Customer reviews from geappliances.com
GE Profile - Refurbished Excellent - Opal Countertop Nugget Ice Maker with Side Tank - Stainless Steel
Average customer rating
4.1
(831 Reviews)
Rating breakdown 831 reviews
5 Stars
541
4 Stars
97
3 Stars
41
2 Stars
55
1 Star
97
80%of customers recommend this product.
(
549 out of
689)
Customer Reviews for GE Profile - Refurbished Excellent - Opal Countertop Nugget Ice Maker with Side Tank - Stainless Steel
Customer Rating
1
Product unreliable
on September 25, 2022
Posted by: AngelaN
from Dallas TX
Product stopped working after a couple of months. Unreliable. Would not recommend.
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Gina@GEA, GE_Appliances, September 30, 2022
We’re incredibly sorry your icemaker has stopped working and want you to know this is never the experience we expect for you. We can only imagine how frustrating this must be, as well as the inconvenience caused.
We recommend checking out the troubleshooting information on the support page here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=35289.
However, if the above is unhelpful in getting your unit running again, please reach out to our Opal Support team. Our Opal Support Line is available at 1-866-907-6718 or online at myopalservice.com.
If you need additional assistance, we’re always happy to lend a hand. -Gina@GEA
We recommend checking out the troubleshooting information on the support page here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=35289.
However, if the above is unhelpful in getting your unit running again, please reach out to our Opal Support team. Our Opal Support Line is available at 1-866-907-6718 or online at myopalservice.com.
If you need additional assistance, we’re always happy to lend a hand. -Gina@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Do not buy!
on September 24, 2022
Posted by: Best Nana Banana
from Hawaii
Does not work correctly. It freezes up and thaws constantly!
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Gina@GEA, GE_Appliances, September 29, 2022
Hi there and thanks for reaching out with your review. We’re terribly sorry your icemaker continues isn’t freezing or thawing correctly. This certainly isn’t the experience we expect for you, and we can imagine how irritating this must be. Please reach out to our Opal Support line at 1-866-907-6718 or online at myopalservice.com. They’re happy to help resolve this for you. -Gina@GEA
Written by a customer while visiting geappliances.com
Customer Rating
4
Opal ice
on September 24, 2022
Posted by: Sonic like ice
from In home
I love my nugget “Sonic ice” however it can be a very noisy machine at times. It was starting to show some sort of calcium deposits, build up on the outside of the machine-
I purchased a filter and cleaned it up well, but not sure if this is a defective problem as I’ve only had it for just over a month and we’ve been out of town for two weeks of that. I need to pay attention to it hoping it will not cause an issue to the machine because as we all know, it is pretty pricy.
I purchased a filter and cleaned it up well, but not sure if this is a defective problem as I’ve only had it for just over a month and we’ve been out of town for two weeks of that. I need to pay attention to it hoping it will not cause an issue to the machine because as we all know, it is pretty pricy.
I would recommend this to a friend!
Features
5
Performance
4
Quality
4
Value
3
Written by a customer while visiting geappliances.com
Customer Rating
5
Great Ice Maker
on September 23, 2022
Posted by: Granda1921
from Macon, Ga
I have been looking for an icemaker like this one, since I love the smaller pellets of ice.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
4
Best ice
on September 23, 2022
Posted by: Chasenty
from Santa Fe springs, Ca
This is the best Ice machine. It makes the best ice!! My only concern is if hat it makes weird noises, kinda loud.
I would recommend this to a friend!
Features
5
Performance
4
Quality
4
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
5
Amazing ice maker
on September 23, 2022
Posted by: LCaporicci
from Staten Island NY
Don’t know how I lived without this before love it
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
1
Broke within the first week
on September 22, 2022
Posted by: Want a working unit
from St. Louis, MO
I loved the ice that it produced. Perfect crunchy ice but it only worked for two days. I contacted customer service and they were. Rey prompt in responding the first few days. Not heard anything since. It is currently useless.
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Pablo@GEA, GE Appliances, September 29, 2022
Hello there - we're happy to know that you like the Opal's appearance and features. At the same time, we're very sorry to hear that your unit isn't working as expected. We know that this isn't ideal, and we completely understand any frustration this might have caused.
To get support for your Opal Icemaker, or to request a product exchange, we recommend completing the Opal support request form here: http://myopalservice.com/,
or by calling us at: 866-907-6718.
We also recommend referencing your retailer's return/exchange policy as another possible resolution for this concern.
Please know you can also find us on social media if there are other questions or concerns we can assist you with.
Take care.
Pablo@GEA
To get support for your Opal Icemaker, or to request a product exchange, we recommend completing the Opal support request form here: http://myopalservice.com/,
or by calling us at: 866-907-6718.
We also recommend referencing your retailer's return/exchange policy as another possible resolution for this concern.
Please know you can also find us on social media if there are other questions or concerns we can assist you with.
Take care.
Pablo@GEA
Written by a customer while visiting geappliances.com
Customer Rating
4
Amazing Ice!!
on September 21, 2022
Posted by: WhosThatGirl
from Dallas, Tx
I love the ice...so good!! I didn't expect the machine to be as loud as it is. Now, it's not loud loud, but I can constantly hear it...making me want to move it to a different room because our kitchen/living/dining is open concept. But you get used to it. My family enjoys it. Getting started we hit a snag, but I think it was just the power cord hitting against the tube that goes to the reservoir that was blocking the water...so user error.
I would recommend this to a friend!
Features
5
Performance
4
Quality
5
Value
4
Written by a customer while visiting geappliances.com