Customer reviews from gocontigo.com
Contigo - Byron 20oz Travel Mug - Sake
Average customer rating
3.6
(529 Reviews)
Rating breakdown 529 reviews
5 Stars
257
4 Stars
62
3 Stars
62
2 Stars
58
1 Star
90
67%of customers recommend this product.
(
278 out of
417)
Customer Reviews for Contigo - Byron 20oz Travel Mug - Sake
Customer Rating
1
Does not keep liquid hot.
on September 7, 2023
Posted by: sue27
Gender:Female
Received a Contigo Snapseal 20 oz Insulated Stainless Steel Travel Mug as a gift in January 2023, to replace one that I had for 5 years (which performed well but needed deep cleaning...). New Contigo mug no longer keeps hot liquid hot. Doesn't even keep it warm. I fill it with coffee at 7:00am, and by 8:00am, the coffee is cold. Not sure why. Would like to have this product perform like the one I had for 5 years, but don't trust it and will be looking for another travel mug that works.
No, I would not recommend this to a friend.
Response from gocontigo.comBy Contigo Consumer Care , Ignite , September 8, 2023
We appreciate your review of our Contigo product. We apologize for the experience you are having with your SNAPSEAL™ Insulated Stainless Steel Travel Mug. This feedback will be shared with our Brand Quality Team to better understand how we can improve this product. We want to make this right for you and we will be happy to discuss with you our Contigo Limited Lifetime Guarantee. We'd like to kindly request that you contact our Contigo customer service directly in order to help you get to the best resolution.
Written by a customer while visiting gocontigo.com
Customer Rating
3
It works
on September 5, 2023
Posted by: veronicao55
It works.all day i take it to school work and it always keeps every thing really warm like i have to put luke warm warm in because hot water doesnt cool down fast
Written by a customer while visiting influenster.com
Customer Rating
5
best I've ever used
on August 15, 2023
Posted by: great product
from Simpsonville South Carolina
Gender:Male
No leaks, keeps my coffee hot all day, love the leak proof lid
Written by a customer while visiting gocontigo.com
Customer Rating
3
Keeps the Joe warm but the lid is trash
on August 9, 2023
Posted by: cbrick
from New York
Gender:Male
This mug keeps my coffee warm for hours and I like that but their "seal technology" that they brag about is the worst part of mug. The plastic seal fell apart and I kept drinking in my coffee. Now it leaks very badly. I even dribble when drinking from it. To me it no longer can be used to drink from so what I do is just use it a thermos. I make enough coffee for two cups. Poor my 1st cup into a regular cup and then the 2nd into my know thermos that used to be my travel mug. When I ready for my 2nd cup of coffee I poor from my thermos (this product) into my regular cup. It works me at the office but is not what I had wanted when I bought this. I came to this site to find a replacement seal but they are not sold. If I could buy 4 or 5 of them and replace as needed, this would be a great travel mug.
Response from gocontigo.comBy Contigo Consumer Care , Ignite , August 14, 2023
We appreciate your review of our Contigo product. We apologize for the experience you are having with your SNAPSEAL™ Insulated Stainless Steel Travel Mug . This feedback will be shared with our Brand Quality Team to better understand how we can improve this product. We want to make this right for you and we will be happy to discuss with you our Contigo Limited Lifetime Guarantee. We'd like to kindly request that you contact our Contigo customer service directly in order to help you get to the best resolution.
Written by a customer while visiting gocontigo.com
Customer Rating
5
Best Steel travel mug
on July 27, 2023
Posted by: Kimmy71
from Humble, TX
Gender:Female
I own 4 of these as well as the 20oz. Absolutely love them. I can keep the small crushed ice in my cup for almost an entire day. They also keep hot beverages very well too!!
Written by a customer while visiting gocontigo.com
Customer Rating
4
Great Buy
on July 11, 2023
Posted by: Eddy67
from Round Rock Tx
Gender:Female
I have had my mugs for over 3 years now. My only problem is I want to purchase extra snap lock lids and gaskets and I cannot find the replacements in the webpage.
I would recommend this to a friend!
Written by a customer while visiting gocontigo.com
Customer Rating
4
Awesome Except for
on July 5, 2023
Posted by: Jjjjjj
LOVE this travel mug!! I have been using it for years (at least 10). I would give it a six out of five stars EXCEPT: I hate the rubber hand grip. When I rinse it, water, gets trapped underneath it, and no matter how much I dry it, as I begin to use it,my hand still gets wet and/or water drips on me as I drink from it. The earlier versions of this mug did not have this rubber hand grip. I cannot find the mug currently sold without the hand grip which makes me very sad. I am currently searching for a replacement. I may have to leave Contigo.😞
Written by a customer while visiting gocontigo.com
Customer Rating
4
Lid cleaning possible?
on June 14, 2023
Posted by: Robski
from AZ
Gender:Male
Nice mug but I have gunk growing on the inside of the center hole of the lid. How the heck do you take it apart to clean inside the hole where the snapseal goes through the nug?
Written by a customer while visiting gocontigo.com