Customer reviews from gocontigo.com
Contigo - Byron 20oz Travel Mug - Sake
Average customer rating
3.6
(529 Reviews)
Rating breakdown 529 reviews
5 Stars
257
4 Stars
62
3 Stars
62
2 Stars
58
1 Star
90
67%of customers recommend this product.
(
278 out of
417)
Customer Reviews for Contigo - Byron 20oz Travel Mug - Sake
Customer Rating
4
Superior thermal insulation
on February 24, 2026
Posted by: IandraH
Excelent leak-proof. You can use to cold and hot drinks. The design is easy to clean and you can operate with one hand. I use to carry with up to 20oz of my favorite drink. Dishwasher safe. the grip help you to avoid accidents.
Written by a customer while visiting influenster.com
Customer Rating
1
Waste of money.
on January 28, 2026
Posted by: 2 u from me
This cup isn't great.
1. You CANNOT open this with one-hand.
2. It DOES NOT keep drinks hot longer than an hour.
3. It is only spill-proof when lid is cold & helps keep drink hot. So if you forget to close it, it will lose its temperature.
1. You CANNOT open this with one-hand.
2. It DOES NOT keep drinks hot longer than an hour.
3. It is only spill-proof when lid is cold & helps keep drink hot. So if you forget to close it, it will lose its temperature.
Response from gocontigo.comBy Consumer Care, January 30, 2026
Hello,
Thank you for taking the time to share your feedback on the Contigo® Byron 2.0 Stainless Steel Travel Mug with SNAPSEAL™ Lid and Grip. We understand how disappointing it can be when a travel mug doesn’t meet expectations for one-handed use or heat retention, especially when you’re relying on it for busy days on the go. Performance can vary depending on lid closure, starting beverage temperature, and how frequently the mug is opened, but your comments about usability and insulation are important to us and have been shared with our product team for review. We appreciate you letting us know, as customer insights help guide future improvements.
If you need any help or have questions, feel free to contact us at https://www.gocontigo.com/support/contact-us, call 1-888-262-0622, or chat with us live. We’re available Monday to Friday, 9 AM to 5 PM ET.
Thanks again!
—Contigo Consumer Care
Thank you for taking the time to share your feedback on the Contigo® Byron 2.0 Stainless Steel Travel Mug with SNAPSEAL™ Lid and Grip. We understand how disappointing it can be when a travel mug doesn’t meet expectations for one-handed use or heat retention, especially when you’re relying on it for busy days on the go. Performance can vary depending on lid closure, starting beverage temperature, and how frequently the mug is opened, but your comments about usability and insulation are important to us and have been shared with our product team for review. We appreciate you letting us know, as customer insights help guide future improvements.
If you need any help or have questions, feel free to contact us at https://www.gocontigo.com/support/contact-us, call 1-888-262-0622, or chat with us live. We’re available Monday to Friday, 9 AM to 5 PM ET.
Thanks again!
—Contigo Consumer Care
Written by a customer while visiting gocontigo.com
Customer Rating
1
Contigo's worst design lid
on January 23, 2026
Posted by: Coffee adict
from Cerritos, CA
Gender:Male
I am a loyal Contigo product user UNTIL I upgraded to this product. I absolutely hate the lid. It does not close fully unless you really push down, It leaks, spills easily, and lid pops off if dropped (not idiot proof). After too many spills, I threw them out and went back to the Auto seal.
Response from gocontigo.comBy Contigo Consumer Care, Contigo, January 30, 2026
Hello!
Thank you for taking the time to share your experience, and I’m really sorry to hear how frustrating the Contigo® Byron 2.0 with SNAPSEAL™ Lid has been for you — especially as a long‑time Contigo user. When you upgrade expecting an improvement and instead deal with leaks, spills, and a lid that doesn’t feel secure, it’s completely understandable to feel disappointed.
A few tips may help with SNAPSEAL™ performance for Consumers who still have the mug:
1. Ensure the lid is fully snapped down until you hear or feel a firm click — partial closure can cause leaking.
2. Check the silicone seal inside the lid for any misalignment or debris, as this can prevent a proper seal.
3. Avoid overfilling, since liquid can push into the seal area and cause drips when the lid is closed.
4. Hand‑wash the lid to help maintain the integrity of the seal and prevent stiffness over time.
That said, your feedback is important — and it’s clear this design didn’t meet your expectations, especially compared to the AUTOSEAL® models you’ve trusted. Many Consumers prefer AUTOSEAL® for its one‑handed operation and fully leakproof performance, so returning to that line makes sense.
If you ever need help choosing a model that best fits your daily use or want support with any future Contigo products, our team is here to help.
