Customer reviews from gocontigo.com
Contigo - Byron 20oz Travel Mug - Sake
Average customer rating
3.6
(529 Reviews)
Rating breakdown 529 reviews
5 Stars
257
4 Stars
62
3 Stars
62
2 Stars
58
1 Star
90
67%of customers recommend this product.
(
278 out of
417)
Customer Reviews for Contigo - Byron 20oz Travel Mug - Sake
Customer Rating
2
Snapseal issue
on December 16, 2022
Posted by: ReneeBella
from Denver, CO
Gender:Female
I don't understand why the little flap you open to drink doesn't open very far. When I take a sip, I can't. It just dribbles down my front! Am I missing something?
Response from gocontigo.comBy Contigo - Consumer Care team, Ignite, January 23, 2023
We appreciate your review of our Contigo product. We're sorry to hear that the little flap of your Byron Mug doesn't open. This feedback will be shared with our Brand Quality Team to better understand how we can improve this product. We want to make this right for you and we will be happy to discuss with you our Contigo Limited Lifetime Guarantee. We'd like to kindly request that you contact our Contigo customer service directly in order to help you get to the best resolution.
Written by a customer while visiting gocontigo.com
Customer Rating
2
Snapseal coffee mug
on December 12, 2022
Posted by: Ann54
from Long island Newyork
Gender:Female
I bought 2 of them drinking hole too small coffee burns my upper lips I can’t use them
No, I would not recommend this to a friend.
Response from gocontigo.comBy Contigo Consumer Care , Ignite , December 12, 2022
We appreciate your review of our Contigo product. We apologize for the experience you are having with your SNAPSEAL™ Insulated Stainless Steel Travel Mug with Grip. This feedback will be shared with our Brand Quality Team to better understand how we can improve this product. We want to make this right for you and we will be happy to discuss with you our Contigo Limited Lifetime Guarantee. We'd like to kindly request that you contact our Contigo customer service directly in order to help you get to the best resolution.
Written by a customer while visiting gocontigo.com
Customer Rating
3
Good cup/terrible Lid
on December 5, 2022
Posted by: Marshell927
from Detroit, MI
Gender:Female
Even though I love that the cups keep my items hot for a long time, I do not like that I cannot get a replacement lid. I should not have to buy another cup every time the lid is shot. This is what will make be search for a different brand that has replacement parts.
No, I would not recommend this to a friend.
Response from gocontigo.comBy Contigo Consumer Care , Ignite , December 12, 2022
We appreciate your review of our Contigo product. We apologize for the experience you are having with your Byron 2.0 Stainless Steel Travel Mug with SNAPSEAL™ Lid and Grip. This feedback will be shared with our Brand Quality Team to better understand how we can improve this product. We want to make this right for you and we will be happy to discuss with you our Contigo Limited Lifetime Guarantee. We'd like to kindly request that you contact our Contigo customer service directly in order to help you get to the best resolution.
Written by a customer while visiting gocontigo.com
Customer Rating
1
Worst design ever, very disappointed
on November 24, 2022
Posted by: SadRob
from Parker, CO
Gender:Male
I have used Contigo travel mugs for many years. Used to keep coffee hot for hours, but with the new ones I am lucky if coffee is lukewarm after 1 hour. Time to look for new Travel mugs that work well and keep the coffee hot a little longer than 1/2 to 1 hour.
No, I would not recommend this to a friend.
Response from gocontigo.comBy Contigo Consumer Care , Ignite , November 28, 2022
Hi! We appreciate your review of our Contigo product. We apologize for the experience you are having with your Byron mug. We want to make this right for you and we will be happy to discuss with you our Contigo Limited Lifetime Guarantee. We'd like to kindly request that you contact our Contigo customer service directly in order to help you get to the best resolution.
Written by a customer while visiting gocontigo.com
Customer Rating
3
Fantastic, while it works
on November 19, 2022
Posted by: Anonymous
from Bogotá, Colombia, S.A.
Gender:Male
I am a huge fan of Contigo, have bought more than 10 in the last 3 years. A few months ago my Contigo stopped working properly, it just didn’t keep the cool so I just remplaced it. My last one, a 20 oz one presented exactly the same problem, it didn’t maintain the cool and exude all the body as soon as you place some iced water on it.
How can I prevent this to happen again?
How can I prevent this to happen again?
Response from gocontigo.comBy Contigo Consumer Care , Ignite , November 22, 2022
We appreciate your review of our Contigo product. We apologize for the experience you are having with your SNAPSEAL™ Insulated Stainless Steel Travel Mug with Grip, 20 oz. This feedback will be shared with our Brand Quality Team to better understand how we can improve this product. We want to make this right for you and we will be happy to discuss with you our Contigo Limited Lifetime Guarantee. We'd like to kindly request that you contact our Contigo customer service directly in order to help you get to the best resolution.
Written by a customer while visiting gocontigo.com
Customer Rating
2
Not great if you like hot coffee
on October 26, 2022
Posted by: nyuamo
from Tucson
Gender:Female
My coffee is lukewarm by the time I get to work. I am very disappointed with this because the cup I drink on the way to work stays warmer in an open container...My work commute is 20 minutes.
Response from gocontigo.comBy Contigo Consumer Care , Ignite , November 8, 2022
We appreciate your review of our Contigo product. We apologize for the experience you are having with your Byron 2.0 Stainless Steel Travel Mug with SNAPSEAL™ Lid and Grip. This feedback will be shared with our Brand Quality Team to better understand how we can improve this product. We want to make this right for you and we will be happy to discuss with you our Contigo Limited Lifetime Guarantee. We'd like to kindly request that you contact our Contigo customer service directly in order to help you get to the best resolution.
Written by a customer while visiting gocontigo.com
Customer Rating
5
Contiguous snapseal
on September 14, 2022
Posted by: dottieb4
This keeps your coffee hot for several hours, & your cold beverages cold. Nothing else has worked as well as this has. I highly recommend this product
Written by a customer while visiting influenster.com
Customer Rating
1
TERRIBLE LID SEAL
on September 7, 2022
Posted by: WM1355
Gender:Male
TERRIBLE LID SEAL.................................
Response from gocontigo.comBy Contigo Consumer Care , Ignite, September 15, 2022
Hi! We appreciate your review of our Contigo product. We apologize for the experience you are having with your Byron mug. We want to make this right for you and we will be happy to discuss with you our Contigo Limited Lifetime Guarantee. We'd like to kindly request that you contact our Contigo customer service directly in order to help you get to the best resolution.
Written by a customer while visiting gocontigo.com