Customer reviews from gocontigo.com
Contigo - Ashand 24 Oz Water Bottle - Sake
Average customer rating
3.9
(155 Reviews)
Rating breakdown 155 reviews
5 Stars
93
4 Stars
11
3 Stars
13
2 Stars
16
1 Star
22
74%of customers recommend this product.
(
108 out of
146)
Customer Reviews for Contigo - Ashand 24 Oz Water Bottle - Sake
Customer Rating
1
Worst water bottle ever!
on June 29, 2026
Posted by: Hercules
from Colorado
Gender:Female
I just bought this water bottle, because I misplaced my regular water bottle. The only thing I like about it is that it fits in my cup holder.
If I leave the “straw” open it leaks; water comes up the straw and pours out.
If I close the cap, when I open it, it sprays water all over.
I think I’ll take it back for a refund and never buy Contigo again.
If I leave the “straw” open it leaks; water comes up the straw and pours out.
If I close the cap, when I open it, it sprays water all over.
I think I’ll take it back for a refund and never buy Contigo again.
No, I would not recommend this to a friend.
Response from gocontigo.comBy Contigo Care, July 7, 2026
Hello,
We're sorry to hear your new water bottle hasn't met your expectations. That’s not the experience we want you to have. We'd like to learn more about the leaking and pressure buildup you're experiencing so we can help. Please reach out to us via Contigo "Contact Us" website. We’re available Mon.-Fri. 9am -5pm Eastern Time. Our product specialists will be more than happy to help you.
Thank you!
We're sorry to hear your new water bottle hasn't met your expectations. That’s not the experience we want you to have. We'd like to learn more about the leaking and pressure buildup you're experiencing so we can help. Please reach out to us via Contigo "Contact Us" website. We’re available Mon.-Fri. 9am -5pm Eastern Time. Our product specialists will be more than happy to help you.
Thank you!
Written by a customer while visiting gocontigo.com
Customer Rating
1
Hard NO
on June 16, 2026
Posted by: CarDel
from Connecticut
Gender:Female
I received this water bottle as a gift. Initially it was great. But after about 8 months the plastic mechanism that holds the straw has torn. This bottle is no longer usable. I would not recommend it. I would not buy again.
No, I would not recommend this to a friend.
Response from gocontigo.comBy Contigo Consumer Care, June 18, 2026
Hello Kelly,
Thank you for reaching out to us with your feedback on our Ashland 2.0 Water Bottle. We're sorry to hear that the plastic component holding the straw became damaged and that this has affected the usability of your water bottle.
We understand how disappointing it is when a product does not provide the durability you expect. We appreciate you taking the time to share your experience.
If you require assistance, please do not hesitate to get in touch with us directly. You can do so via the 'Contact Us' form on our official website. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
Contigo® Consumer Care
Thank you for reaching out to us with your feedback on our Ashland 2.0 Water Bottle. We're sorry to hear that the plastic component holding the straw became damaged and that this has affected the usability of your water bottle.
We understand how disappointing it is when a product does not provide the durability you expect. We appreciate you taking the time to share your experience.
If you require assistance, please do not hesitate to get in touch with us directly. You can do so via the 'Contact Us' form on our official website. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
Contigo® Consumer Care
Written by a customer while visiting gocontigo.com
Customer Rating
1
Hard no
on February 25, 2026
Posted by: Tskog
from MN
Gender:Female
The inside rubber straw mechanism (attached to the pop up part) keeps tearing despite always hand washing it and that causes the straw function to not work. I’m now on the second replacement in as many years. Knowing what I know I recommend you Pass on this style and get one that doesn’t require the rubber inner straw part.
No, I would not recommend this to a friend.
Response from gocontigo.comBy Contigo Consumer Care, March 4, 2026
Hello,
Thank you for reaching out to us with your feedback on our Ashland 2.0 Water Bottle with AUTOSPOUT® Lid. We are sorry to hear about the recurring issues with the internal rubber straw mechanism and understand how frustrating it can be when the straw function stops working, even with careful hand washing. This falls short of the quality we aim to deliver and the experience we want for our customers.
