Customer reviews from tempurpedic.com
Tempur-Pedic - ProAdapt 2.0 Firm Queen Mattress - Blue & Gray
Average customer rating
4.5
(2,591 Reviews)
Rating breakdown 2,591 reviews
5 Stars
1,983
4 Stars
276
3 Stars
125
2 Stars
75
1 Star
132
88%of customers recommend this product.
(
2,287 out of
2,591)
Customer Reviews for Tempur-Pedic - ProAdapt 2.0 Firm Queen Mattress - Blue & Gray
Customer Rating
4
Bed is pretty good, customer service is horrible
on October 14, 2023
Posted by: Unhappy with customer service
from Ohio
Delivery was messed up twice with no regret for the impact it made on our lives. Limited communication to fix the issue; we were told we would get free pillows to make up for the difficulty, no communication since. When we reach out to Tempur-Pedic we were met with condescending responses and messages stating they couldn't find our order with our email despite sending screen shots of the purchase and exchanges with customer service. Despite the like or dislike of the bed we will never purchase from this company again. Customer service makes the difference and what we have received has been horrid
No, I would not recommend this to a friend.
Written by a customer while visiting tempurpedic.com
Customer Rating
3
Good but not great
on October 13, 2023
Posted by: Still sore when I wake up
from Collierville tn
Quality build but so far the 'adapt' feature that is praised for relieving pressure points has not impressed me or my wife. Month and a half in and hoping for improvement soon.
No, I would not recommend this to a friend.
Written by a customer while visiting tempurpedic.com
Customer Rating
5
!!!!!Perfect!!!!!
on October 13, 2023
Posted by: Happy Sleeper
from Henderson, NV
Hands down best mattress stands the test of time worth every penny.
I would recommend this to a friend!
Written by a customer while visiting tempurpedic.com
Posted by: Kimber
from Ohio
Verified Purchase:Yes
[This review was collected as part of a promotion.] Was hoping this bed would be the best thing since sliced bread, hoping it would cure all my problems with sleep and backaches and pains according to the countless reviews. It's not taken away my back pain at all and I actually wake up very frequently every night. Not sure what the problem is or if I just have the wrong mattress for me.
I would recommend this to a friend!
Written by a customer while visiting tempurpedic.com
Customer Rating
5
Very comfortable
on October 10, 2023
Posted by: The best night sleep!
from Oreland, Pa
I really love this mattress! A great night sleep! Excellent sales rep.
I would recommend this to a friend!
Written by a customer while visiting tempurpedic.com
Customer Rating
5
Great quality and comfort
on October 10, 2023
Posted by: Happy Sleeper
from Evansville, Indiana
This is best quality mattress that I have ever owned...and I over 50! Comfortable! I am now getting better sleep. Although it is expensive it is worth the investment.
I would recommend this to a friend!
Written by a customer while visiting tempurpedic.com
Customer Rating
4
Bed is ok, customer service leaves much to be desired
on October 10, 2023
Posted by: Not happy
from OH
Verified Purchase:Yes
[This review was collected as part of a promotion.] Bed is ok, works fine, almost too firm compared to what we tested in the stores. Delivery and customer service were awful. Delivery "forgot" to put our bed on the truck the first day with little apology, more like "oh-well, not our problem." After a conversation with them explaining the difficulty in being away from work as we are both directors in our respective companies, they promise to schedule delivery for the following week, later after 4pm. 5 days later my husband is pulled away from work at because they were on their way to deliver our bed, absolutely before 4, well before 4. To make it right they offered to send us 2 pillows. Fine, I was going to purchase new pillows anyways. Although it doesn't return the significant time away from work I don't have to shop for new pillows. This was the last correspondence from them 3 weeks ago, mid-September. Since then nothing, no emails, no pillows, and no answering the phone. I sent a follow up email from my email address, my name was used to purchase the bed but contact info was for my husband so he could coordinate things, quickly received a response telling me to go to the third party I purchased from. I purchased directly through the web site. I responded with this information and my husband's information and received a very rude and short response stating they couldn't find any record of my purchase with them so they couldn't help. I've finally sent the correspondence with my husband attached to my email. Let's see what happens. I suspect more of the same- nothing.
No, I would not recommend this to a friend.
Written by a customer while visiting tempurpedic.com
Customer Rating
2
We are hopeful that the mattress will adapt to us.
on October 9, 2023
Posted by: Hard to get used to...
from Lakeland TN
We are still hopeful that the mattress will adapt to us but so far we have woke up with our pressure points and joints hurting even more with this new mattress. You would think that a product would be really something with over 4K price point.
No, I would not recommend this to a friend.
Written by a customer while visiting tempurpedic.com