Customer reviews from gocontigo.com
Contigo - Ashand 24 Oz Water Bottle - Sake
Average customer rating
3.9
(155 Reviews)
Rating breakdown 155 reviews
5 Stars
93
4 Stars
11
3 Stars
13
2 Stars
16
1 Star
22
74%of customers recommend this product.
(
108 out of
146)
Customer Reviews for Contigo - Ashand 24 Oz Water Bottle - Sake
Customer Rating
1
quality control disappointment
on August 18, 2023
Posted by: Sinezona
I had the old model for years until I finally dropped it enough times that it broke. I then got the new Ashland as a replacement and was excited to see it came in a pretty lavender. After only a few months use the silicone mechanism broke and it was leaking and I was sucking up air through the straw. I contacted customer service and they were very prompt in getting me a replacement but after a few months use this one seems to have failed the same way. Additionally there's no way to remove the silicone mouthpiece for cleaning so mold builds up in there pretty quickly and it's very difficult to clean even when I purchased a brush designed for reusable straws. I was planning on replacing this with one of the other models with a more open mouthpiece for easier cleaning but the quality control problems have me a bit hesitant to purchase another contigo product despite how much I liked their older designs.
Response from gocontigo.comBy Contigo Consumer Care , Ignite , August 22, 2023
We appreciate your review of our Contigo product. We apologize for the experience you are having with your Ashland 2.0 AUTOSPOUT® Water Bottle, 24 oz. This feedback will be shared with our Brand Quality Team to better understand how we can improve this product. We want to make this right for you. We'd like to kindly request that you contact our Contigo customer service directly in order to help you get to the best resolution.
Written by a customer while visiting gocontigo.com
Customer Rating
2
Badly value engineered version of a great bottle
on July 17, 2023
Posted by: Jo M
from Bay Area, California
Gender:Female
Value Engineered some of the best features out of version 1! I can accept the thinner plastic walls but I was really disappointed with this compared with the previous Ashland water bottle. I had to cut a notch in the bottom of the straw because now it's just pushed into the lid it falls out and is blocked against the bottom of the water so you can't get water out. If you push the straw too far into the cap the spout won't close - very frustrating!!! The other irritating change is that the clip is gone from the handle so now I need to use my own karabiner to secure it to my back pack or paddle board bungee.
No, I would not recommend this to a friend.
Response from gocontigo.comBy Contigo Consumer Care , Ignite , July 18, 2023
We appreciate your review of our Contigo Ashland 2.0 AUTOSPOUT® Water Bottle, 24 oz. This feedback will be shared with our Brand Quality Team to better understand how we can improve this product. For warranty assistance, we'd like to kindly request that you contact our Contigo customer service directly in order to help you get to the best resolution.
Written by a customer while visiting gocontigo.com
Customer Rating
1
Cool pop up straw / aweful dripping lid design
on July 14, 2023
Posted by: RodrigoM
from Chile
Gender:Male
Love the pop up straw / drinking stuff. But sadly it filters (drips from the lid) when you put it inside the backpack and the heavy lid turns the bottle down. We bought two and this started happening only after a couple of weeks of using it, I belive the is a design flaw in the part that gets pressed when you close the straw tip.
No, I would not recommend this to a friend.
Response from gocontigo.comBy Contigo Consumer Care , Ignite , July 14, 2023
We appreciate your review of our Contigo product. We apologize Ashland 2.0 AUTOSPOUT® Water Bottle, 24 oz is leaking. This feedback will be shared with our Brand Quality Team to better understand how we can improve this product. We want to make this right for you and we will be happy to discuss with you our Contigo Limited Lifetime Guarantee. We'd like to kindly request that you contact our Contigo customer service directly in order to help you get to the best resolution.
Written by a customer while visiting gocontigo.com
Customer Rating
2
I wanted to like it
on May 8, 2023
Posted by: Sinezona
I had the old Ashland with the clip handle for years and finally dropped it too many times and broke it, so I replaced it with this one. After a few months of use the silicone mechanism tore right under the spout so it's only sucking in air. I hope contigo's quality control hasn't gotten worse over all because I like the push button style water bottles and my last one was extremely durable. It's a great shade of lavender and I like the streamlined carry handle better than the carabiner style one.
