAL™ Insulated Stainless Steel Travel Mug with Grip, 20 oz. We’re sorry to hear that the mug is leaking from the drink hole and that it hasn’t met your expectations. We understand how frustrating this must be, especially when you purchased it to replace a trusted travel cup.
We take your feedback seriously and want to assist you. While the SNAPSEAL™ design is intended to provide a leak-free experience when properly closed, leaks can sometimes occur if the lid or seal is not seated correctly. Here are a few tips that may help:
1. Check the SNAPSEAL closure: Ensure the lid is fully pressed down until you hear or feel the snap.
2. Clean the seal area regularly: Residue or buildup around the drink opening can prevent a tight seal.
3. Avoid overfilling: Leaving a small space below the rim can reduce pressure on the seal and minimize leaks.
We recognize that these steps may not resolve your concern completely, and we want to make this right. To proceed with a possible solution, we kindly ask that you complete a warranty claim through our website. This will allow our team to review your case and provide the best resolution.
Please fill out the warranty claim on our website for further assistance.
https://help.gocontigo.com/s/warranty?language=en_US
Sincerely,
Contigo Consumer Care Team
Written by a customer while visiting gocontigo.com
Customer Rating
3
Good for cold, alters flavour of hot tea lattes
on November 12, 2025
Posted by: Saurenkids
from Montreal Canada
Gender:Female
Bought this in the summer for cold drinks. Fogured it would be good for for my hot drinks in the winter. Not so. It keeps my drink hot, but ot alters the flavour of my tea so much I don't want to drink it. Don't know about coffe, but if you drink tea iced chai latte is fine hot, skip it. Go for glass or ceramic.
I would recommend this to a friend!
Response from gocontigo.comBy Contigo Consumer Care, Contigo, November 28, 2025
Hello!
Thank you for sharing your experience with the SNAPSEAL™ Insulated Stainless Steel Travel Mug with Grip, 20 oz. We appreciate your honest feedback and are sorry to hear that while the mug keeps your drinks hot, it alters the flavor of your tea. We understand how disappointing this can be, especially when you expected it to serve well for both cold and hot beverages.
Here are a few tips that may help reduce flavor transfer in stainless steel mugs:
1. Pre-rinse with hot water: Before adding tea, rinse the mug with hot water to minimize metallic notes.
2. Avoid prolonged steeping inside the mug: Brew your tea separately and transfer it once ready, as steeping in stainless steel can intensify flavor changes.
3. Deep clean regularly: Use a mixture of baking soda and warm water or a vinegar rinse to remove lingering residues that may affect taste.
4. Dedicated use: Some consumers find it helpful to dedicate stainless steel mugs to coffee or cold drinks, while using glass or ceramic for teas.
We value your input and take your concerns seriously. To ensure we can assist you further, we encourage you to complete a warranty claim through our website. This will allow our team to review your case and provide the best possible resolution.
Please fill out the warranty claim on our website for further assistance.
https://help.gocontigo.com/s/warranty?language=en_US
Sincerely,
Contigo Consumer Care Team
Thank you for sharing your experience with the SNAPSEAL™ Insulated Stainless Steel Travel Mug with Grip, 20 oz. We appreciate your honest feedback and are sorry to hear that while the mug keeps your drinks hot, it alters the flavor of your tea. We understand how disappointing this can be, especially when you expected it to serve well for both cold and hot beverages.
Here are a few tips that may help reduce flavor transfer in stainless steel mugs:
1. Pre-rinse with hot water: Before adding tea, rinse the mug with hot water to minimize metallic notes.
2. Avoid prolonged steeping inside the mug: Brew your tea separately and transfer it once ready, as steeping in stainless steel can intensify flavor changes.
3. Deep clean regularly: Use a mixture of baking soda and warm water or a vinegar rinse to remove lingering residues that may affect taste.
4. Dedicated use: Some consumers find it helpful to dedicate stainless steel mugs to coffee or cold drinks, while using glass or ceramic for teas.
We value your input and take your concerns seriously. To ensure we can assist you further, we encourage you to complete a warranty claim through our website. This will allow our team to review your case and provide the best possible resolution.
Please fill out the warranty claim on our website for further assistance.
https://help.gocontigo.com/s/warranty?language=en_US
Sincerely,
Contigo Consumer Care Team
Written by a customer while visiting gocontigo.com
Customer Rating
5
Truly leak proof
on November 11, 2025
Posted by: LynnRH
from Ind
Gender:Female
I love proving to others how leak proof this is by shaking this upside down over my lap. Also great for keeping coffee hot and water cold on my HD.
I would recommend this to a friend!
Written by a customer while visiting gocontigo.com