Customer reviews from tempurpedic.com
Tempur-Pedic - ProAdapt 2.0 Firm Queen Mattress - Blue & Gray
Average customer rating
4.5
(2,591 Reviews)
Rating breakdown 2,591 reviews
5 Stars
1,983
4 Stars
276
3 Stars
125
2 Stars
75
1 Star
132
88%of customers recommend this product.
(
2,287 out of
2,591)
Customer Reviews for Tempur-Pedic - ProAdapt 2.0 Firm Queen Mattress - Blue & Gray
Customer Rating
5
Best Mattress Ever
on September 6, 2023
Posted by: Ms Scarlet
from Jackson, SC
This mattress is amazing. Cool and comfortable, with just the right support. Truly improves the sleep experience dramatically. Wake up feeling refreshed and rejuvenated. Only thing is I wished I would have discovered it sooner!
I would recommend this to a friend!
Written by a customer while visiting tempurpedic.com
Customer Rating
1
Horrific Customer Service/Exchange Process
on September 6, 2023
Posted by: Frustrated and Angry Customer
from Oakland, CA
We purchased a Pro-Adapt Firm, knowing we have 90 days to try it and purchase a different model if that one didn't work for us. After a month, we decided to upgrade. The payment system was apparently down and it took a week to get through to anyone to process the payment. We paid over $2,000 more for the upgrade over a month and a half ago. We still have not received the mattress. I've spent 3.5 hours on the phone on various holds over a couple days, only to be told that the delivery company for some reason has not scheduled the delivery. I was told I would get an answer on this and a delivery date within 24 hours. This was a week ago and I am now on the phone again, trying to get through to someone. I've been on hold for ___ minutes so far and still no one was picked up. I'm on an endless loop of an automated message. Do not buy from Tempurpedic online. If I had to do it over again, I would not buy from them at all. This has been incredibly frustrating.
No, I would not recommend this to a friend.
Written by a customer while visiting tempurpedic.com
Customer Rating
5
Quality of product
on September 5, 2023
Posted by: Betsy
from Wis. Rapids, WI
I now can sleep throughout the night without waking up!
I would recommend this to a friend!
Written by a customer while visiting tempurpedic.com
Customer Rating
2
More Firm Than Expected
on September 5, 2023
Posted by: Soft Sleeper
from Maryland
I tested several Tempur-Pedic mattresses in store and determine the ProAdapt Soft model best suited my needs. The mattress was delivered this week and unfortunately, it's much more firm than the model I tested at the store. In fact, it is more firm than my old mattress that I decided to replace due to firmness. I checked the tag to make sure I wasn't accidentally given a medium or firm model, but it says soft. I am giving it the recommended 30 days, but if it does not soften I will ask for a different model or return entirely. My in store experience with the mattress was very high but so far I am disappointed with the mattress I had delivered to my home.
No, I would not recommend this to a friend.
Written by a customer while visiting tempurpedic.com
Posted by: Back Pain Go Away
from Fort Worth, Tx
Verified Purchase:Yes
[This review was collected as part of a promotion.] Once the mattress breaks in, you can't beat it. Very comfortable on side, back, and stomach.
I would recommend this to a friend!
Written by a customer while visiting tempurpedic.com
Customer Rating
5
Love our Tempur-Pedic
on September 4, 2023
Posted by: PB
from Edwardsville, KS
Second Tempur-Pedic we have have owned. Best investment in our sleep we have made. Love it.
I would recommend this to a friend!
Written by a customer while visiting tempurpedic.com
Customer Rating
1
5 to 7 to 10 to 14 day customer service nightmare!!
on September 4, 2023
Posted by: Sadden Customer
from Columbus Ohio
The issue is not with the product. I recently requested an exchange for my newly purchased mattress, to an upgraded more expensive model. Now, keep in mind that it took 32 days to receive my first mattress, including the adjustable bases. (that was also a fight to get) We are coming on 14 days and I still have not received my exchange mattress. I have called more times than I care to mention. Ever time I call, the wait time is awful long. When I finally speak to a "customer" service rep, I get an answer of your order will process in 5 to 7 days, call back. Along with the lovely " have I helped you? and is there anything else I can do?" HA!! You haven't done anything. So, I call back once again. 7 days to be fair. The response, I am sorry, it takes 7 to 10 days for your order to process. So, I call on day 10, then told to call back again. That it takes 10 to 14 days. Today, after being told not once but twice to speak to a special department and being on hold. AND hung up on twice. I am still no where. And calling on day 15. DO NOT, DO NOT purchase from on-line. Find a store, compare your prices. Do not get stuck in this horrible nightmare! When I asked if I could cancel my whole order and how long it would take for funds to be retransmitted. 10 to 14 days.......
No, I would not recommend this to a friend.
Written by a customer while visiting tempurpedic.com
Customer Rating
5
Night and day difference
on September 4, 2023
Posted by: Harvey's mattress
from Richmond,Tx
My wife and I had been sleeping on our old mattress for a few years and no matter how many pads we added to the top we still woke up restless and with back pain. Since the first night with the Tempur Pedic mattress it has been a night and day difference from the way we feel when we wake up refreshed and pain free.
I would recommend this to a friend!
Written by a customer while visiting tempurpedic.com