Customer reviews from gocontigo.com
Contigo - Byron 20oz Travel Mug - Sake
Average customer rating
3.6
(529 Reviews)
Rating breakdown 529 reviews
5 Stars
257
4 Stars
62
3 Stars
62
2 Stars
58
1 Star
90
67%of customers recommend this product.
(
278 out of
417)
Customer Reviews for Contigo - Byron 20oz Travel Mug - Sake
Customer Rating
5
Its cowboy tough
on October 4, 2021
Posted by: Cenialjoe
from Ellensburg wa
Had this a couple years. Use it everyday all day , left it on my fence post have a horse that loves coffee she knocked it off banging her hoof on it , tore the rubber off it , dented it all up and it still doesn't leak. Been this way over a year now....lol
I would recommend this to a friend!
Written by a customer while visiting gocontigo.com
Customer Rating
1
After a month the lid leaks
on September 29, 2021
Posted by: mdnkl23
from Central Point, Oregon
Gender:Male
I purchased this just over a month ago and now the lid leaks. I’ve tried to fix it over and over by reinserting the seal. The seal seems to stretch each time you take the lid down. I have five of your mugs and the two with the lids like this one both leak. I threw the first one in the trash, thinking it was just something wrong with the way I was using it. Then when I purchased the new one and the same thing happened I knew it wasn’t me. Now I have a mug that is just over a month old that’s useless.
No, I would not recommend this to a friend.
Response from gocontigo.comBy Contigo Consumer Care , Ignite , October 5, 2021
We appreciate your review of our Contigo product. We apologize that your Byron 2.0 mugs are leaking. This feedback will be shared with our Brand Quality Team to better understand how we can improve this product. We want to make this right for you and we will be happy to discuss with you our Contigo Limited Lifetime Guarantee, please contact us at 1.888.262.0622, Monday - Friday from 9:00 am - 5:00 pm EST.
Written by a customer while visiting gocontigo.com
Customer Rating
5
trusty coffee mug
on September 29, 2021
Posted by: angle1
from Florida
Gender:Male
I have 5 Contigo mug, it keeps hot for a long time and cold too. I like that it keeps a good seal and that means no more cleaning any liquid mess. Excellent warranty and customer service.
I would recommend this to a friend!
Written by a customer while visiting gocontigo.com
Customer Rating
1
Impossible to get the lid to seal
on September 27, 2021
Posted by: bob2798
from nonya, ky
Gender:Male
Once you can actually get the lid threaded on straight, then the gasket slides out of the groove and contents leak all over.
No, I would not recommend this to a friend.
Response from gocontigo.comBy Contigo Consumer Care , Ignite , September 28, 2021
We appreciate your review of our Contigo product. We apologize for the experience you are having with your Byron 2.0 mug. This feedback will be shared with our Brand Quality Team to better understand how we can improve this product. We want to make this right for you and we will be happy to discuss with you our Contigo Limited Lifetime Guarantee, please contact us at 1.888.262.0622, Monday - Friday from 9:00 am - 5:00 pm EST.
Written by a customer while visiting gocontigo.com
Customer Rating
4
Pretty Good
on September 26, 2021
Posted by: Jax63
from Akron, Ohio
Gender:Female
Love my Contigos. All of them. I think you should sell replacement seals for mouthpiece and leakproof features though. Frankly, they get nasty. And I have to hand wash with hot soapy water and scrub brush.
No, I would not recommend this to a friend.
Written by a customer while visiting gocontigo.com
Customer Rating
1
Hard to clean seals! No replacement parts!!!
on September 26, 2021
Posted by: Kmal
Gender:Female
I have loved my contigo snap seal cups for a long time. As others have said the seals and stopper are hard to clean, and eventually break down. Since there are no manufacturer-replacement seals, nor are there any replacement lids available, this company is depending on selling entire new cups just to replace damaged parts. The inconvenience for customers is one thing, but rendering an otherwise great cup as garbage just because replacement parts aren't offered is a demonstration in designed obsolescence and an example of why our entire system of consumption is so terrible, both for the consumer and the earth. Please offer replacement parts for the good of the people, and the good of this planet!!
This is my 3rd cup/lid combination and I am sick of building up a cup graveyard for a stupid little seal.
Fix the problem!!! Offer replacements!!!
No, I would not recommend this to a friend.
Response from gocontigo.comBy Contigo Consumer Care , Ignite , September 28, 2021
We appreciate your review of our Contigo product. We apologize for the experience you are having with your Byron 2.0 mug. This feedback will be shared with our Brand Quality Team to better understand how we can improve this product. We want to make this right for you and we will be happy to discuss with you our Contigo Limited Lifetime Guarantee, please contact us at 1.888.262.0622, Monday - Friday from 9:00 am - 5:00 pm EST.
Written by a customer while visiting gocontigo.com
Customer Rating
1
Contigo lids are trash
on September 25, 2021
Posted by: Pjj6
from Cincinnati
Gender:Male
This is the 3rd one I've had (my wife bought this one without me knowing). After a gentle cleaning the O-ring came out of the lid...again. Spend the extra money and buy a Yeti. All Contigos quickly become bothersome dribble cups.
No, I would not recommend this to a friend.
Response from gocontigo.comBy Contigo Consumer Care , Ignite , September 28, 2021
We appreciate your review of our Contigo product. We apologize for the experience you are having with your Byron 2.0 Stainless Steel Travel Mug. This feedback will be shared with our Brand Quality Team to better understand how we can improve this product. We want to make this right for you and we will be happy to discuss with you our Contigo Limited Lifetime Guarantee, please contact us at 1.888.262.0622, Monday - Friday from 9:00 am - 5:00 pm EST.
Written by a customer while visiting gocontigo.com
Customer Rating
1
Snapseal lid is poorly designed
on September 23, 2021
Posted by: Poor quality product
from Ohio
Gender:Female
The snapseal lid lifts so very little that you can only get a trickle of water certainly not a drink of water......junk
No, I would not recommend this to a friend.
Response from gocontigo.comBy Contigo Consumer Care , Ignite , September 28, 2021
We appreciate your review of our Contigo product. We apologize for the experience you are having with your Byron 2.0 mug. This feedback will be shared with our Brand Quality Team to better understand how we can improve this product. We want to make this right for you and we will be happy to discuss with you our Contigo Limited Lifetime Guarantee, please contact us at 1.888.262.0622, Monday - Friday from 9:00 am - 5:00 pm EST.
Written by a customer while visiting gocontigo.com