Customer reviews from geappliances.com
GE Profile - Refurbished Excellent - Opal Countertop Nugget Ice Maker with Side Tank - Stainless Steel
Average customer rating
4.1
(831 Reviews)
Rating breakdown 831 reviews
5 Stars
541
4 Stars
97
3 Stars
41
2 Stars
55
1 Star
97
80%of customers recommend this product.
(
549 out of
689)
Customer Reviews for GE Profile - Refurbished Excellent - Opal Countertop Nugget Ice Maker with Side Tank - Stainless Steel
Customer Rating
4
Love it
on August 20, 2022
Posted by: JNP28
from Pace, Fl
It’s great so far! My only negative is it does run most of the day and is medium loud - not distracting but noticeable.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
3
Decent, but not great
on August 20, 2022
Posted by: BMWK9
I’ve had the ice maker for over a month now. When it works correctly, it’s great and produces a lot of ice. The ice cools a drink well, stays frozen for a good amount of time, yet is soft and crunchable. The ice maker seems to be on a constant defrost where there’s maybe 2-3 scoops of ice at any given time instead of the bin being full. There’s also a random squealing sound that happens occasionally, like a bearing or something is already going out. Frustrating when you spend this kind of money. I enjoy the maker but not sure I’d buy this same one again.
No, I would not recommend this to a friend.
Features
3
Performance
2
Quality
4
Value
3
Response from geappliances.comBy Guy@GEA, GE Appliances, August 29, 2022
Hey there, we appreciate you finding the time to share your honest feedback with us. While we're happy to know you love the ice, we're sorry your unit is defrosting more than it should. This could get frustrating and we're happy to help.
We first suggest the following tips to help correct this: https://products.geappliances.com/appliance/gea-support-search-content?contentId=000062724&_ga=2.193163757.1751821889.1661812914-1233938546.1597758556
If you still need assistance, we suggest you contact Opal Support at myopalservice.com or call 866-907-6718, M-F 8-8 EST.
We hope this is useful and we're grateful to have you in our GEA family.
Guy@GEA
We first suggest the following tips to help correct this: https://products.geappliances.com/appliance/gea-support-search-content?contentId=000062724&_ga=2.193163757.1751821889.1661812914-1233938546.1597758556
If you still need assistance, we suggest you contact Opal Support at myopalservice.com or call 866-907-6718, M-F 8-8 EST.
We hope this is useful and we're grateful to have you in our GEA family.
Guy@GEA
Written by a customer while visiting geappliances.com
Customer Rating
2
The noise!!!!!
on August 20, 2022
Posted by: KBaitman
from Huntley, IL
I love this ice maker but several times a day it makes the absolute loudest noise you can imagine. It sounds like we have a whole construction company working in our kitchen. It’s unreal. How can GE be ok with this as part of an appliance that sits in the kitchen? I have a video to share but the review only allows a photo. Can’t hear that noise in a photo.
No, I would not recommend this to a friend.
Features
4
Performance
2
Quality
2
Value
2
Response from geappliances.comBy Mike@GEA, GE Appliances, August 29, 2022
Hey there,
Thank you for taking some time to write about your Opal ice maker. We're truly sorry to hear it makes an unbearable noise and understand how frustrating it must be to deal with. Below is an article with a list of noises you can expect.
https://products.geappliances.com/appliance/gea-support-search-content?contentId=35276&_ga=2.196319535.2018296457.1661777698-1399050172.1598645166
If the information above does not help, , contact myopalservice.com, or you can also contact 1-866-907-6718, M-F 8-8 EST. Let us know if you need anything. Mike@GEA
Thank you for taking some time to write about your Opal ice maker. We're truly sorry to hear it makes an unbearable noise and understand how frustrating it must be to deal with. Below is an article with a list of noises you can expect.
https://products.geappliances.com/appliance/gea-support-search-content?contentId=35276&_ga=2.196319535.2018296457.1661777698-1399050172.1598645166
If the information above does not help, , contact myopalservice.com, or you can also contact 1-866-907-6718, M-F 8-8 EST. Let us know if you need anything. Mike@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
Great ice machine!
on August 19, 2022
Posted by: IceQueen77
from Tahlequah, OK
I have wanted an ice maker for quite some time. My daughter’s friend had this ice maker and recommended it to us. I absolutely love it. It’s so easy to take care of. I am one happy lady!
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
AMAZING ICE
on August 17, 2022
Posted by: BLEGEND
This is such an easy product to use! I absolutely love how quickly it makes the ice and also how small the ice is! I look forward to using it everyday!
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
1
Defective after 1 week
on August 17, 2022
Posted by: ACro
from Van Alstyne, TX
I purchased this VERY EXPENSIVE ice maker and after one week, the maching started making a sound like a chain saw. I have seen a few reviews with the same issue. I contacted manufacturer and it took a week for them to tell me they would replace my 1 week old machine. It has been 2 weeks and I still don't have my preplacement. Very disappointing.
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Mike@GEA, GE Appliances, August 29, 2022
Hey there,
We appreciate you bringing this matter to our attention. This isn't the kind of experience we want for our customers and we do understand your frustration. We would recommend following up with Opal to check the status of your replacement ice maker. You can email myopalservice.com, or you can also contact 1-866-907-6718, M-F 8-8 EST. We're here to help if you have any other concerns. Mike@GEA
We appreciate you bringing this matter to our attention. This isn't the kind of experience we want for our customers and we do understand your frustration. We would recommend following up with Opal to check the status of your replacement ice maker. You can email myopalservice.com, or you can also contact 1-866-907-6718, M-F 8-8 EST. We're here to help if you have any other concerns. Mike@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Would give no starts but not an option
on August 16, 2022
Posted by: iceless65
from oklahoma
It didn't work from day one. Nothing else to say about the product. Returned it
Features
3
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Shayla@GEA, GE_appliances, August 26, 2022
Hello - While we're glad to see you enjoyed the appearance of this ice maker, we regret to hear you returned it because it didn't work since the first day. This is certainly not what we'd expect, and we apologize for any inconvenience this has caused. Please know we strive to provide the best ownership experience and will be sure to share your feedback with our product development team.
Please know we offer support service for the Opal ice maker. You can go to myopalservice.com, or you can also call that department at 1-866-907-6718 from Monday through Friday, 8am to 8pm EST.
Also, we offer troubleshooting guides on our website, which you may refer to before calling support. You may visit here: https://www.geappliances.com/shop?search_query=opal+troubleshooting&results=support.
We hope you find this response insightful and that you will consider purchasing GE Appliances in the future, allowing us the opportunity to regain your faith in our products. Best wishes. -Shayla@GEA
Please know we offer support service for the Opal ice maker. You can go to myopalservice.com, or you can also call that department at 1-866-907-6718 from Monday through Friday, 8am to 8pm EST.
Also, we offer troubleshooting guides on our website, which you may refer to before calling support. You may visit here: https://www.geappliances.com/shop?search_query=opal+troubleshooting&results=support.
We hope you find this response insightful and that you will consider purchasing GE Appliances in the future, allowing us the opportunity to regain your faith in our products. Best wishes. -Shayla@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
AWESOME ice maker
on August 15, 2022
Posted by: MIMI2girls
from Oklahoma
We love our ice maker. We have had it for a couple of months now. We have 6 people in our office and we have yet to run out of ice. It works quietly which we love as well.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
4
Written by a customer while visiting geappliances.com