Customer reviews from gocontigo.com
Contigo - Byron 20oz Travel Mug - Sake
Average customer rating
3.6
(529 Reviews)
Rating breakdown 529 reviews
5 Stars
257
4 Stars
62
3 Stars
62
2 Stars
58
1 Star
90
67%of customers recommend this product.
(
278 out of
417)
Customer Reviews for Contigo - Byron 20oz Travel Mug - Sake
Customer Rating
2
3 stars only
on February 28, 2023
Posted by: Ianet
from Eden NC
Gender:Male
I have used my Contigo for few years. Tough coffee mug. Today when i was cleaning it, to remove coffee residue on the bottom of its lid and found out the rubber seal was tearing apart and came to realized-I was ingesting tiny bits of piece of this rubber which is carcinogenic. And my respect to this company fell 2 notches.
The product could have gone as far as providing 1 or 2 more rubber seals as extra for wear and tear.
The product could have gone as far as providing 1 or 2 more rubber seals as extra for wear and tear.
I would recommend this to a friend!
Response from gocontigo.comBy Contigo Consumer Care , Ignite , March 6, 2023
We appreciate your review of our Byron 2.0 Stainless Steel Travel Mug with SNAPSEAL™ Lid and Grip. We apologize that the seal of your mug is tearing apart. This feedback will be shared with our Brand Quality Team to better understand how we can improve this product. We want to make this right for you and we will be happy to discuss with you our Contigo Limited Lifetime Guarantee. We'd like to kindly request that you contact our Contigo customer service directly in order to help you get to the best resolution.
Written by a customer while visiting gocontigo.com
Customer Rating
5
Dependable
on February 20, 2023
Posted by: mayajeanne
Works when I need it, cleans easily as well. If there’s staining, I use a cleaning tablet i bought online to soak in hot water for 15 minutes and it’s good as new.
Written by a customer while visiting influenster.com
Customer Rating
1
Leaked all over my bag
on February 16, 2023
Posted by: Riss
Gender:Female
Well it promised leakproof and it wasn’t. Turns out the rubber is stretched out and was popping up. And reading all the reviews I’m not the only one. Bummer.
No, I would not recommend this to a friend.
Response from gocontigo.comBy Contigo Consumer Care team, Ignite, February 20, 2023
We appreciate your review of our Contigo product. We're sorry to hear that the rubber of your Byron Mug is stretched out and was popping up causing leaks. This feedback will be shared with our Brand Quality Team to better understand how we can improve this product. We want to make this right for you and we will be happy to discuss with you our Contigo Limited Lifetime Guarantee. We'd like to kindly request that you contact our Contigo customer service directly in order to help you get to the best resolution.
Written by a customer while visiting gocontigo.com
Customer Rating
5
Perfect for everyday use
on February 9, 2023
Posted by: Alkid
from Bay Area California
Gender:Male
Keeps my coffee hot for hours even when it’s cold out or when packed in my cooled lunch bag. It even takes a beating from me dropping it several times on concrete!!!
I would recommend this to a friend!
Written by a customer while visiting gocontigo.com
Customer Rating
5
Took a Whippin', Never started Drippin'
on January 9, 2023
Posted by: JoeGi_Bear
from Colorado Springs, CO
Gender:Male
I've had this for a little over 3 and a half years now. Used it every Monday-Friday for all 156+ weeks. Never had an issue. Cleaning is slightly inconvenient but, the gaskets and seal is what help it stay leak resistant.
I work in a fabrication shop and have hit this thing with a forklift, knocked off a table probably a hundred times, dropped steel and aluminum on top of it a hundred more. I ABUSE this thing. I throw it around and on top of products (laying sideways, WITH NO LEAKS) when I can't hold it in my hand. It goes with me all over the the company compound. I've melted the edge of it (the drinking side) with welding slag (lightly sanded the edge back smooth to make it usable). Spilt solvent paints and chemicals on it. Threw it in the dishwasher (I know I'm not supposed to but, things happen) and just this morning hit it with an angle grinder on accident. THIS THING WILL NOT GIVE UP!!! Highly recommend. I've left outside in the BITTER Colorado cold and was still sipping hot coffee throughout the day. Won't be buying another one anytime soon because it works just like it did on the first day.
Definitely worth the money it costs. Recommend for all NON-OFFICE related work, where durability, convenience and reliability are important.
I would recommend this to a friend!
Written by a customer while visiting gocontigo.com
Customer Rating
2
Snap seal — not a fan
on January 7, 2023
Posted by: Chris1016
from Cleveland, Ohioe
Gender:Male
I’ve owned two other Contigo auto seal travel mugs in the past and they lasted for years, working perfectly, before I had them replaced because I damaged them. My wife bought me the Byron snap seal for Christmas and it worked well for two weeks before the snap seal failed. The rubber ball/gasket under the lid used to seal must have fallen off during the time I hand washed the product. My travel mug no longer keeps the drink hot/cold, but leaks as well from where you drink.
No, I would not recommend this to a friend.
Response from gocontigo.comBy Contigo - Consumer Care, Ignite, January 18, 2023
We appreciate your review of our Contigo product. We're sorry to hear that there you are having issues with your Byron Mug. This feedback will be shared with our Brand Quality Team to better understand how we can improve this product. We want to make this right for you and we will be happy to discuss with you our Contigo Limited Lifetime Guarantee. We'd like to kindly request that you contact our Contigo customer service directly in order to help you get to the best resolution.
Written by a customer while visiting gocontigo.com
Customer Rating
5
Contigo
on December 20, 2022
Posted by: soniak31
I love Contigo brand for my morning coffee. It doesn’t spill and keeps it warm. It’s a great affordable option. Would recommend
Written by a customer while visiting influenster.com
Customer Rating
2
Low heat retention
on December 20, 2022
Posted by: al6d
from California
Gender:Male
Keeps contents hot for an hour before cooling down transition. Turns to luke warm by hour 5. There are better contigo products than this
No, I would not recommend this to a friend.
Response from gocontigo.comBy Contigo Consumer Care , Ignite, December 27, 2022
Hi! We appreciate your review of our Contigo product. We apologize for the experience you are having with your Byron mug. We want to make this right for you and we will be happy to discuss with you our Contigo Limited Lifetime Guarantee. We'd like to kindly request that you contact our Contigo customer service directly in order to help you get to the best resolution.
Written by a customer while visiting gocontigo.com