We appreciate your feedback, as it helps us identify areas for improvement.
If you require assistance, please do not hesitate to get in touch with us directly. You can do so via the 'Contact Us' form on our official website. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
Contigo® Consumer Care
Thank you for reaching out to us with your feedback on our Ashland 2.0 Water Bottle with AUTOSPOUT® Lid. We are sorry to hear about the recurring issues with the internal rubber straw mechanism and understand how frustrating it can be when the straw function stops working, even with careful hand washing. This falls short of the quality we aim to deliver and the experience we want for our customers.
We appreciate your feedback, as it helps us identify areas for improvement.
If you require assistance, please do not hesitate to get in touch with us directly. You can do so via the 'Contact Us' form on our official website. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
Contigo® Consumer Care
Written by a customer while visiting gocontigo.com
Customer Rating
2
Disappointed ☹️
on September 19, 2025
Posted by: Msblkbty
from Florida
Gender:Female
I purchased this water bottle and was very disappointed, the straw started squeaking as I was drinking out of it an then it started getting mold onto the straw and the cup itself, all I’ve ever put into it was water for work since we could only use clear water bottles
No, I would not recommend this to a friend.
Response from gocontigo.comBy Contigo Consumer Care, October 2, 2025
Hello, Thank you for reaching out to us and sharing your feedback on our Ashland 2.0 Water Bottle with AUTOSPOUT® Lid. We are sorry to hear that the product did not meet your expectations. To avoid the black discolorations or natural build up from occurring, please keep the bottles clean & dry between reuses. Do not store beverages overnight in bottle. Always store with straw, lid, and body disassembled and separated to allow parts to remain completely dry and free of visible moisture to prevent discoloration. That being said, we truly value your feedback and it will be forwarded to the appropriate department for further review. For assistance, please do not hesitate to get in touch with us directly. You can do so via the 'Contact Us' form on our official website. We’re available Mon.-Fri. 9am - 5pm Eastern Time. Thank you! Contigo® Consumer Care
Written by a customer while visiting gocontigo.com
Customer Rating
3
Straw started sucking air!
on August 14, 2025
Posted by: gloryglory
Gender:Female
I have two of these Contigo water bottles... but both of them had started sucking air... making noise
and the water does not come thru! I had adjusted the straws and the sound persists.
I had loved these two bottles... but not they seem to be unfixable.
and the water does not come thru! I had adjusted the straws and the sound persists.
I had loved these two bottles... but not they seem to be unfixable.
No, I would not recommend this to a friend.
Response from gocontigo.comBy Contigo® Consumer Care, August 15, 2025
Hello. We are very sorry to hear about the issues you are experiencing with your Contigo® Ashland 2.0 Water Bottles.
We understand how frustrating it can be when a product you love stops functioning properly, especially after repeated use.
The air-sucking noise and difficulty getting water to flow are often caused by misalignment or wear in the straw or lid components. Since you have already tried adjusting the straws without success, it sounds like the bottles may have developed a defect. This is not the experience we want our consumers to have.
We recommend initiating a warranty claim on our website by clicking Support>Limited Warranty>Start a Warranty Claim.
If you have any more feedback, please reach out to us via our Contact Us form on our website. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
Contigo® Consumer Care
We understand how frustrating it can be when a product you love stops functioning properly, especially after repeated use.
The air-sucking noise and difficulty getting water to flow are often caused by misalignment or wear in the straw or lid components. Since you have already tried adjusting the straws without success, it sounds like the bottles may have developed a defect. This is not the experience we want our consumers to have.
We recommend initiating a warranty claim on our website by clicking Support>Limited Warranty>Start a Warranty Claim.