Response from gocontigo.comBy Contigo Consumer Care, Ignite, May 10, 2023
We appreciate your review of our Contigo product. We're sorry to hear that the the silicone mechanism tore right under the spout of your Ashland Bottle. This feedback will be shared with our Brand Quality Team to better understand how we can improve this product. We want to make this right for you and we will be happy to discuss with you our Contigo Limited Lifetime Guarantee. We'd like to kindly request that you contact our Contigo customer service directly in order to help you get to the best resolution.
Written by a customer while visiting gocontigo.com
Customer Rating
2
Go back to previous design
on April 19, 2023
Posted by: KBattgirl
Very disappointed with the new style. I recently had to purchase new Contigo water bottles because I lost one of the old ones & the lid of another one broke (it lasted for a very long time). The new lids are very bulky/heavy. There is no longer a clip which I used all the time (women have to carry multiple items everywhere we go so being able to clip the water bottle to your purse was very helpful!) and the new straw set up does not work well. The previous straws were a hard plastic & all one piece which worked great. The new ones are a more flexible plastic that does not always stay inserted into the lid even when you push it in tightly.
I really wish you had stayed with the previous design. You know the saying, “If it ain’t broke, don’t fix it.”
I really wish you had stayed with the previous design. You know the saying, “If it ain’t broke, don’t fix it.”
Response from gocontigo.comBy Contigo Consumer Care , Ignite , April 25, 2023
We appreciate your review of our Contigo product. We apologize for the experience you are having with your Ashland 2.0 AUTOSPOUT® Water Bottle. This feedback will be shared with our Brand Quality Team to better understand how we can improve this product. We want to make this right for you and we will be happy to discuss with you our Contigo Limited Lifetime Guarantee. We'd like to kindly request that you contact our Contigo customer service directly in order to help you get to the best resolution.
Written by a customer while visiting gocontigo.com
Customer Rating
1
Leaks like Niagara Falls
on January 24, 2023
Posted by: Soaked76
from Saskatchewan
Gender:Female
Bought two of these bottles to switch out for my son to use while around the house to encourage him to drink water. Both lasted 5 months before they started leaking profusely when not in the upright position. Super disappointed as I have always had a lot of faith in contigo products before.
No, I would not recommend this to a friend.
Response from gocontigo.comBy Contigo - Consumer Care Team, Ignite, January 25, 2023
We appreciate your review of our Contigo product. We're sorry to hear that your Ashland Bottles started leaking profusely. This feedback will be shared with our Brand Quality Team to better understand how we can improve this product. We want to make this right for you and we will be happy to discuss with you our Contigo Limited Lifetime Guarantee. We'd like to kindly request that you contact our Contigo customer service directly in order to help you get to the best resolution.
Written by a customer while visiting gocontigo.com
Customer Rating
1
Old Faithful, but for the wrong reasons
on December 2, 2022
Posted by: Piplou
from Virginia
Gender:Female
Water spits out of the bottle after the lid has been shut. Initially I thought that it was because it was in my bag and pressure was building up from it shaking around. So I stopped putting it in my bag and just carried it in my hand to prevent as much movement within the bottle and that did not improve the problem either. The final straw was after taking a sip, setting the bottle down in a cup holder and picking it up and it spitting out a massive amount of water to the point that I had to change shirts. At that point, I went and purchased a new one because my daughters contigo water bottles are so awesome that I thought maybe it was just a fluke. Well this bottle does the same thing. It is extremely frustrating to open my water bottle while in a professional setting and water shoot out like a geyser. So I have started calling this bottle Old Faithful, and while that sounds like a compliment, it's really not.
No, I would not recommend this to a friend.
Response from gocontigo.comBy Contigo Consumer Care , Ignite , December 2, 2022
We appreciate your review of our Contigo product. We apologize for the experience you are having with your Ashland 2.0 AUTOSPOUT® Water Bottle, 24 oz. This feedback will be shared with our Brand Quality Team to better understand how we can improve this product. We want to make this right for you and we will be happy to discuss with you our Contigo Limited Lifetime Guarantee. We'd like to kindly request that you contact our Contigo customer service directly in order to help you get to the best resolution.
Written by a customer while visiting gocontigo.com
Customer Rating
4
Leaks when tipped over
on November 6, 2022
Posted by: SheRa
Gender:Female
I like my mint colored water bottle...But, the problem is when it gets tipped over some water leaks between the bottle and lid. Please fix this guys!
I would recommend this to a friend!
Written by a customer while visiting gocontigo.com