Please contact us using our Contact Us form on the following website: https://www.gocontigo.com/support/contact-us
Have a nice day and weekend!
Thank you for taking the time to share your experience, and I’m really sorry to hear how frustrating the Contigo® Byron 2.0 with SNAPSEAL™ Lid has been for you — especially as a long‑time Contigo user. When you upgrade expecting an improvement and instead deal with leaks, spills, and a lid that doesn’t feel secure, it’s completely understandable to feel disappointed.
A few tips may help with SNAPSEAL™ performance for Consumers who still have the mug:
1. Ensure the lid is fully snapped down until you hear or feel a firm click — partial closure can cause leaking.
2. Check the silicone seal inside the lid for any misalignment or debris, as this can prevent a proper seal.
3. Avoid overfilling, since liquid can push into the seal area and cause drips when the lid is closed.
4. Hand‑wash the lid to help maintain the integrity of the seal and prevent stiffness over time.
That said, your feedback is important — and it’s clear this design didn’t meet your expectations, especially compared to the AUTOSEAL® models you’ve trusted. Many Consumers prefer AUTOSEAL® for its one‑handed operation and fully leakproof performance, so returning to that line makes sense.
If you ever need help choosing a model that best fits your daily use or want support with any future Contigo products, our team is here to help.
Please contact us using our Contact Us form on the following website: https://www.gocontigo.com/support/contact-us
Have a nice day and weekend!
Written by a customer while visiting gocontigo.com
Customer Rating
5
Contigo Byron 2.0 stainless steel Travel Mug with
on January 14, 2026
Posted by: hienn31_4991
My collector Contigo Byron 2.0 stainless steel Travel Mug with snapseal lid and grip 🥰 . My kids carry it to school everyday . Nice construction, assembly , capacity and so insulation.
Written by a customer while visiting influenster.com
Customer Rating
2
Needs a better lid.
on January 12, 2026
Posted by: Ernest 1050
I find trying to drink out of this in the dark is not easy, I usually take a drink of cold water with me to bed as I suffer from dry mouth. I reach over during the night and even in daytime I cannot get a drink without spilling some. The lid is not leaking, it is trying to line up my mouth with the hole in the lid. Most travel mugs have something you can feel with your mouth or tongue before you attempt to drink this does not. .Poor design.
No, I would not recommend this to a friend.
Response from gocontigo.comBy Contigo Care, January 13, 2026
Hello,
We’re sorry to hear that your new mug leaked and caused damage to your belongings. This is not the experience we want for our customers, and we understand how frustrating it can be. Please contact us via Contact Us form on our website so we can address these issues. We can help troubleshoot the issue.
Thank you!
We’re sorry to hear that your new mug leaked and caused damage to your belongings. This is not the experience we want for our customers, and we understand how frustrating it can be. Please contact us via Contact Us form on our website so we can address these issues. We can help troubleshoot the issue.
Thank you!
Written by a customer while visiting gocontigo.com
Customer Rating
4
Best mug I had in a long time and
on January 8, 2026
Posted by: Shadow417
from Millville N.J.
Gender:Male
First thing first I love my Contigo I have two but unfortunately the seal wears out then it starts to leak that is the only problem I have with it keeps my coffee hot for hours at work I was just wondering if you sell the seals that I can purchase or do I have to buy another one which is cool I will but I don't want to throw out the ones I have would love to keep on using them
I would recommend this to a friend!
Written by a customer while visiting gocontigo.com
Customer Rating
1
Lid leaks
on January 8, 2026
Posted by: Hoy270
from Ontario Canada
Gender:Male
Just bought this mug. The lid leaks so bad. Came into work this morning and coffee all in my bag. Waste of money.
Response from gocontigo.comBy Contigo Care, January 13, 2026
Hello,
We’re sorry to hear that your new mug leaked and caused damage to your belongings. This is not the experience we want for our customers, and we understand how frustrating it can be. Please contact us via Contact Us form on our website so we can address these issues. We can help troubleshoot the issue.
Thank you!
We’re sorry to hear that your new mug leaked and caused damage to your belongings. This is not the experience we want for our customers, and we understand how frustrating it can be. Please contact us via Contact Us form on our website so we can address these issues. We can help troubleshoot the issue.
Thank you!
Written by a customer while visiting gocontigo.com
Customer Rating
5
Keeps drinks hot for hours, leak-proof lid, comfor
on December 26, 2025
Posted by: amelias83_2301
I’ve been using these OXO 9-inch tongs and they’re excellent. Very sturdy, easy to grip, and gentle on non-stick cookware. The nylon heads provide great control without scratching pans. Perfect size for everyday cooking. Highly recommend!
Written by a customer while visiting influenster.com