If you have any more feedback, please reach out to us via our Contact Us form on our website. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
Contigo® Consumer Care
Written by a customer while visiting gocontigo.com
Customer Rating
3
Design Flaw
on June 29, 2025
Posted by: Ksauce
from Sachse, Texas
Gender:Male
This is the 5th Contigo product we have owned. I like the flip-up spout design but the plastic shell around the mouthpiece needs some work. I accidentally knocked it off my side table onto carpet and the shell broke. It snaps around the silicone mouthpiece and now the tiny clips that hold the 2 pieces together broke off and it wont stay together any longer. I Super Glued it back together, not sure how long this will last. Needs a more robust design on the flip up mouthpiece. Otherwise, typical Contigo quality.
I would recommend this to a friend!
Response from gocontigo.comBy Consumer Care, July 11, 2025
Hi,
Thank you for being a loyal Contigo user—we really appreciate your continued support across multiple products. We're glad to hear you enjoy the flip-up spout design and overall quality of the Contigo® Ashland 2.0 Stainless Steel Water Bottle, but we’re sorry to hear about the issue with the mouthpiece shell. We understand how frustrating it is when something breaks with a light drop, and your feedback about the clip design is truly helpful.
Durability is a top priority for us, and we’re always working to improve based on real-world use. If you'd like assistance with our warranty options, feel free to reach out to us via LiveChat, call us at 1-888-262-0622, or visit our support page at https://www.gocontigo.com/support/contact-us. We’d be happy to help!
—Contigo Consumer Care
Thank you for being a loyal Contigo user—we really appreciate your continued support across multiple products. We're glad to hear you enjoy the flip-up spout design and overall quality of the Contigo® Ashland 2.0 Stainless Steel Water Bottle, but we’re sorry to hear about the issue with the mouthpiece shell. We understand how frustrating it is when something breaks with a light drop, and your feedback about the clip design is truly helpful.
Durability is a top priority for us, and we’re always working to improve based on real-world use. If you'd like assistance with our warranty options, feel free to reach out to us via LiveChat, call us at 1-888-262-0622, or visit our support page at https://www.gocontigo.com/support/contact-us. We’d be happy to help!
—Contigo Consumer Care
Written by a customer while visiting gocontigo.com
Customer Rating
2
It leaks!
on April 17, 2025
Posted by: K T A W
from California
Gender:Female
It leaks! When it falls on it's side it leaks all over everything! Hard to clean all nooks & crannies from getting mildew.
No, I would not recommend this to a friend.
Response from gocontigo.comBy Contigo Consumer Care, April 23, 2025
Hello, thank you for your feedback on our Contigo® Ashland 2.0 Water Bottle with AUTOSPOUT® Lid, 24oz. We are sorry that it did not meet your expectations. Contigo prides itself on the quality of its products, and we take all feedback seriously. Your feedback will be forwarded to the relevant department.
If you need our help, please reach out to us via our official Contigo "Contact Us" website form https://www.gocontigo.com/support/contact-us. We’re available Mon.-Fri. 9 am -5 pm Eastern Time. Our product specialists will be more than happy to help you.
Thank you,
Contigo Consumer Care
If you need our help, please reach out to us via our official Contigo "Contact Us" website form https://www.gocontigo.com/support/contact-us. We’re available Mon.-Fri. 9 am -5 pm Eastern Time. Our product specialists will be more than happy to help you.
Thank you,
Contigo Consumer Care
Written by a customer while visiting gocontigo.com
Customer Rating
4
Recommend handwashing
on March 5, 2025
Posted by: coolwater
from California
Gender:Female
Received this as a Christmas gift and I was thrilled with it. That one was not an auto spout as I prefer no straw. someone else in the house was loading the dishwasher and put bottle in for cleaning, Dishwasher deformed by the bottle where the lid no longer fits. I was really
disappointed because it came from someone very special and I thought of them every time I used it. Reluctantly, I’ve had to replace it, and I got the auto spout this time.
disappointed because it came from someone very special and I thought of them every time I used it. Reluctantly, I’ve had to replace it, and I got the auto spout this time.
I would recommend this to a friend!
Written by a customer while visiting gocontigo.com