Customer Reviews for Tempur-Pedic - ProAdapt 2.0 Firm Queen Mattress - Blue & Gray
Customer Rating
4
After 1 month a B+
on May 8, 2023
Posted by: Mesa Sleeper
from Mesa, AZ
This mattress is comfortable and is almost firm enough for us. What brings it down from an A is we know that after 5-10 years this mattress that is already not firm enough will be even softer and uncomfortable. We were told this is the most firm mattress sold by Tempurpedic. :(
These mattresses are not what they once were before. I started off with a medium firm, it was too firm and caused sharp pain on my elbows and shoulders. Then I was steered towards the soft; which turned out to be too soft, it feels like a cheap 20 year old mattress with no support at all, I literally sleep in a bowed position. Because of the lack of support, I filed a warranty claim under the impression I received a faulty product, the warranty chose to deny my claim after making me hop through hoops of fire for them. (warranty literally wants you to take a picture of the whole mattress with no sheets, a straight edge on it and a quarter in between the straight edge and the mattress at specific angles, multiple times I explained to them the integrity is faulty not the actual physical shape) Because of this faulty/poor mattress I have developed a constant subtle lower back pain. I'm out of my house 3-6 nights a month, and the nights I don't sleep on my Tempur Pedic I wake up with no pain on my back and actually somewhat rested, I have come to dread sleeping on this mattress. Tempur Pedic has no timeless classic of a product, their lineup is all propaganda. Their mattresses bottom out at varying points depending on the firmness and when they do it is the equivalent of concrete not clouds. The competition has caught up to Tempur Pedic, they are no longer what they once upon a time were. A consumer can buy a mattress of a fraction of the cost with a topper and have a better quality sleep. Until further notice I'm stuck with this mattress because I financed it and cannot simply throw it out. Neither Tempur Pedic, the box store I bought it from are willing to hold themselves accountable for this poor product. You have been warned.
Adjustable top and bottom is nice. Can sleep in a bed and not a recliner. But still hurts sides of legs, whichever side I sleep on. Had hoped it would be comfy and not be hurting. Especially for the cost. Never spent that much on a bed.
Well, our choice was Firm, and it is. It feels like a bench when you first sit on it, but in a few seconds you sink in just enough to be cradled. A perfect balance of 'no saggy spots' and 'no pressure on shoulders, hips, or knees. The other treat is that when either I or my wife get up (in the night) or first out of bed, the mattress does not move/jiggle. You don't know the other has gone - and you just keep sleeping. Our previous mattresses were top quality, but with springs. This one doesn't flex like that - which is great.
We unfortunately had to use our warranty because our mattress was sagging after 4 years. We decided to upgrade to a better mattress. When delivered it felt like a concrete slab! We slept one night & it was miserable, called Tempurpedic the next morning & we were told we could NOT exchange for a different mattress because it was a warranty replacement! SO, apparently Tempurpedic can send out any crappy mattress they want & if it's a warranty replacement the customer has ZERO RECOURSE! Unbelievable that they would treat 15+ years customers like this!!
We had a Tempurpedic mattress in the past, after ten years decided to retire it, and to save money purchased another brand. Big mistake, I slept horribly and tried two different toppers to help, so no luck and with a sore back we had enough. Returned the toppers, it was too late for the mattress. But we went back to Tempurpedic and got this model and we LOVE it! We will never go back. No more back ache and clocking in hours of sound sleeping. Thank you!
Whatever you do stay away from this company for your mattress! They do not stand behind their products. Mattress didn't last more the. 2 years. Waste of money! You are better off buying an air mattress. They will find anyway they can not to stand behind what they sell! If I could give zero stars I would.