Customer reviews from geappliances.com
GE Profile - Refurbished Excellent - Opal Countertop Nugget Ice Maker with Side Tank - Stainless Steel
Average customer rating
4.1
(831 Reviews)
Rating breakdown 831 reviews
5 Stars
541
4 Stars
97
3 Stars
41
2 Stars
55
1 Star
97
80%of customers recommend this product.
(
549 out of
689)
Customer Reviews for GE Profile - Refurbished Excellent - Opal Countertop Nugget Ice Maker with Side Tank - Stainless Steel
Customer Rating
5
Great Product
on July 16, 2022
Posted by: Shutto2
from Titus, AL
We received our ice machine 2 weeks ago. We are in love with this machine. Makes a lot of ice quickly. No water line hookups just fill the reservoir and it starts making ice. We are using distilled water. I highly recommend this little work horse. Great machine!
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
OPAL ICEMAKER
on July 15, 2022
Posted by: South Ridge Family Clinic
from Ellisville, MS
We love it. This is our second one and we love the side tank on this one!!!
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
WORTH IT!
on July 15, 2022
Posted by: eck198
from Winchester, VA
FANTASTIC product - Set up and maintained as guided, works perfectly. Love the ability to schedule and power on/off from an app!
I would recommend this to a friend!
Features
5
Performance
4
Quality
5
Value
3
Written by a customer while visiting geappliances.com
Customer Rating
4
The best ice
on July 15, 2022
Posted by: IceIceBabie
We love the ice it makes, it just seems to run all. the. time. Kind of wish it didn’t make ice as soon as you use one scoop? And it has shut off randomly three times now. Not sure why. But the pros outweigh the cons because it’s still on the counter being used.
I would recommend this to a friend!
Features
4
Performance
3
Quality
5
Value
3
Written by a customer while visiting geappliances.com
Customer Rating
5
GE Profile Ice Maker
on July 14, 2022
Posted by: Icer
from ConCan ,TX
An amazing ice maker. It makes ice fast and it is great ice. Love it!
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
I LOVE NUGGET ICE!
on July 14, 2022
Posted by: Pecan2020
from Granbury, Tx
I have always been a fanatic about nugget ice! Our refrigerator ice maker broke six years ago and I have made a trip to Sonic once a week since then to purchase ice. I was SO EXCITED when I received this ice maker for my birthday! It's the perfect gift! I can't wait to use it every day. The Sonic folk are going to wonder what happened to me!
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
4
Messy
on July 14, 2022
Posted by: Coy606
from Arlington, Tx
It's fantastic as far as the ice goes- however this machine is rather messy. I pull the drawer out and it drips badly, creating a mess of melting water I need to clean up. And I almost have to take the tray all the way out of the machine to get the ice because the bucket is not hinged.
I would recommend this to a friend!
Features
4
Performance
4
Quality
4
Value
1
Written by a customer while visiting geappliances.com
Customer Rating
1
Too many problems
on July 12, 2022
Posted by: Careebeary
from Fresno, CA
My sister-in-law gifted us one of these machines about a year and a half ago. The ice it makes is absolutely fantastic, but there are so many problems.
First of all, we started off by using water from our Burkey water filter. I assumed that would be sufficient, but it quickly became apparent that it was not. The water started getting black stuff in it. I had a friend with an opal, and she said she only uses distilled water - so I’ve started using that, and it’s helped, but not gotten rid of it completely.
Secondly, the cleaning is a huge pain. It says to clean weekly, but it’s such a process, that I’m never able to get to that quickly. It says to run the water with cleaning solution through a few times, but I swear it takes like 10 times for it to work. Of course, this might be better resolved with more frequent cleaning, but what a pain!
Thirdly, the machine produces so much heat! I’ve vacuumed out the fan several times, but it still produces so much heat - which in turn causes the ice to melt.
Lastly, and definitely worst of all, my ice maker has developed a bulge behknd where the tray goes. Like the plastic has warped from the heat of the motor. It seems like a major malfunction which should be resolved by the company, but of course the warranty is only good for a year. The bulge causes the tray to pop out slightly which then causes the machine to stop producing ice.
For a machine that costs so much, you’d think there’d be better customer care and warranties. This thing is a piece of crap - but it produces fantastic ice - when it works!
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
2
Value
1
Response from geappliances.comBy Michael @ GE Appliances, GE Appliances, July 13, 2022
Hi there,
Thanks for taking the time to leave a review for your Opal, so sorry to hear about the issues that you've had thus far, we're sure this would be frustrating to say the least. We'd like to assist as best we can.
1. We do recommend that you only use distilled water in your Opal, this helps to cut down on mineral deposits. This article talks more about black residue in your unit and how to be rid of it: https://products.geappliances.com/appliance/gea-support-search-content?contentId=000060934&_ga=2.241969282.1621076406.1657639873-1391095742.1657639873
2. We appreciate you letting us know what you think about the cleaning process, we're always wanting to get better.
3. If you're finding that your unit is hot, take a look at this article for some troubleshooting tips to try: https://products.geappliances.com/appliance/gea-support-search-content?contentId=39602&_ga=2.127534093.1621076406.1657639873-1391095742.1657639873
If you continue to have issues with your Opal, we'd recommend reaching out to OnPoint for assistance. They can be contacted by visiting myopalservice.com or you can call 1-866-907-6718, M-F 8-8 EST.
We do hope this is helpful for you.
If you have other questions or concerns, know that we're happy to help.
All the best,
Michael@GEA
Thanks for taking the time to leave a review for your Opal, so sorry to hear about the issues that you've had thus far, we're sure this would be frustrating to say the least. We'd like to assist as best we can.
1. We do recommend that you only use distilled water in your Opal, this helps to cut down on mineral deposits. This article talks more about black residue in your unit and how to be rid of it: https://products.geappliances.com/appliance/gea-support-search-content?contentId=000060934&_ga=2.241969282.1621076406.1657639873-1391095742.1657639873
2. We appreciate you letting us know what you think about the cleaning process, we're always wanting to get better.
3. If you're finding that your unit is hot, take a look at this article for some troubleshooting tips to try: https://products.geappliances.com/appliance/gea-support-search-content?contentId=39602&_ga=2.127534093.1621076406.1657639873-1391095742.1657639873
If you continue to have issues with your Opal, we'd recommend reaching out to OnPoint for assistance. They can be contacted by visiting myopalservice.com or you can call 1-866-907-6718, M-F 8-8 EST.
We do hope this is helpful for you.
If you have other questions or concerns, know that we're happy to help.
All the best,
Michael@GEA
Written by a customer while visiting geappliances.com